Easy
Quick & Easy to use! Do with I could make the “Principal payment”, prior to making my initial monthly payment vs having to go back into the payment area to make a 2nd payment! Otherwise very easy to use!
Has everything I need
Pay mortgage, option to pay 10% extra principal is nice. Keeps documents organized. Never had an issue with this app.
Customer Service
You do not take care of your clients. There is no and I mean NO interaction with the client. I have asked and requested an understanding on my escrow account - no one is able to give me any information. I have never receive my property insurance and I have asked for the terms I have never received it. I would like to shop for my own insurance no one will give me guidance. I wish that another bank would take over my account. I am a sad and disappointed first time home owner Thank you.
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good features, but buggy fails often unexpectedly
this app has good features allows you to see your documents and make your note payments sometime. It fails on login often and for some reason, makes it difficult to make advanced payments it always marks your payment to zero when you try to go back to the payment page not allowing you to change the number or amount. Overall, it’s a good app, but these bugs take away from it.
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Response from developer
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you
Poorly designed
This app is like nothing I have ever seen before. When opening the Servbank app it opens the App Store site on top and the ratings app. The Servbank app itself is often unresponsive and you must keep pushing button until it loads your selection or crashes. Due to weird layout of the app features being wedged within many other features you never really know what you are selecting. Scary to think I have to deal with this for thirty years.
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The worst Mortgage app ever
This app has been nothing but frustrating. It’s incredibly difficult to make a simple payment. I can't even add extra money to the principal when paying my monthly bill, which is a basic feature that should be available. The user interface is confusing, and the whole process feels outdated and clunky. It’s inconvenient and time-consuming to get things done. I expected more from an app that's supposed to make mortgage management easier. Very disappointed!
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Payment Plus
This app will not let me use Payment Plus when trying to make a payment. Tells me I need to make a regular payment first. This then causes me to have to log back in after a few days waiting for the confirmation. Why would this be an option if I can’t even use it. Is there a way to make it so I can use the Payment Plus for the original payment?
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Not the User Friendliest
I had to make multiple attempts to setup payment information and there was not a list showing so I had to do it again…annoying.
Then when trying to make payments, there are 4 options and none of them are explanatory, so it’s a matter of trial and error…defeats role point and purpose of convenience. Again, annoyed.
Then when trying to make payments, there are 4 options and none of them are explanatory, so it’s a matter of trial and error…defeats role point and purpose of convenience. Again, annoyed.
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Missing basic functionality
Like most things in the mortgage industry, you are bought and sold without notice throughout the life of your mortgage term. Something as simple as splitting a payment in two is not a self service option and the recommended course is to go back in time and use our banks to send out paper checks… First few weeks “with” Servebank and it’s already a countdown until we’re free from them. Since we didn’t choose to bank with them and our servicing was migrated, hopefully they fail as a going concern or they hand us off to someone else. Whichever comes first is fine by me.
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Response from developer
Good afternoon, apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Mobile site lacks clarity
The site is too cumbersome and it is difficult to find what I am looking for and at times I cannot. For instance just yesterday I attempted to make a payment through the mobile app. I thought everything was scheduled and correct. It appears that I either missed a step even though I went so far as choosing the account from which it would be drawn. There is no place I can go to see if a payment is pending and it appears that no payment was made. Still not sure a day later but would love to see a simpler and less cumbersome mobile site.
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Response from developer
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you
