Y User Reviews

Y-12 Federal Credit Union

Finance

Reviews Summary

Positive highlights

🎨

This app hasRefreshing new look and layout

🔒

This app hasImproved security features like OTP login

🔍

This app hasAbility to see more account and transaction details

🔀

This app hasEasier to manage and organize accounts

🚀

This app hasConsistent experience between mobile and web

🤝

This app hasHelpful and friendly customer support

🎉

This app hasLots of new and improved features

Negative highlights

🤯

This app hasSteep learning curve with the new app

🤖

This app hasTechnical issues like login problems and app crashes

🔍

This app hasLack of account names making it hard to identify accounts

🔀

This app hasDifficulty with transfers and mobile deposits

🕰️

This app hasSlower and less intuitive than the previous app

🤔

This app hasUnexpected changes without proper notice or transition

Top reviews

Most RecentHighest RatedLowest Rated

New app is garbage

The old app was easy, simple, and intuitive. The new app is clunky and poorly designed. It’s causing issues accessing accounts that I previously had linked together due to “privacy.” Even though that wasn’t an issue for the last 8 years. App often crashes and lags. Really disappointed with this change. Considering changing banks due to the constant inconvenience

Show less

cappsmt

a year ago

Response from developer

Your feedback is greatly appreciated. We are so sorry you are disappointed with our new app. We would love to assist you with services and navigation. Please call us at 800-482-1043.

Absolute trash

This is the worst. It’s very difficult to get mobile deposits to go through. The blandness of it blends together. I cannot express how much I feel like this app compared to the last is about 6 downgrades too many. It’s difficult to get anything done and see descriptive things like the previous app. Absolute trash compared to the last. I honestly expected much better compared to what we came from.

Show less

haleyhavocc

a year ago

Response from developer

We understand that change is hard and are so sorry you are not satisfied. We will use your feedback to continue to refine our new mobile app. If we can assist you with anything, please let us know.

Love it!

It was a rocky start but I love the new app! I love that you can do a lot more now without having to go to the website. I also love being able to adjust the order of how I view my accounts & even hide some if I want. Being able to see more account & transaction detail is awesome too. Can’t wait to explore & see what else I can do! Also shout out to the employees who are always so nice, even when they are going through a big update!

Show less

Valderonies

a year ago

Response from developer

Valderonies, thank you for the glowing 5-star review and shoutout to our rockstar employees!

Terrible App

The old app was far superior to this one. Can not do a mobile deposit reliably and this is my biggest gripe with the app. I could get over the other issues if the mobile check deposit worked better. Feels like a banking app from 10 years ago instead of a modern application. Has not been user friendly at all. It was much easier to see what was coming in and out of my accounts with the old app. This one it all just blends in. Very disappointed in the roll out of this app.

Show less

Mobile deposit dosent work

a year ago

Response from developer

We are so sorry to hear of the difficulty you are experiencing when processing a mobile deposit. We will use your feedback to continue to refine our services. Thank you for your continued patience and loyalty to Y-12 Federal Credit Union.

Logging in to incorrect account

In addition to issues I previously mentioned, here’s a fun new one: when I log in to my business accounts through this new app - with my business user name and business password - it somehow logs me into my personal accounts. How in the heck?!?! I’m finding myself using the web site more and more with the introduction of this new app. 🙄

Show less

Hickman2000

a year ago

Response from developer

Hickman2000, we understand your frustration but can help you identify each account to add nicknames. A member of our support team would be happy to help. Contact us at 800-482-1043.

not getting paid by my work anymore

previously on the old app my money from my paycheck would just come in automatically every single day at 12 AM ever since I switched to this app this is the first paycheck I could’ve gotten with it and it has not come in. It has been over eight hours, since my paycheck was supposed to come in. Do any of you guys know how to fix this cause I need my paycheck lol.

Show less

mashedpotato 301

a year ago

Response from developer

mashedpotato 301, we're sorry you are having a direct deposit issue. The mobile app doesn't delay or impact the timing of direct deposit postings. Please get in touch with our support team so we can research your issue at 800-482-1043. Your contact info isn't available in reviews.

I love the new app!

I’m a new member and I love the new app! The features, the layout, and the rates! I can link other accounts from other institutions and transfer all within one app. It’s great! Thank you Y12 FCU.

Joe#19

a year ago

Response from developer

Joe#19, welcome to the Y-12 FCU family. Thank you for the rave review!

Refreshing!

I love the new app and online banking experience. It is so easy to use and has a very clean feel. Y-12 did a great job with this roll out!

colby jack smith

a year ago

Great new features

Much easier to view balance snapshots and get balance and activity alerts. So glad to be able to control my card online.

Flattysmith

a year ago

Response from developer

Flattysmith, we're so glad you love the new features! Thank you for the 5-star review!

Love the app

I'm so happy with the new app! Y-12 made it so easy to switch over! I love how it saves internal transfer info now, I no longer have to ask for it each month!

7dwarfsweretaken