Critical alerts are ridiculous
Although i love having a Dexcom and being able to follow trends has been a game changer, i cannot stand the critical alerts.
Most of us have gone much of our lives without the incessant, obnoxious beeping during a low blood sugar and i just don’t understand why it isn’t an optional feature… If someone tends to get low without being aware, they should turn it on but many of us are very aware of when we have a low! I have been a type one since 1994 and went on the Dexcom 5 years ago and this is the one thing that truly makes me consider just going back to manually checking my blood sugar. I am a massage therapist and i get low while working often, and no client wants to hear this awful alarm while they are trying to relax. Before i had the Dexcom i could easily just drink some Gatorade without anyone knowing i have low blood sugar but this alarm can literally be heard throughout each room in the spa i work at. I literally end up keeping my blood sugar around 200 for each work shift to keep from having to deal with these alerts!!!
Please make the critical alerts optional! Diabetes is annoying enough and this is completely unnecessary for so many of us!
Most of us have gone much of our lives without the incessant, obnoxious beeping during a low blood sugar and i just don’t understand why it isn’t an optional feature… If someone tends to get low without being aware, they should turn it on but many of us are very aware of when we have a low! I have been a type one since 1994 and went on the Dexcom 5 years ago and this is the one thing that truly makes me consider just going back to manually checking my blood sugar. I am a massage therapist and i get low while working often, and no client wants to hear this awful alarm while they are trying to relax. Before i had the Dexcom i could easily just drink some Gatorade without anyone knowing i have low blood sugar but this alarm can literally be heard throughout each room in the spa i work at. I literally end up keeping my blood sugar around 200 for each work shift to keep from having to deal with these alerts!!!
Please make the critical alerts optional! Diabetes is annoying enough and this is completely unnecessary for so many of us!
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Response from developer
Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support
App keeps messing up!
All of a sudden this app keeps alarming, telling me it can’t find my transmitter and that I need to uninstall the app and then reinstall. I reinstalled the app but then had to log in to my Dexcom account again with user ID and password. I have to re-enter the transmitter SN which luckily I still have stored in my Omnipod 5 controller. I had to re-enter the sensor ID which I happened to remember because it was one I hadn’t seen previously and very easy. I’ve been through this twice today and the first time was in the middle of teaching a class at work. What in the world has happened to this app? I can’t get it to reinstall on my Apple Watch at all! I noticed this is a new version updated a week ago. Perhaps the developers need to revise it again because something is not working properly. Please fix what’s wrong or advise me on what to do to resolve this issue. Thanks.
UPDATE: App crashed again tonight while I was driving and requested I delete and reinstall. This technology is why those of us with diabetes are able to drive and not worry about hypoglycemia. Tonight makes three times I’ve gone through this process of delete/ reinstalling in a week. I’ve still had no luck getting it reinstalled on my Apple Watch. Per suggestion of the app developers, I have submitted a service ticket on the Dexcom patient portal. I noticed many users are having the same issue so hopefully we will have a resolution to this serious problem soon.
UPDATE: App crashed again tonight while I was driving and requested I delete and reinstall. This technology is why those of us with diabetes are able to drive and not worry about hypoglycemia. Tonight makes three times I’ve gone through this process of delete/ reinstalling in a week. I’ve still had no luck getting it reinstalled on my Apple Watch. Per suggestion of the app developers, I have submitted a service ticket on the Dexcom patient portal. I noticed many users are having the same issue so hopefully we will have a resolution to this serious problem soon.
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Response from developer
Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.
App doesn’t work consistently
I’ve had the Dexcom G6 for a couple years now and every year I have multiple problems with the app. I am currently unable to download the Dexcom G6 For unknown reasons. I have also reached out to support through Dexcom manufacturer and they cannot fix my problem. They told me my iPhone Xr was unable to collaborate with the Dexcom G6. The problem started with the app telling me that the app was no longer working. I would have to delete the app and re-download the upload the app and log back in to be able to have the Dexcom G6 to work. I deleted the app and followed the process as necessary and now I am unable to even have the option to download the Dexcom G6 app through my App Store leaving me having to ask for a new prescription for a different kind of glucose monitor from my endocrine, this has me unable to use my close loop glucose monitoring system with my Dexcom G6 in my tandem insulin pump. I am doing finger pokes until I can have a different prescription prescribed to me for a different kind of glucose monitor or Dexcom G7 so that it’s compatible with my phone and I’m actually able to download the app and have it work adequately. Love the app when it’s working has changed my life withT1D but way too many problems to continue having it as my glucose monitor for my closed loop insulin pump system.
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Response from developer
Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.