The unit will not connect to WiFi. I can connect via Bluetooth only.
I also can not reset the pre-filter which used to be very easy to do on the old app.
The new app is ok, but I have noticed the schedule no longer works. I have set up different way times for night mode, automatics and turbo and none work. Switches to Manual mode on its own and have to go in and switch the mode to the desired one everyday. PLEASE FIX ASAP!!!!
Developer Response
Hi Bdot1385, Thank you for your review. The scheduling is working for others, so the fastest way to resolve your particular issue is to contact customer service for a troubleshooting session on the app and your Atmosphere device. Please contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST.Love this new update. Lots of information in one App while making the use of the machines simple! It’s so easy to find what you need. Just takes a little adjustment if you’re use to the old app. Plus they are always making adjustments.
Developer Response
Ktfrisch - Thank you for your feedback/rating! Also for your patience as you get familiar with the new interface. And yes, we continue working to improve the new app for our customers!I wrote a review earlier about the prefilter reset being clunky, but it has been fixed with the update. I'm glad to see our feedback is being heard and acted upon; I expected nothing less from Amway- their customer service is usually stellar. So I added two more stars.
What would make this app even better (and there has been a slight improvement over the last version I had) is to have the option to add an "off" mode in the schedule. I use the Atmosphere Sky Mini at work, and only want it on while I'm working. I don't want it on night mode either. So setting up a schedule where it shuts off, was not clear in the old version. I am testing it out on this version and will see if the schedule I set works.
Developer Response
DarkLuminosity, thank you for your feedback and UPDATE! You will be happy to learn we are implementing the OFF option within the Schedule feature. Stay Tuned! As for your initial feedback: You should be able to reset your filter by either tapping the pre-filter indicator on your device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!Can’t this new app to open on my iPhone
I finally deleted the other app and the new one I stalled right away. No other problems. You should tell old people how to do things so we don’t get all hot and bothered about things we shouldn’t have to get excited about.
Developer Response
Have you been able to open the app yet? If not, please reach out to Amway Customer Service at customer.service@amway.com or 1-800-253-6500. Open Monday -Friday from 9am -11pm.Cant connect to wifi. If i cant connect to wifi, i have very little control over my air purifier. This new app makes the experience a nightmare
Developer Response
Thank you for your feedback. Are you still having issues with your Wi-Fi connection?
If your app cannot detect Wi-Fi networks, please be sure your phone Wi-Fi is turned on, then check the following:
Most common issue - Router is configured for 5 GHz and not 2.4 GHz.
Solution – Check Router Settings and change to 5.0GHz, if possible. 5.0GHz is the standard for bandwidth for connected devices. If 5.0GHz is not available on your router you may need to replace the router or contact your internet service provider.
Issue - the unit is too far away from router
Solution – if possible, move your device closer to the router.
Issue - Wi-Fi is not working properly or not turned on
Solution - Check wi-fi connection to the home is turned on and functioning.
If your app detects your Wi-Fi network, but you cannot connect the device to the internet, please do the following:
- Make sure the internet cable is plugged into the router
- Confirm mobile phone connected to the Internet
- Go into airplane mode on your phone and check to see if phone is connected to internet via wi-fi.
If unable to resolve, please contact Amway Customer Service:
email: customer.service@amway.com
phone: 1-800-253-6500 (M-F from 9am-11pm)
This app is not working properly. I have to constantly connect my devices because all of a sudden they are not there. It asks to enter in my WiFi password multiple times then when entered correctly does not work. I want to keep track of water usage through our espring but is very inconsistent when I have to reconnect it. All the data gets lost. Please fix. I want this to work for our home but at the moment it is not.
Developer Response
Thank you for your feedback. We are sorry you are having this issue. We recommend contacting Amway Customer Service to help troubleshoot and resolve your issue.
email: customer.service@amway.com
phone: 1-800-253-6500 (M-F from 9am-11pm EST)This app is so bad compared to the previous app for atmosphere. You can’t set schedules without it messing up every night and you can’t use certain features like create your own room because the app bugs out and resets.
Developer Response
Thank you for your feedback. We are sorry you are having these issues.
After a month, are you still having these same issues?
We are currently working to improve the scheduling features & functionality. When they are completed, the app will automatically be updated.
Please contact Amway Customer Service to report the specific details on issues you are having. This will help us to better understand and determine how to resolve.
Thank you!
email: customer.service@amway.com
phone: 1-800-253-6500I dislike the dark look of this app. I miss the bright interface of the other app so much. I wish they never made the design changes that they have made in this new app. I also notice, similar to other reviews, thst the app is harder to navigate and less intuitive then the last version. I hope they make some changes to the app.
Developer Response
Shannon, thank you for your feedback. We are listening and want to assist you in getting the most out of the app. We know it's a lot different layout than the old one. If you would like to discuss this directly, please fill out the Feedback Form found in Settings>About. We monitor this closely and can schedule a time to discuss. For further assistance with a specific issue, please contact Amway Customer Service: customer.service@amway.com 1-800-253-6500 (M-F from 9am-11pm) Could not get correct unit to respond or info to each unit same info for all 3 units and cannot change or look at info at unit in different location.
HKexpat1
Bdot1385
Ktfrisch
DarkLuminosity
geritriple
Almirall Emma
MAxiLilipad
dramaticdirector
Shannon Hamblin
Long Time IBO