Not a fan
The app doesn’t allow me to select specific payment options even though the options are listed. When I call customer service they are not able to resolve the issue. I’ve also had to re-try making a payment on a different day because the system isn’t working properly and won’t accept my payment at the time I try to make one.Hands down the worst app I have ever used
I have worked for 2 banks, had my mortgage transferred twice, and held bank accounts at multiple institutions and this is the worst app I have ever used. It is like going back in time to 1996 and using dial up. It gives you the option to pay more on your mortgage payment but when you try to select that option it does not let you continue and says “regular payment must be made first before paying any additional payment” ok then why have the option? Honestly can’t wait for my mortgage to be transferred again this is my least favorite lending company thus far. I wish we could choose who gets our business.one star!
This app should allow the payment being made to be submitted anytime within the day of choice, including the same day. Not allowing the payment to be processed on the day selected such as the same date, seems like this company is just looking to charge another “late” fee and is working to make a profit , charge more and take advantage of the customer while finding a process that leaves the customer with no choice, it’s a bad practice!!