myAPP by Adapthealth User Reviews

myAPP by Adapthealth

ADAPTHEALTH CORP

Health & Fitness

Reviews Summary

Positive highlights

🚀

This app hasQuick and easy ordering

🌟

This app hasGreat looking and user-friendly app

💬

This app hasHelpful live chat support

Negative highlights

🚫

This app hasInability to log in or create an account

🔍

This app hasLack of order tracking and status updates

📞

This app hasPoor customer service and unresponsive to inquiries

🕰️

This app hasSlow order processing and delivery times

🔒

This app hasConcerns about security and privacy

🤔

This app hasConfusing and inconsistent app features

Top reviews

Most RecentHighest RatedLowest Rated

Extremely easy to work with

This app has been invaluable in terms of getting my husband his needed oxygen supply. Thanks so much to Cory for telling me about it, and walking me through how to use it! It has saved so much time and worry in making sure that Royce has the oxygen he needs! Thank you so much

Royce&Robin

25 days ago

Response from developer

We appreciate your feedback. For any concerns or assistance needed, please contact us via myAPP or www.adapthealth.com Our team is committed to providing you with exceptional support.

Rating

The amp is pretty good, but it would be great if it would allow for the ability to enlarge the text. Since a large number of your users are elderly, with poor eyesight, it is difficult to read the small text.

Big John 1943

2 months ago

Response from developer

Hi, John! Thank you for your valuable feedback. We have forwarded your comments to our development team to review the app’s accessibility features. Should you have any further questions or concerns, please do not hesitate to contact us via our LIVE Chat service.

Good app but…

I like the app but when you look at an order there is no ship date! I had to open the tracking to see the shipped date.

bmoll1298

2 months ago

Response from developer

Hi! Thank you for your feedback! I am so sorry to hear about your experience with the app. We just released a new version of the app that will allow for better tracking of your order's progress along the way. Please update your app to the current version and let us know what you think! For questions or concerns you can start a LIVE Chat with us at any time! Thank you.

Convenience

I have enjoyed the online ordering system. It’s easy and only takes a couple of minutes to submit. I have not had any errors to occur with the system, whereas, ordering through agents occasionally caused orders not being processed.

woolboots

2 months ago

Response from developer

We appreciate your feedback with the app. Please let us know if you have any questions. Thank you.

App

This app is so much better than calling and waiting on hold and speaking to different people it has everything you needed preset just ordering with a click of a button I love it !

Diabeetussssss

4 months ago

Response from developer

We appreciate your feedback! Keep checking back for future releases with even more to offer!

Horrible

Tried 4-5 times sent message from the app about my bill. Asking to send me the bill. But no answer. I guess they like to wait for their money. They had my payment from my FSA for 12 days, kept getting calls I owed the copay. Called many times. Ask for a supervisor to call me. I was told they would call the next day never got a call. This company is the worst.

Show less

Kyta66

6 months ago

Response from developer

Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com

CGM sensors

I got a text on 5/8 that I could order more sensors, then got follow up that they would be shipped 5/13. I was glad because the last order I got, was received on the same day my last sensor was to expire. Then I look on the site to get tracking number with ups, site said would be delivered 5/28. My sensor runs out tonight 5/23. When I called company, they said I got text in error, that I could not order more sensors until 10 days before last one expires. With delivery taking longer, why not get when starting the last sensor, now I will be without a sensor until ups delivers in 5/28. And I am having to pay a copay on top of that! They also suggested that I get a 90 day supply, but what good would that do if you can’t order before 10 days of last sensor you got from order?

Show less

57Sunflower

7 months ago

Response from developer

Hi. Thank you for taking the time to share your thoughts. While we take all complaints seriously, to honor and protect patient privacy rights, we cannot publicly comment on any specific situation or even acknowledge whether a particular individual is an AdaptHealth patient due to HIPAA. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. Please contact us directly with concerns or if you need assistance. We would be happy to assist you. www.adapthealth.com

Useless

This app is totally useless to me. I login and then it asked me to verify my name and date of birth and phone number and I do so and I hit the button and it automatically takes me right back to login in and it just keeps going back-and-forth back-and-forth back-and-forth. I can do nothing with this app. It’s totally totally useless.

Show less

sjs143

9 months ago

Response from developer

Hello, please contact us directly at www.adapthealth.com. We would be happy to assist you, and get you logged in with your account. Thank you.

No one ever responds to my requests

The updated MyAPP Features were supposed to include: -Secure Communication Portal -Reorders at the tap of a button -Order Status -Order History – LIVE customer Service – Bill Pay, and more! They added NOTHING - nowhere near anything like this. And good luck calling, or emailing. No one gets back to you. Absolutely horrible customer service

Show less

woody lover ; )

10 months ago

Response from developer

Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com