this is the 1st time I have used the My Adapt Health chat and really appreciated the quick response I got from one of the agents. Very nice service!👍🏽👍🏽👍🏽👍🏽
Developer Response
Thank you for your feedback!The live chat service I received was great, my question was answered to my satisfaction. My only issue is that it seems to be a little difficult for me to sign on to the app. Not real used friendly.
Developer Response
Hello, Juliekins. Please contact us directly at www.adapthealth.com. We would be happy to assist you with gaining access into your application. Thank you.I have only been able to access the App one time. I have spent HOURS on hold and talking with tech support attempting to get access. There is no way of tracking orders other than by using the App. The website doesn’t have links to orders, shipping or tracking info. The App doesn’t recognize my log in info and directs me to call the company using the only number for the whole company.
Extremely poor performance. Orders very slow to happen, chat responders give inaccurate info, no tracking that works. It says my order is “processing” but in fact it is in my hands right now. I just call on the phone and that has worked well.
Developer Response
Hi. Thank you for taking the time to share your thoughts. Please contact us directly if you have any additional concerns or need assistance. www.adapthealth.com. We would be happy to assist you. The app tries to send you to Safari. Safari won’t open. I paste into chrome, chrome sends you to app, app send you to safari. A never ending merry-go-round. It’s complete Garbage. Can’t get through on the phone, can’t use the app. Don’t have supplies.
Contacting Doctors office to switch to a credible company that know how’s to operate.
I will update this review if things change.
Developer Response
Hello, ¡Gunnar!. Please contact us directly if you have any additional concerns or need assistance. www.adapthealth.com. We would be happy to assist you and get you set up on the app.How did Solara take over a prescription from another supplier without our knowledge or permission? Why is there a substantial charge EVERY month and no record of what the charge is for? Why is the billing person unable to give me the documentation of said charge? Why are invoices not sent out when requested? Why are we unable to log into account? Where is the form that granted you permission to charge a “rental fee” every month? When does the “rental” end? What equipment is the “rental fee” for when our pump and cgms were covered by insurance? Why is this company still in business? There is no point in “reaching out” because it never goes anywhere.
Developer Response
Hello, Heisyourlife. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. Please reach out to us at www.adapthealth.com and we will be more than happy to take a look into this for you. Pretty much just like every other one star rating, I have to wait weeks to get my order processed. This company is one of the worst in existence. I hope someone who has any power in this company sees these replies and makes a change. This company’s lack of care should be considered negligence and be subject to the law, seeing as how they don’t care that people who rely on them for life saving supplies don’t receive them on time.
Developer Response
Hi, thank you for your feedback. myAPP will only allow you to place an order if you are eligible for supplies. If you are not yet due for replacement supplies, you will only see your order history. If you would like an update on your current order, please contact us directly at www.adapthealth.com.This app is somehow even worse than Trace. There is no way to check an order status, despite the all being out for months and being told that update was coming. You’ll just receive a text weeks later when somehow at Solara decides to process your order. I’ll be switching to a new supplier as soon as possible, this is now the second time in a row where I’ve had to go off my pump and switch to syringes and pens. Solara’s incompetence is affecting clients health, you should all be ashamed
Developer Response
Hello, KLaughlin94. I apologize that you are not able to get your order status. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com
Company is horrible. They don’t know how their own billing works, they call you nonstop even after you told them you aren’t reordering your supplies right and worst of all they can’t even give you a price for they product they sell until after you’ve ordered and even then they just tell you what you paid last time not what your actual cost is. I’ve been transferred 3 times today back and forth both being told I need to speak with the person who transferred me for that information, but neither of them know that information somehow. 20 minute wait time per transfer and it’s like this every time I call. Will be switching suppliers.
Developer Response
Hi, Chris645645. Thank you for your feedback. I apologize you are having issues with getting the information you are needing. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.comDidn’t think it was possible, but this app is getting worse over time instead of better. Got a notification that my order was shipping, but when I go into the app no such order can be found! Getting ready to dump this company and go with someone else.
Developer Response
Hi, South Side Bob. Thank you for your feedback. Please reach out to us for assistance.
811birch
Juliekins
FrustratedAH65
JimBTR
¡Gunnar!
Heisyourlife
Shittyappfixit
KLaughlin94
Chris645645
South Side Bob
