Amway Healthy Home User Reviews

Amway Corp.

Top reviews

Most RecentHighest RatedLowest Rated

Kidding? Using WEP and WPA for WiFi connection?

I’m trying connect to a brand new Atmosphere Sky via WiFi. It is only supporting WEP and WAP?
WEP and WAP has been sunset a long time ago.
Only WAP2 and WAP3 should be supported. Most of wifi routers after 2016 are not supporting those wifi security protocols due to high vulnerability. Not sure it can be fixed by firmware update. Product developer pls respond. Thanks

Show less

Deterato

19 days ago

Glitchy

I am constantly having to uninstall and reinstall to get it to work. Most of the time it takes a good 30 minutes to get it to reconnect to wifi. I do not like promoting this product/app to customers.

kskiwi

a month ago

Response from developer

KSKIWI, Thank you for your feedback. Contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. If you would like to offer us any additional feedback and allow the app team to assist you via email, we do have an In-App Feedback Form, which can be found in Settings>About>Feedback & Ratings

App is not working

I’m not a fan of this app. I can’t see what the life of my filters is because it’s constantly buffering. Please fix this. I need to have confidence to recommend this to my customers, currently that is not something I’m comfortable doing.

Leondra M.

2 months ago

To many updates etc

Agree with what others are saying. So many updates shouldn’t have changed to this new one. I don’t like when I lock it and it goes up plus it’s so loud. When I go to lower oh another update ugh why but need to do it to remotely lower it. A bit frustrating.

MT 😻🥰

2 months ago

To many glitches

Should allow us to us the old app again. New app has too many glitches. Old app was simple and worked very well. I have had multiple embarrassing episodes of trying to demonstrate the app to potential buyers only to have it freeze or not load properly or not connect properly with the atmosphere. Seems like it could be a great app but it needs to have glitches worked out.

Show less

Freedom Guy

2 months ago

This App Is INCREDIBLY frustrating

This might hands down be the most annoying semi-useless app Amway has made. It CONSTANTLY disconnects from my Atmosphere Mini and has deleted it from the app multiple times. Then it never can find it. The old app worked JUST FINE and this has been a nightmare for me to use.

So, some suggestions.

Please work on the bugs that deal with connectivity and finding devices.

Please make the interface easier to understand. It feels very busy and not like something that follows the natural track of the eye and hand. In a way, it feels clunky even though the color palette is nice.

Please, make there be a way for the app to refresh itself or something. Mine will just sit there and spin and spin. Forcing me to delete it entirely and redownload it.

Thanks Amway.

Show less

CAMMORANIUM

2 months ago

Frustrating

The unit will not connect to WiFi. I can connect via Bluetooth only.
I also can not reset the pre-filter which used to be very easy to do on the old app.

HKexpat1

3 months ago

Schedule not working any longer with new update

The new app is ok, but I have noticed the schedule no longer works. I have set up different way times for night mode, automatics and turbo and none work. Switches to Manual mode on its own and have to go in and switch the mode to the desired one everyday. PLEASE FIX ASAP!!!!

Bdot1385

3 months ago

Response from developer

Hi Bdot1385, Thank you for your review. The scheduling is working for others, so the fastest way to resolve your particular issue is to contact customer service for a troubleshooting session on the app and your Atmosphere device. Please contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST.

Informative and easy to use!

Love this new update. Lots of information in one App while making the use of the machines simple! It’s so easy to find what you need. Just takes a little adjustment if you’re use to the old app. Plus they are always making adjustments.

Ktfrisch

4 months ago

Response from developer

Ktfrisch - Thank you for your feedback/rating! Also for your patience as you get familiar with the new interface. And yes, we continue working to improve the new app for our customers!

Better with last update

I wrote a review earlier about the prefilter reset being clunky, but it has been fixed with the update. I'm glad to see our feedback is being heard and acted upon; I expected nothing less from Amway- their customer service is usually stellar. So I added two more stars.

What would make this app even better (and there has been a slight improvement over the last version I had) is to have the option to add an "off" mode in the schedule. I use the Atmosphere Sky Mini at work, and only want it on while I'm working. I don't want it on night mode either. So setting up a schedule where it shuts off, was not clear in the old version. I am testing it out on this version and will see if the schedule I set works.

Show less

DarkLuminosity

5 months ago

Response from developer

DarkLuminosity, thank you for your feedback and UPDATE! You will be happy to learn we are implementing the OFF option within the Schedule feature. Stay Tuned! As for your initial feedback: You should be able to reset your filter by either tapping the pre-filter indicator on your device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!