Neakasa User Reviews

Neakasa
Neakasa
Shenzhen Neabot Tech Co., Ltd.

Top reviews

Best purchase ever

If you have ever been to someone else's home and it smelled like cats but you also have cats this is definitely for you and the best automated liter box on the market. After I setup the neakasa I turned off the auto clean feature to not startle the cats and left their old litterbox next to it. Over the course of a week I did not tend to the old box as much and put treats near the new one. They started started using the new new one within days. I then periodically ran the manual clean cycle and put treats nearby again. The old liter box was out within a week and the cats now have a much cleaner bathroom. And most importantly our home smells so much better. Buy it now!!! Best decision ever :)
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Litter great, but app ruins experience

Echoing what others have said. Great litter, but the app needs a lot of work to get it caught up to speed with competitors. No notifications is wild not to have, and the updates within the app aren’t accurate.

The litter would be full with no notification or warning. It will then spin to clean but get stuck halfway. We wouldn’t know until we see it hours later stuck upside down. I would then change the bag and reset it, and it logs the activity as “Smart Cleanup Completed”.

Really just basic app notifications and functionally would make the litter so much better. Please dev team dedicate some time to improving the app.
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0 Stars

I just received the automatic litter box during prime day sales. The litter box it self seems to work great, but the app during the set up phase is terrible and I couldn’t get it to load and kept crashing and closing out or would stay on a blank page. There was no way to find the litter box via Bluetooth either when I tried that way.

PLEASE FIX!!!!
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Buggy and limited

I agree with others:
The litter works well and our cats are using it after first being wary of it
The app is buggy and crashed during the registration.
Key functionalities are missing:
- as other said, the weighting of the cats is very wonky, and varies a lot. Sometimes the cats are also in for 10 seconds or just put their front paws in and it records something it shouldn’t. We should be able to edit and delete records.
- notifications would be a nice addition
- I don’t know if the machine has the right sensors but any additional information about the cats health based on frequency of use, their feces, etc like some other competitors have would be a great addition.
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Location required for setup

This thing was $400 and I still have to give up my location in order to use the app???

Neat products, great app.

Great app. I have the M1 litterbox. Updates have included history for cat (based on weight) enterijgnsnd using the litterbox. Very awesome. Next step, allow for an RFID collar to distinguish cats that weigh the same.

Cat box great app not so much

The app is constantly dropping the cat box, have not been able to connect since last upgrade. Use to gave the cat box on two phones now can’t even get it on one phone.

Does not record usage and cleaning time on the app!

Love the litter robot itself but the app doesn’t record or track usage frequency and how many times it got cleaned. Plus it doesn’t record if your cat went into the litter robot. It’s so frustrating can someone fix this?

Latest release is hard to see

Not happy with the new colors for the latest app release- not enough contrast with beige on white, the previous blue was easier to see at a glance. Features are fine, gives me the information I need. Love the litter box itself, though- that is 5 stars plus!

Mandate to link social account

App mandates you to link your email so they have access to your contact. 1 star for that. When becomes optional I’ll review again.

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