This new version is the worst! Old app was way better. I’ve had to re-enable child lock every time. For some reason it resets it. I can’t seem to reset any filter when I change it.
Someone needs to look at redoing this app asap!
Developer Response
Thank you for your feedback and we're sorry to hear you are having difficulty.
On filter reset: when a new Amway authorized filter is installed the device automatically detects the new filter and updates the status on the app via RFID. You don't need to reset the filter manually. Thank you for your feedback. The exception being the Atmosphere Sky has a pre-filter that only required cleaning - not changing.
We recently made an update to child lock and night mode features. Are you still having issues with Child Lock resetting?
To get the latest and greatest, go to Settings>App Information> and update to the latest version of the app (currently 4.0.0).
We do have a Feedback Form in the app that allows you to provide detailed information to allow us to help troubleshoot and resolve the issue. It can be found in Settings>About>Feedback & Rating. Or you may contact Amway Customer Service at customer.service@amway.com or by phone at 1-800-253-6500 Mon-Fri from 9am to 11pm.
Frustrating that Amway forced us to switch to a new app when the old one was working just fine — and much better than the new app. So much clutter and noise in the interface makes it much harder to find the controls and settings I need to power my Sky. Child lock also does not stay engaged anymore. Not sure why a multibillion dollar company would roll out an app that was not ready — and functions much worse than the one it replaced. Based on the other reviews, I am concerned I will lose the functionality of a machine that cost ~$1000 — all because of a faulty free app.
Developer Response
Thank you for your feedback! We are listening. Due to feedback like yours, we are taking another look at the controls and settings features to improve user experience. If you have any additional feedback you would like to share, please consider using our Feedback Form found in the app under Settings>About>Feedback & Ratings.
If you are having issues with features or functionality, please reach out to Amway Customer Service at 1-800-253-6500 or email at customer.service.amway.com. They are open Mon-Fri from 9am-11pm EST.I’m in agreement with the rest of the reviews. Great product, bad app. I cleaned my filter and the app is still showing 11% and no way to reset it to show that I cleaned it. The old app was intuitive, easy to use and worked great. Hoping this gets fixed soon.
Developer Response
Harlinsp, thank you for your feedback. I assume you are referring to the Atmosphere Sky pre-filter. You should be able to reset your filter by either tapping the pre-filter indicator on your device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!This app doesn’t work. The old app makes you download this “new and improved” app. The old app actually worked this app is junk.
Developer Response
Thank you for your feedback, but this app does work well for thousands and thousands of users. Some users do have challenges acclimating to the new app because it is unfamiliar to them. If you want to provide us specific feedback, we're listening. Please go to the App Feedback Form found in Settings>About>Feedback & Rating to complete the form. We're happy to help you resolve whatever issue you are having. OR you can contact Amway Customer Service to help resolve issues you may be experiencing. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST.I love the products, but this app is something else. Please bring back the simplicity of the old app. This new app is clunky and not user friendly at all.
I can't figure out how to reset the prefilter on my Sky after I clean it. It had said my prefilter was at 46% so I cleaned it. It didn't reset automatically so I just held the prefilter button on the device until it made a noise. It didn't change on the app though, even after refreshing.
This app is not as intuitive as the atmosphere sky app was. Plus it shows my unit is off when it is on and on when it is off.
Developer Response
lowmar2, thank you for your feedback. Sometimes new things are challenging at first. We hope you have used the for a while and become better accustomed to the new interface and the advantages of the Healthy Home app. I would recommend you check to make sure you have the latest version of the app (4.0.1 as of today). You can find this out in Settings>App Information. We recently updated the on/off button to a toggle to more clearly indicate when the device is on or off. If you have continued issues with the on/off, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!Absolutely horrible application when using multiple units within a home. Unable to connect more than one unit without extreme difficulty. The old application was 100% better.
Developer Response
Randy Budihas, Thank you for your feedback. If you are still experiencing this issue, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. If you would like to offer us any additional feedback, we do have an In-App Feedback Form, which can be found in Settings>About>Feedback & Ratings.With the new version, the on demand ability to reset the pre-filter seems gone..
This version is no where near as intuitive as the previous.
Developer Response
Dear User, Thank you for your feedback. You should be able to reset your filter by either tapping the pre-filter indicator on your Sky device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!I had a ton of life left in my filters then a month later after this version comes out it says I have to replace them. I replace the hepa and now the unit says their all good, but on the app still says they need to be replaced and that the filters aren’t placed correctly which they are placed correctly. There was no need to make this app fancy it was perfectly fine the way it was.
Developer Response
Thank you for your feedback. We have seen this reported to us in a handful of instances. If you are experience any further issues like this, we recommend you contact Amway Customer Service immediately to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!Trying to change WiFi settings and app isn’t able to find unit or all WiFi connections to be changed or updated.
Developer Response
We recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST.
Korean Mike
ActualNinja
Harlinsp
d hendryx
DarkLuminosity
lowmar2
Randy Budihas
irritated aetna customer
Jdjdnxjudben
What no wifi connection?