New App
I finally deleted the other app and the new one I stalled right away. No other problems. You should tell old people how to do things so we don’t get all hot and bothered about things we shouldn’t have to get excited about.
Response from developer
Have you been able to open the app yet? If not, please reach out to Amway Customer Service at customer.service@amway.com or 1-800-253-6500. Open Monday -Friday from 9am -11pm.
Bad app
Response from developer
Thank you for your feedback. Are you still having issues with your Wi-Fi connection? If your app cannot detect Wi-Fi networks, please be sure your phone Wi-Fi is turned on, then check the following: Most common issue - Router is configured for 5 GHz and not 2.4 GHz. Solution – Check Router Settings and change to 5.0GHz, if possible. 5.0GHz is the standard for bandwidth for connected devices. If 5.0GHz is not available on your router you may need to replace the router or contact your internet service provider. Issue - the unit is too far away from router Solution – if possible, move your device closer to the router. Issue - Wi-Fi is not working properly or not turned on Solution - Check wi-fi connection to the home is turned on and functioning. If your app detects your Wi-Fi network, but you cannot connect the device to the internet, please do the following: - Make sure the internet cable is plugged into the router - Confirm mobile phone connected to the Internet - Go into airplane mode on your phone and check to see if phone is connected to internet via wi-fi. If unable to resolve, please contact Amway Customer Service: email: customer.service@amway.com phone: 1-800-253-6500 (M-F from 9am-11pm)
Constant disconnection happening
Response from developer
Thank you for your feedback. We are sorry you are having this issue. We recommend contacting Amway Customer Service to help troubleshoot and resolve your issue. email: customer.service@amway.com phone: 1-800-253-6500 (M-F from 9am-11pm EST)
Come on Guys
Response from developer
Thank you for your feedback. We are sorry you are having these issues. After a month, are you still having these same issues? We are currently working to improve the scheduling features & functionality. When they are completed, the app will automatically be updated. Please contact Amway Customer Service to report the specific details on issues you are having. This will help us to better understand and determine how to resolve. Thank you! email: customer.service@amway.com phone: 1-800-253-6500
Miss the old app
Response from developer
Shannon, thank you for your feedback. We are listening and want to assist you in getting the most out of the app. We know it's a lot different layout than the old one. If you would like to discuss this directly, please fill out the Feedback Form found in Settings>About. We monitor this closely and can schedule a time to discuss. For further assistance with a specific issue, please contact Amway Customer Service: customer.service@amway.com 1-800-253-6500 (M-F from 9am-11pm)
Bad app
New app is so bad
Someone needs to look at redoing this app asap!
Response from developer
Thank you for your feedback and we're sorry to hear you are having difficulty. On filter reset: when a new Amway authorized filter is installed the device automatically detects the new filter and updates the status on the app via RFID. You don't need to reset the filter manually. Thank you for your feedback. The exception being the Atmosphere Sky has a pre-filter that only required cleaning - not changing. We recently made an update to child lock and night mode features. Are you still having issues with Child Lock resetting? To get the latest and greatest, go to Settings>App Information> and update to the latest version of the app (currently 4.0.0). We do have a Feedback Form in the app that allows you to provide detailed information to allow us to help troubleshoot and resolve the issue. It can be found in Settings>About>Feedback & Rating. Or you may contact Amway Customer Service at customer.service@amway.com or by phone at 1-800-253-6500 Mon-Fri from 9am to 11pm.
Faulty
Response from developer
Thank you for your feedback! We are listening. Due to feedback like yours, we are taking another look at the controls and settings features to improve user experience. If you have any additional feedback you would like to share, please consider using our Feedback Form found in the app under Settings>About>Feedback & Ratings. If you are having issues with features or functionality, please reach out to Amway Customer Service at 1-800-253-6500 or email at customer.service.amway.com. They are open Mon-Fri from 9am-11pm EST.
Liked the old app better 🤨
Response from developer
Harlinsp, thank you for your feedback. I assume you are referring to the Atmosphere Sky pre-filter. You should be able to reset your filter by either tapping the pre-filter indicator on your device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!
Go back to the old app
Response from developer
Thank you for your feedback, but this app does work well for thousands and thousands of users. Some users do have challenges acclimating to the new app because it is unfamiliar to them. If you want to provide us specific feedback, we're listening. Please go to the App Feedback Form found in Settings>About>Feedback & Rating to complete the form. We're happy to help you resolve whatever issue you are having. OR you can contact Amway Customer Service to help resolve issues you may be experiencing. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST.
