Y User Reviews

Y-12 Federal Credit Union

Finance

Reviews Summary

Positive highlights

🎨

This app hasRefreshing new look and layout

🔒

This app hasImproved security features like OTP login

🔍

This app hasAbility to see more account and transaction details

🔀

This app hasEasier to manage and organize accounts

🚀

This app hasConsistent experience between mobile and web

🤝

This app hasHelpful and friendly customer support

🎉

This app hasLots of new and improved features

Negative highlights

🤯

This app hasSteep learning curve with the new app

🤖

This app hasTechnical issues like login problems and app crashes

🔍

This app hasLack of account names making it hard to identify accounts

🔀

This app hasDifficulty with transfers and mobile deposits

🕰️

This app hasSlower and less intuitive than the previous app

🤔

This app hasUnexpected changes without proper notice or transition

Top reviews

Most RecentHighest RatedLowest Rated

Great app.

Love this app, you can do all your banking in one place. We can see all our bank and loan accounts in one place it is easy to transfer between accounts and make deposits. Never have an issue with Y-12 great credit union all around!

John’s bank review

5 months ago

Response from developer

We are so glad you are enjoying the app! Thank you for your review!

Old app was much better

I've been a Y12 customer for years and loved how easy it was to pay bills online. Now the new app makes so many UI mistakes that I have to retrain myself each time I go in and pay a bill. Open the app, go to "Easy Pay" then I have to click the Pay button to get a list of my billers, then type in some text to search the list, then I can enter the amount that needs to be paid. Then I hit the pay button again? Too many clicks and makes zero sense.

Show less

@benspradlin

8 months ago

Response from developer

Thank you for your feedback! We are working to incorporate updates that will improve the UI/UX fo EasyPay based on our member's needs. If we can assist in the meantime, please call us at 800-482-1043.

Frustrating app

This app does not work as well as the previous one that they had out.
Mobile transfers from other bank accounts won’t work properly for me, ever. The login never works, and I always have to change my password. Renewing my password does not work, it always states “this password has already been used.” When, in fact, it absolutely has not ever been used. The whole process makes dealing with the financial institution much more difficult. No point in the “convenience” of an app if it can’t carry out its purpose.
Maybe one day it will run properly, but until then I guess I’ll stick with calling in.

Show less

lamelasagna

10 months ago

Response from developer

We are so sorry you are experiencing issues with your registration. Please call us at 800-482-1043 so we can assist you with understanding what is causing this.

Thumbs up.

The new platform is very similar to the old with more added features. I am a simple person and this app works just fine for me. I use what I need too and have no issues.

Krchain

a year ago

Response from developer

We're thrilled the new app is meeting your expectations!

Love technology

The options with keeping my device secure, notifications with attempts of access, and the ability for the CU employees to follow along and see the information I see…VERY HELPFUL. I know change is hard on us all. But please give it a try, I hope overtime it makes your life a little more secure and stress free.