The old app was better
I can't figure out how to reset the prefilter on my Sky after I clean it. It had said my prefilter was at 46% so I cleaned it. It didn't reset automatically so I just held the prefilter button on the device until it made a noise. It didn't change on the app though, even after refreshing.
Not intuitive
Response from developer
lowmar2, thank you for your feedback. Sometimes new things are challenging at first. We hope you have used the for a while and become better accustomed to the new interface and the advantages of the Healthy Home app. I would recommend you check to make sure you have the latest version of the app (4.0.1 as of today). You can find this out in Settings>App Information. We recently updated the on/off button to a toggle to more clearly indicate when the device is on or off. If you have continued issues with the on/off, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!
My Air Purifier
Response from developer
Randy Budihas, Thank you for your feedback. If you are still experiencing this issue, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. If you would like to offer us any additional feedback, we do have an In-App Feedback Form, which can be found in Settings>About>Feedback & Ratings.
“Enhanced” version removed “reset the pre-filter” option
This version is no where near as intuitive as the previous.
Response from developer
Dear User, Thank you for your feedback. You should be able to reset your filter by either tapping the pre-filter indicator on your Sky device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!
I hate this new version
Response from developer
Thank you for your feedback. We have seen this reported to us in a handful of instances. If you are experience any further issues like this, we recommend you contact Amway Customer Service immediately to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!
New APP
Response from developer
We recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST.
Great product, terrible apps
Response from developer
Thank you for your feedback. We continue to develop and revise the app for an optimal user experience. As a loyal Amway product user, we want to hear your feedback. If you would like to share more details with us, please consider submitting our In-App Feedback Form which can be found in Settings>About>Feedback & Ratings.
Why is it more complicated!
Why Amway?
Response from developer
Thank you for your feedback. We continually work to improve the app based on user feedback. Your feedback caught our eye and we recently corrected the Night Mode feature to allow fan speed changes. Thank you for pointing out this bug.
Premium Products
Update: latest release is better
Response from developer
Thank you for your feedback and update. We are continuously working to improve the app for better user experience. We recently released v4.0.1 which further eliminated a few more pain points for our users. This update should occur automatically for you. If you would like to provide any additional feedback, please consider submitting our In-App Feedback Form which can be found in Settings>About>Feedback & Ratings. WE ARE LISTENING!
Less functionality than the old app for adjusting
Also, the air quality map doesn’t let you click into it like the old one did to let you look around at what the air quality is in different parts of the world! That was so much fun for me to do in the old app! It made me want to use the app more! Please bring that back!!!
Response from developer
Cosette, Thank you for your feedback and review. We recently provided an update to the Night more fan speed issue. Please update your app to the latest version (4.0.0) by going to Settings>App Information>Update Button. We are exploring the option to revert back to the location searching in the Air Quality Map, however, this service is provided by a 3rd party vendor that was just purchased by Google. Stay tuned!
