Review
You’re online app takes way too long to take money out when I make a payment. Constantly watching my account to see if you took your withdrawal after I’ve paid is very old and annoying technology. Every other payment system comes out same day or on Monday if a payment is made on the weekend. Hopefully I’m not charged late fees from your lack of current technology.Tbell1!
good features, but buggy fails often unexpectedly
this app has good features allows you to see your documents and make your note payments sometime. It fails on login often and for some reason, makes it difficult to make advanced payments it always marks your payment to zero when you try to go back to the payment page not allowing you to change the number or amount. Overall, it’s a good app, but these bugs take away from it.Consumer-X
Think twice before letting them take over your mortgage
TERRIBLE COMPANY. If your mortgage is through ServBank, I recommend you refinance your mortgage and choose a different bank. They are terrible. They will add fees to your monthly payments without informing you. They will change the confirmation amount from what you think you're paying to something completely different. Buyer beware, terrible, terrible, terrible. For example, I paid my mortgage. took a screenshot of the confirmation total two days later they tried to take my mortgage plus $100 more out without confirming with me. I don’t know how they get away with stuff like this. If you read the other reviews, this is not an isolated incident. I started with the money source and they were acquired by Servbank. Sunset acquisition about two years ago. I’ve had nothing but problems. DO NOT GO THROUGH SERVBANK!!Drake Pitt
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youNot a fan
The app doesn’t allow me to select specific payment options even though the options are listed. When I call customer service they are not able to resolve the issue. I’ve also had to re-try making a payment on a different day because the system isn’t working properly and won’t accept my payment at the time I try to make one.ElleSt1
Hands down the worst app I have ever used
I have worked for 2 banks, had my mortgage transferred twice, and held bank accounts at multiple institutions and this is the worst app I have ever used. It is like going back in time to 1996 and using dial up. It gives you the option to pay more on your mortgage payment but when you try to select that option it does not let you continue and says “regular payment must be made first before paying any additional payment” ok then why have the option? Honestly can’t wait for my mortgage to be transferred again this is my least favorite lending company thus far. I wish we could choose who gets our business.Sierhier
one star!
This app should allow the payment being made to be submitted anytime within the day of choice, including the same day. Not allowing the payment to be processed on the day selected such as the same date, seems like this company is just looking to charge another “late” fee and is working to make a profit , charge more and take advantage of the customer while finding a process that leaves the customer with no choice, it’s a bad practice!!savaldez30
Quick and easy
This app works great. It give you all the current info about your loan and allow you to make payments in an easy and quick way.JMend.
UNWILLING TO GIVE ME LOAN PAYOFF AMOUNT AFTER WEEKS
Servbank and their app are HORRIBLE. Half the time the app freezes when I try to make a payment (guessing they want to collect late fees) and I’ve been trying to get my loan payoff amount for 1.5 WEEKS now and they continue to just say “sorry, we’re unable to right now.” WHAT?!?! It’s hindering us from being able to refinance (currently 7.25% interest rate). My lawyer will be contacting Servbank if this continues. DO NOT GET A MORTGAGE WITH SERVBANK!!!!!!Alysemoss2014
Call to get a update on my loan
Customer service that answered the phone call Your raised his voice and me telling me I called already so I got upset I’m not his child for him to raise his voice to me I told him he didn’t need to yell at me that I was calling to do a follow up since I didn’t hear back from anyone hate this new mortgage company I’m going to start shopping for another one .🤬Rosalia gauna
Harassment
My mortgage like hundreds of thousands of others mortgages are due first of the month but we have until the 16th to pay it I’m never late never missed a payment and I’m constantly harassed by your company!!! It’s not late until 10 days after official final due date which the 16th !! You make me feel like I’m doing something wrong I have an excellent payment history!!!!9/11/24
