Leave a Review Quantum Health
“Oops something went wrong”
I keep getting error messages when attempting to look at individual claims and benefits such as accumulated deductibles and maximums. I updated app today and same issues are happening. I don’t even know who to contact about the app not working.~Nadiya~
Developer Response
Hi ~Nadiya~, the data issue you experienced has been addressed by our technical team now. If you continue to experience any issue, please visit https://hubs.ly/Q01ZYd440 to provide more detail, or call (800) 257-2038 to speak to your Care Coordinators. Thank you!Terrible
I can’t even log in. The app won’t load whatsoever. How am I supposed to see my benefits if I can’t even log in?VanessaPowell110296
Developer Response
We’re sorry you’re having a frustrating experience. Your comments will be passed along to the app design team. To provide more information please visit https://hubs.ly/Q01ZYd440.Doesn’t work
It’s says “oops something went wrong. Please try again” so how do I access my info if I can’t even get to the login pageaiimeeeee__
Developer Response
We’re sorry you’re having a frustrating experience. Your comments will be passed along to the app design team. To provide more information please visit https://hubs.ly/Q01ZYd440.Love the new app!
I love being able to just my ID card without downloading it. And I think the new app is more user friendly and has a better look! Great job on designing the app!Retta Lynn
Developer Response
Thank you for your review!Frustrated
Still can’t register or sign on Mobil appAmark65238
Developer Response
We’re sorry you’re having a frustrating experience. For login assistance, please contact your Care Coordinators at the number provided on the back of your member ID card. If you do not have your member ID card please call (800) 257-2038.Great updates!!
Thanks for fixing the login issues!! Way more intuitive now 👍🙏🙌meatballreader
Developer Response
Thank you for your review!can't even try login
trying to get my username or password because it's not taking what I have written down. Once you get to the last item to fill in to retrieve either, you can't scroll down to enter the last four digits of your Social Security number. It's just cut off and the part on the app where you just want to set up a new account the link attached to it is Face ID, which makes no sense because you have no account.
it's like they don't want you to sign in and have access to your benefits. of course, you can always set time aside of your day to call in suppose. Basically no front door to your benefits.Show lesspohennen
Developer Response
We’re sorry you’re having trouble with the app. Your comments will be passed along to the app design team. If this your first time logging in, you will need to create a new account. For additional login assistance, please contact your Care Coordinators at the number provided on the back of your member ID card. If you do not have your member ID card please call (800) 257-2038.Can’t pass 1st step
I’ve seen others complain about this and the devs just say “make sure you did it right.” I’m a dev myself and I can say for certain that your app doesn’t fit different screen sizes. I have an iPhone SE and both the app’s landing page as well as the first step to register cut off important info as they don’t allow you to scroll. This is such a simple fix I have no idea why you haven’t addressed this yet. Make your HEALTH app accessible to many device sizes, please. Not just the most oversized iPhones on the marketShow lessDelischmeat
Developer Response
We’re sorry you’re having a frustrating experience. Your comments will be passed along to the app design team. To provide more information please visit https://hubs.ly/Q01ZYd440 or call our care coordinators at (800) 257-2038. *9-1-2023 SCREEN SIZE/REGISTRATION ISSUE RESOLVED IN LATEST UPDATECannot even register?
This app will not let me get past the first page to register. The “next” button at bottom of page remains where it is not able to be clicked on.
I have reported it prior to this review and nothing has been resolved.Erae3034
Developer Response
We’re sorry you’re having a frustrating experience. Please ensure you are completing all required fields in the correct format. For login assistance, please contact your Care Coordinators at the number provided on the back of your member ID card. If you do not have your member ID card please call (800) 257-2038. *9-1-2023 SCREEN SIZE/REGISTRATION ISSUE RESOLVED IN LATEST UPDATERegister
The app won't let me register.MLB 0810
Developer Response
We’re sorry you’re having a frustrating experience. For log in assistance, please contact your designated Care Coordinator at the number provided on the back of your member ID card. If you do not have your member ID card please call (800) 257-2038.
