This app is useless. I can put in an order with the app but there’s no telling when the supplies will show up. It’s takes weeks to process and then weeks more to actually receive the supplies. I called the company two days ago because when I finally got a package all it had was infusion sets, which are useless without the cartridges. My daughter has been completely out of pump and cgm supplies for days now. The doctor does not like it when we have to temporarily switch back to MDI while waiting on pump supplies. The phone call took exactly 58 minutes with most of that being hold time. I was transferred 4 times before I got to someone that could resolve the issue. I was supposed to receive tracking info for the missing supplies, but haven’t gotten an email or anything telling me if the supplies have shipped yet or not. I’ll be doing whatever necessary to fine a different supplier. Even if that means switching insurance. Solara and DMS are completely unreliable for med supplies. My daughter is T1D and we don’t have time for all this nonsense.
I contacted technical support and then after that I reset the password and the MyApp now works! Yay!
Horrible; they let my husband do without supplies more than one. His order was supposed to ship on August the 14th. I called on August 31st 2023, they said they had not shipped because they had t received some requested documents from the doctor. I asked when did you request the documents and they said, August 25th?
11 days AFTER they were supposed to had shipped. This has happened more than once, do NOT use this company.
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com I can see how this app can be helpful, but when shipping medical supplies you’d think they’d want to make sure it’s going to the right place every time and they don’t. It also won’t let me (19) move away from the account my parents made when i was way younger
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com I cant order my medical supplies because it won’t let me log in. It just says “information does not match our records” but it let me log in the first time i signed up and ONLY then, never again after that. I’ve been calling customer service over and over and they can’t figure out how to solve this issue. I was also told the App people themselves would email me but they haven’t. I’ve tried everything, about to run out of medical supplies because of a stupid app :)
Developer Response
Hi, thank you for your feedback. Please contact us directly at www.adapthealth.com for assistance with getting registered. We would be happy to assist you. You can’t actually USE this for anything! I try to order supplies, and it just wants me to buy items I don’t even use. When it finally lets me place an order, it doesn’t send me the correct amounts of items I ordered. It’s junk. If I could use a different company, I would.
Developer Response
Hi, thank you for your feedback. myAPP will only allow you to place an order if you are eligible for supplies. If you are not yet due for replacement supplies, you will only see your order history. If you need additional help, please contact us directly at www.adapthealth.com. I went through the steps of placing an order for insulin pump supplies. I never received any confirmation that the order had been received or was in process. When I tried the LiveChat through the app, I was asked what supplies I ordered, & then had no further communication. It’s not so much that the app is terrible-it’s the company.
Developer Response
Hi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. The information you provided will be forwarded to the appropriate team(s) for improvement opportunities. We welcome the opportunity to improve our service and communication based on your rating and hope to serve you in the future.Going thru the setup and where I am supposed to put in my date of birth all I get is a blank box with no option to select a date. Kinda hard to set up an account when your app doesn’t let me. Tried closing the app out, uninstalling and reinstalling. But no luck I still get the same issue. Might wanna try fixing that.
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com
This app is useless. It states that you can order by push of button; not available. It looks like Trace by Solara app has been discontinued. I will have to find another way to order my diabetic supplies unless they update this app.
Developer Response
Hi, thank you for your feedback. myAPP will only allow you to place an order if you are eligible for supplies. If you are not yet due for replacement supplies, you will only see your order history. If you need additional help, please contact us directly at www.adapthealth.com.I was sent a promotional email for this app, and to register using my son’s (8/yo) information registered to the account. I personally would rather see orders, helpful information, etc on an application as opposed to long wait times on the phone on hold with customer service representatives who pass me from person to person until I’m upset. I downloaded the app only to see the information I input is “not registered”. I called the help line, and after a 22 minute hold time, I was told it’s non accessible for parents of Type 1 children. Unacceptable. I give this company hundreds of dollars for mediocre, at best, services. If my son’s life didn’t absolutely depend on the medical supplies coming from Solara, I would never do any form of business with them. Continually disappointed. This app is just the cherry on top.
Developer Response
Hi, thank you for your feedback. Please contact us directly at www.adapthealth.com for assistance with getting registered. We would be happy to assist you.
Burgandybutterfly
Trekkie59
Crazzee-K
OMG awesome Game sweeter
Ansley Townsend
Abby Redmon
7591&8
provemeright
KEYE WX
Jessicasmits
