App is not detecting the device
The application doesn’t search or connect the facepro device
I tried contacting the support, emailed them, no response!!
Not sure if it’s worth the hype if you cannot even have an option to customize it!
Please fix it.
I tried contacting the support, emailed them, no response!!
Not sure if it’s worth the hype if you cannot even have an option to customize it!
Please fix it.
Disconnects from mask after a few seconds.
Chose this mask over competitors because they claimed users could choose between red or blue on different areas of the face. However, the mask ALWAYS disconnects after a few seconds when using the app, so I can only use 100% red or 100% blue.
Useless app
I guess you can select what configuration you want for your treatment which I don’t even use because I only use it on the anti aging setting for my full face. other that that the app is useless. It perpetually displays that the battery is half full no matter how much you charge the device and you have no idea the device is low on battery until it just suddenly dies. It used to track what days I used the device so I can keep track of how many treatments I’ve done but lately it doesn’t even do that anymore. Literally useless. I might has well go back to pen and paper to track my treatments and battery life. Believe me I’ve reached out to customer service and all they have are long-winded explanations and “we are working on it”. No solutions. Seriously expensive device to have this kind of low quality app.
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Doesn’t Connect!
I tried very hard to sign up and connect the devices but all in vain! I am frustrated.
Simple Functionality that doesn’t work
I can connect my mask and do a treatment but often times the mask will disconnect which forces the timer to stop and I and you have to restart your treatment. The simple tracking mechanism which trucks how many days and which days you did a treatment does not work properly. My mask never shows as fully charged even though I charge it daily. I’m not sure if that’s just the app is broken or if truly, my mask doesn’t charge fully. I do like the ability to customize blue and red light based on the location of your face. Overall, if I could re-purchase something different, I probably would.
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Does not connect
You’d think for the price of this thing this wouldn’t be a problem.
