one star!
This app should allow the payment being made to be submitted anytime within the day of choice, including the same day, when needed. Not allowing the payment to be processed on the day selected even late in the evening on the same date, seems like this company is just looking to charge another “late” fee and charge more while looking to take advantage of the customer while finding a process that leaves the customer with no choice, it’s a bad practice! I have over a thousand dollars owed in back “late” charges and with a hardship happening within my family status, late fees are just unaffordable and very difficult to pay in these current times. Thank you.
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Think twice before letting them take over your mortgage
TERRIBLE COMPANY. If your mortgage is through ServBank, I recommend you refinance your mortgage and choose a different bank. They are terrible. They will add fees to your monthly payments without informing you. They will change the confirmation amount from what you think you're paying to something completely different. Buyer beware, terrible, terrible, terrible. For example, I paid my mortgage. took a screenshot of the confirmation total two days later they tried to take my mortgage plus $100 more out without confirming with me. I don’t know how they get away with stuff like this. If you read the other reviews, this is not an isolated incident. I started with the money source and they were acquired by Servbank. Sunset acquisition about two years ago. I’ve had nothing but problems. DO NOT GO THROUGH SERVBANK!!
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Response from developer
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you
Partial payment option
This app needs the ability to make a partial payment. If someone is behind or can’t make the full payment on the due date…they should have the ability to make a partial payment through the app. What does it hurt? You’re getting some money from the customer instead of all of it at once?
Good app. Does what it says Original review Could be better
Update: it’s much better you now see more details about your loan. Seems to have improved, now 5 out of 5. Original: needs improvement, still needs more functionality when it comes to viewing all loan data.
Response from developer
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you
Not the User Friendliest
I had to make multiple attempts to setup payment information and there was not a list showing so I had to do it again…annoying. Then when trying to make payments, there are 4 options and none of them are explanatory, so it’s a matter of trial and error…defeats role point and purpose of convenience. Again, annoyed.
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Update broke login - fixed after 2nd update
This latest update has broken facial recognition for login. Even after you enter your password, get prompted for facial recognition it doesn’t work. Tried several times and the same result. Nice job on checking your updates because we are sure that this impacts more customers. Unfortunately the developer response didn’t even address the facial recognition issue with the app update, we in fact called in several times, but the app is still not working properly. As was previously reported, facial recognition no longer works. The latest update fixed the issue with the login, it’s unfortunate that no testing was done and that reporting to the company when calling in didn’t elicit any response. This is a recipe for recurring problems. The fact that nobody admits to fixing that which they broke (Lack of accountability) is sad. But not surprising or as sad as calling into the company’s support. It’s a mortgage company, the service desk says there’s no escrow department, and it gets worse but not applicable.
Once again it’s nice to have the app login working properly again.
Wish that someone could investigate and resolve the document upload issue which has been ongoing for almost four years now. Several trouble tickets and no resolution, in fact every time you call into do anything, someone else is brought up to speed on this problem after asking you to upload a document which never gets found on a server or whatever.
Once again it’s nice to have the app login working properly again.
Wish that someone could investigate and resolve the document upload issue which has been ongoing for almost four years now. Several trouble tickets and no resolution, in fact every time you call into do anything, someone else is brought up to speed on this problem after asking you to upload a document which never gets found on a server or whatever.
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Response from developer
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you
Inconvenient to pay additional priciniple
The app is user friendly for the most part. I don’t like the fact that I can’t make an additional payment towards my principle until days after my mortgage payment is complete. I would like to have an option to pay additional principle or escrow at the same time as my mortgage payment. It’s an inconvenience having to go back every day to see if it will allow me to make an extra payment. Plus, there have been several instances when the app is unavailable or it gives an error saying there are issues and check back later.
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Superb customer service
Nobody is perfect but I can tell you this, Servbank has given me near perfect customer service EVERY TIME I have to call them. The staff that I’ve been involved with is very knowledgeable and sincerely care about making sure my needs were met. I’d give them 10 stars if I could.
App needs improvement
Scheduling auto payment doesn’t make sense. Today is Oct. next payment due Nov 1, so I wanted to start auto payment, but it says December 14, because I chose 14th of the month. I didn’t do it because I can’t afford to chance paying Nov then Nov coming out on autopay. The screen should be easier also. Amount should just be normal monthly or other. My normal monthly also changes soon to a lower amount, so I don’t want to chance that autopay will take out the old amount because I set it up this month and new amount starts Dec. BTW, I have always used autopay with mortgages, your screens are the only ones that don’t make sense.
Also on the My Loans screen at the top it gives the due date, but not the grace period hard due date. This feature would make the app more user friendly. In order to see my grace period date I have to download a statement and find it there - very cumbersome.
Thank you.
Also on the My Loans screen at the top it gives the due date, but not the grace period hard due date. This feature would make the app more user friendly. In order to see my grace period date I have to download a statement and find it there - very cumbersome.
Thank you.
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Hands down the worst app I have ever used
I have worked for 2 banks, had my mortgage transferred twice, and held bank accounts at multiple institutions and this is the worst app I have ever used. It is like going back in time to 1996 and using dial up. It gives you the option to pay more on your mortgage payment but when you try to select that option it does not let you continue and says “regular payment must be made first before paying any additional payment” ok then why have the option? Honestly can’t wait for my mortgage to be transferred again this is my least favorite lending company thus far. I wish we could choose who gets our business.
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