The updated MyAPP Features were supposed to include: -Secure Communication Portal -Reorders at the tap of a button -Order Status -Order History – LIVE customer Service – Bill Pay, and more! They added NOTHING - nowhere near anything like this. And good luck calling, or emailing. No one gets back to you. Absolutely horrible customer service
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com I just spent 4 hours trying to order a transducer. Enterd data over and over again and “ it didn’t match their records”. Only thing worse is their photos system which hung me up for 2 hours with no response.
Developer Response
Hi, thank you for your feedback. Please contact us directly at www.adapthealth.com for assistance with getting registered. We would be happy to assist you. I have never reviewed an app before but Solaras is so bad I needed to.
I tried calling but get a hold msg for 52 minutes that never changes.
So I downloaded the app. When anything is selected the screen goes black and the app closes.
I then tried live chat and the screen would go white and freeze.
I am now in the process to find a new supplier.
I need a transmitter for my dexcon, they shipped me sensors but no transmitter. And now I am up to 1 week of calling everyday and unable to get a human.
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.comI’d give it <1 if possible. This web site is worse than the last and when you call you get put on hold forever. Chat the same way. If I could use something else I would. Might try getting my supplies from a local pharmacy.
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com This app and Trace are the worse apps ever I’ve been trying to get these to work on both Apple products and on google play. I use to use Plus but they closed that even though when you call it tells you to use it. I was on wait for over an hour and a half just to find out about my order. WHAT A NIGHTMARE!!!!!!!!! They need to get this up and working as we as customers need our supplies without the added stress of these apps.
Developer Response
Hi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. We welcome the opportunity to improve our service and communication based on your rating and hope to serve you in the future. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com I wish I could attach the screenshot I took of how unfriendly and disrespectful the agent was to me. I remained polite and respectful even when it was their system that held up my order for weeks. The agent was kind enough to remind me that their company process thousands of orders and mine would not be prioritized due to a system error and closed the chat without my reply. This company agents are a reflection of this company’s values. We are just a “number” to them so they can stay in business. SMH, trash! Will not stay in business for long if that is how they choose to treat their paying customers.
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com Trying to open app on my new phone (iPhone 14) and it’s just saying please wait for configuration and nothing else. This is extremely disappointing because this app helps me keep up with ordering my fathers supplies.
Developer Response
Hi, thank you for your feedback. Looks like you are using an old version of the app. You can update your app by visiting your app store. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you at www.adapthealth.com I have never been able to use this app to order supplies, as they advertise. I end up calling in the phone after getting frustrated trying to use the app. Just now I tried and I cannot even log on with my fingerprint. It just keeps taking me back to the sign-in page. 🤬
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com It's useless. You can't do anything with the app but see previous orders. I clicked on this app when I could have clicked on another app, my clicking power is deminished by clicking on this worthless app. Thanks....smdh!
Developer Response
Hi, thank you for your feedback. myAPP will only allow you to place an order if you are eligible for supplies. If you are not yet due for replacement supplies, you will only see your order history. If you need additional help, please contact us directly at www.adapthealth.com. The updated MyAPP Features were supposed to include: -Secure Communication Portal -Reorders at the tap of a button -Order Status -Order History – LIVE customer Service – Bill Pay, and more!
They added NOTHING - nowhere near anything like this. And good luck calling, or emailing. No one gets back to you. Absolutely horrible customer service
Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.com
woody lover ; )
Mike Steffenson
EvelynLands
Rocknrobn105
JMWhiting
Paying Customer 1001
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