This app is so much better than calling and waiting on hold and speaking to different people it has everything you needed preset just ordering with a click of a button I love it !
Developer Response
We appreciate your feedback! Keep checking back for future releases with even more to offer!Tried 4-5 times sent message from the app about my bill. Asking to send me the bill. But no answer. I guess they like to wait for their money. They had my payment from my FSA for 12 days, kept getting calls I owed the copay. Called many times. Ask for a supervisor to call me. I was told they would call the next day never got a call. This company is the worst.
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.comI got a text on 5/8 that I could order more sensors, then got follow up that they would be shipped 5/13. I was glad because the last order I got, was received on the same day my last sensor was to expire. Then I look on the site to get tracking number with ups, site said would be delivered 5/28. My sensor runs out tonight 5/23. When I called company, they said I got text in error, that I could not order more sensors until 10 days before last one expires. With delivery taking longer, why not get when starting the last sensor, now I will be without a sensor until ups delivers in 5/28. And I am having to pay a copay on top of that! They also suggested that I get a 90 day supply, but what good would that do if you can’t order before 10 days of last sensor you got from order?
Developer Response
Hi. Thank you for taking the time to share your thoughts. While we take all complaints seriously, to honor and protect patient privacy rights, we cannot publicly comment on any specific situation or even acknowledge whether a particular individual is an AdaptHealth patient due to HIPAA. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. Please contact us directly with concerns or if you need assistance. We would be happy to assist you. www.adapthealth.comThis app is totally useless to me. I login and then it asked me to verify my name and date of birth and phone number and I do so and I hit the button and it automatically takes me right back to login in and it just keeps going back-and-forth back-and-forth back-and-forth. I can do nothing with this app. It’s totally totally useless.
Developer Response
Hello, please contact us directly at www.adapthealth.com. We would be happy to assist you, and get you logged in with your account. Thank you.The updated MyAPP Features were supposed to include: -Secure Communication Portal -Reorders at the tap of a button -Order Status -Order History – LIVE customer Service – Bill Pay, and more! They added NOTHING - nowhere near anything like this. And good luck calling, or emailing. No one gets back to you. Absolutely horrible customer service
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com Provides service in a timely manner and available if the customer have concerns or needs !
Developer Response
Thank you for your feedback.My Free Style Libre 2 sensor gives me a comforting feeling, because it allows me to know at all times whether my glucose readings are within the acceptable range.
Developer Response
Thank you for your feedback! We appreciate your business.This app and company are horrible!! There is a major disconnect between the app and quality control. Even if you order on this app, you will get numerous calls for an order, then…you still won’t get your supplies. You’ll spend a ridiculous time waiting on hold to speak with someone. They will redo the order and then you’ll wait again. Delays are usually blamed on “rejected in processing/shipping,” but the system doesn’t notify you or their own staff to follow up on the paused order. Consequently, you have to call, hold, and speak to several employees EVERY time you need supplies! You may even get a different issue each time you call. Then, your supplies will be slow in getting to you. It’s beyond frustrating. Before this company buyout, DME was excellent to work with. If you have a choice, check out other companies first.
NOTE: The personnel are professional and really try to help as best they can. I have never encountered unfriendly or uncaring personnel. They’re just bound by systems failures and lack of proper processes.
Developer Response
Hi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. We have forwarded your concerns to our development team. The updated MyAPP Features were supposed to include: -Secure Communication Portal -Reorders at the tap of a button -Order Status -Order History – LIVE customer Service – Bill Pay, and more! They added NOTHING - nowhere near anything like this. And good luck calling, or emailing. No one gets back to you. Absolutely horrible customer service
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com Just down loaded the “myAPP” thinking that this would make life with your company, with LESS frustration. Then I read the reviews that you supplied on this “new” app and your company.
So I will NOW DELETE this trash!
Please get back to me when you have replaced most of your “agents” and have actually developed a app that works!!
Developer Response
Hello. Thank you for providing your feedback. Please reach out to us at www.adapthealth.com so that we may assist you with taking a look at the app for you. Have a great day.
Diabeetussssss
Kyta66
57Sunflower
sjs143
woody lover ; )
Colgan Street kid
GJJ Jr
CajunSass
Killer 195
