Leave a Review Quantum Health
Fail fail fail
This app is an absolute joke. Every time I try to search for a provider it opens up the Aetna website which half the time fails and gives an error message. Why doesn’t it open the Aetna app that’s also installed on my phone? So I end up having to call in to get help or use a browser directly.Brrreto
Developer Response
We appreciate your feedback. Your comments will be passed along to the app design team.Oops something went wrong…. Still!!
For several days I keep getting the error message “Oops something went wrong”. I can’t login on the website or through the app.bigambs
Developer Response
We’re sorry you’re having a frustrating experience. For login assistance, please contact your Care Coordinators at the number provided on the back of your member ID card. If you do not have your member ID card please call (800) 257-2038.Great app
I love how much the team has listened to negative reviews and made substantial changeSS Maddy 111
Developer Response
SS Maddy, thank you for your review! We really appreciate it.Easy to use
This is the easiest health care app that I’ve used to view and manage my benefits!- User123 -
Developer Response
User 123, thank you for your review!So easy to use
Live this app- I can see my benefits and how to reach a care coordinator all in one place. Love it!My1life
Developer Response
My1life, thank you for your review!Not impressed
Our corporation recently switched from Engage over to Quantum and I'm not impressed. We used to enjoy the fitness challenges and the ones on Quantum are not intuitive at all. We have Apple watches and no one seems to know how to sync them up so our steps are automatically tracked. I tried getting in touch with Chat twice and lost the connection each time due to server issues. It's been disappointing so far. :(Show lesscmeberle
Developer Response
Cmeberle, we're sorry you're having a frustrating experience. You can reach your team of healthcare and benefits experts by calling the number on the back of your member ID Card. Your care coordination team will be glad to go over your coverage with you. If you do not have your member ID card please call (800) 257-2038.Oops something went wrong
This is all I have been getting for past 3 days. Old app was far superior to this one. Very frustrating when it dealing with something as important as heath insurance.Recon 73
Developer Response
Recon 73, we’re sorry you’re having trouble with the app. Your comments will be passed along to the app design team. To provide more information please visit qhmktg.com/app. If you’d like to speak to your Care Coordinators, please call (800) 257-2038.The old app is better
This app works well when it lets me login but even if I save my information and use Face ID it gives me an error saying the biometric readings are invalid and to login again. It’s a waste of time to always have to go through all the steps.Anchalata
Developer Response
Anchalata, we’re sorry you’re having a frustrating experience. Your comments will be passed along to the app design team. If you’d like to speak to your Care Coordinators, please call (800) 257-2038.Oops something went wrong
I have tried to update my app three times now and keep getting this message , very frustrating as I’d like to be able to look up providers on my phone when I’m not home to access my laptop.THawkins64
Developer Response
THawkins64, we’re sorry you’re having trouble with the app. Your comments will be passed along to the app design team. To provide more information please visit qhmktg.com/app. If you’d like to speak to your Care Coordinators, please call (800) 257-2038.Oops! Something went wrong!
What is going on? This message should not appear ever if it’s a stable app. Why am I receiving this message?Quackguy48
