I started a trial of Clarify through an instagram ad, which I shouldn’t have done. But it took advantage of my impulsivity. The app is overwhelming with a cluttered home screen and tons of different visuals. The activities come through with animations where the speed can’t be controlled, so I would read the screen and be waiting for awkward beats for the next part of a sentence.
I disagree with the idea of a paid trial and shouldn’t have signed up to begin with. The app tells you how much it costs them to pay their team during the trial. I get this in concept, but your product should be great enough that the conversion rate to paid subscriptions sustains the operation without asking people to pay in just to try. It’s portrayed as pay what you want, but I didn’t see an option to pay $0.
Also, you have to unsubscribe online instead of being able to manage it through your settings on your phone like other apps. This seems intentionally difficult and like a way to ensure people forget about the trial and pay for an auto renewal.
Overall, I was so overwhelmed by the animations and options that I couldn’t get started and instantly found the app demotivating. I also felt ashamed that I impulsively spent money on yet another thing marketed towards ADHD, which is known to cause impulsive spending and seems to be a target for so many companies.
Developer Response
We're truly sorry to hear about your experience with Clarify. Your feedback is valuable to us and we're always striving to improve our app to better suit our users' needs. We understand the app can seem overwhelming and we're continuously working on making it more user-friendly. Regarding the subscription management, please visit our Help Center at help.thefabulous.co for more information. We appreciate your understanding and patience. The Fabulous Member Care team.I am the type that starts a tasks and then I end up getting distracted when I walk into another room where things need to be done and I end up doing that. Or there’s a thought I can’t let go of- and this is very helpful for setting attainable goals for the day. I’m newly disabled due to a car accident that included brain bleeds- so this helps keep me online and allows space for intrusive thoughts.
Developer Response
We're so glad to hear that our app is helping you stay focused and set attainable goals, especially during such a challenging time in your life. We're here to support you on your journey. The Fabulous Member Care team.I see potential in this app, but it's often unclear how to progress. The landing page is a bit overwhelming (cluttered), and even though the app badge shows notifications, upon opening the app, there is no indication of how to view them or what they apply to.
Secondly, I want to be able to explore other journeys, at least to get a sense for what they entail, without having to abandon my current journey. And, as someone who has gotten a fairly good handle on my ADHD prior to learning about this app, I don't need to start at the very beginning. I'd like an option for a journey along a more developed path. I'll be checking in occasionally to see if this ever happens. Until then, I'm not sold.
Developer Response
We appreciate your feedback and understand your points. We're constantly working to improve our app and its features. Your suggestions are valuable and we invite you to share them at https://thefab.co/clarify-requests-and-feedback-forum. This will help us in making the app better for you and other users. The Fabulous Member Care team.Thank you for creating a space to help me facilitate the goals and desires I have to be productive and “normal” while living with ADHD. As a female in my 40’s the masking of symptoms learned in school and society taught me I had to hide because I would be considered shameful and unworthy. Your beautiful app lets me become and use my ADHD as the super power it is!!!! I do not anymore mask I do not hide anymore my diagnosis that put me on the spectrum. The spectrum is a rainbow of future Marvel X-men and X-Women creating a new world! Don’t hold back be bold and become!! That is what I have learned from this appand what I am thankful for!
Developer Response
Thank you for sharing your experience with us! We're thrilled to hear that our app has helped you embrace your ADHD and see it as a superpower. We believe in empowering individuals to become their best selves. Remember, we're always here to support you on your journey. The Fabulous Member Care team.Honestly I think this app took advantage of my ADHD. I first tried out the Fabulous app, which was so aesthetically pleasing, it lead me to try Clarity as well. Although it’s so pretty to scroll through, it’s overwhelmingly confusing. It reels ADHD minds in by being new, cute, and full of promises, but is actually so difficult to use, so we move on and forget about it, then get a huge app charge of $40 (which is for just 3 months too) after just a 7 day trial. I SWEAR when I signed up, it had a promise that they’d allow a refund with no questions asked, to make it more ADHD friendly, which made me less worried and conscious about the trial ending. Apparently not because they immediately denied my refund request. They also make it very challenging to find where to unsubscribe (have to use the website, which works poorly, instead of the app). I can’t tell the difference between Fabulous and Clarity and they BOTH charged me $40. So I’m out $80 and feel like a fool. Real helpful for a person with the type of brain you claim to support.
Developer Response
We understand your concern and we assure you that we're committed to providing a positive experience for all our users. If you're having trouble managing your subscription or need information regarding your refund request, we encourage you to visit our Help Center at help.thefabulous.co for assistance. We appreciate your feedback and will take it into consideration as we strive to improve our services. The Fabulous Member Care team.I am someone who needs a lot of help. A few days ago I started a fabulous account and quickly navigated to the additional apps that fabulous offers. I tryout new apps a lot always looking for something I can have quick access to that might help me. These apps are everything. It’s as if someone developed these apps with me in mind! Someone who needs help with their daily routine building themselves up from the bottom, daily coaching for my ADHD, identifying and overcoming trauma, and finding purpose in life! These are absolutely wonderful. When i realized that I only have a week trial in the trauma app last night my stomach was instantly in knots. I honestly don’t know if I’ve ever came across something this helpful to me in my life. Hopefully I’ll be able to keep accessing these wonderful tools through the year! To the creator of these apps. Thank you! 🙏🏻
Developer Response
Thank you so much for your kind words and for sharing your positive experience with our apps! We're thrilled to hear that they have been helpful to you in building your daily routine, coaching for ADHD, overcoming trauma, and finding purpose in life. We're constantly working on and publishing new content in the app to provide you with even more valuable tools. We truly appreciate your support and we're here for you every step of the way. The Fabulous Member Care team.This company is down right predatory on people with ADHD. Not only is the content useless but the free trial and refund policy are a complete scam. I spent most of the free trial week trying to cancel my account but was still charged $60 and NOT THROUGH APPLE but straight through credit card info. In the process of trying to get that refunded I was charged again and there is no email confirmation nor billing info on the website or app and I am unable to track it. I’m talking to others who have used this app and most were “not eligible for a refund because it is in the terms and conditions”. Stay as far away as you can from this app and the others provided by this company.
Developer Response
We apologize for any inconvenience you may have experienced. Our goal is to provide a positive experience for all users. If you have any issues with managing your subscription or billing, please visit our Help Center at help.thefabulous.co for assistance. We are here to help. The Fabulous Member Care team.Update: This is what contacting the company is like - in short they send you nonsense as a reply.
My question to the company support: Can you enter Centering events for future dates?
Companies response:
Hi there,
All announcements regarding Centering & Deep Work Sprints are made through our Community Room. These sprints can only be signed up for when they are announced weekly! :)
Please feel free to contact us if you need further assistance.
Best / Cordialmente,
Alicia
Member Care Specialist
THEY DID NOT RESPOND TO MY REPLY.
Original Review: This app costs a lot and you can’t enter future things to do. It becomes obsolete or a burden because you either have to spend extra time everyday entering duplicate information OR you have to use another app to keep track of appointments. Use the free trial everyday and then unsubscribe. Everything the app has to offer can be learned in the two weeks. After that it’s useless. Update: The developer never responds when contacted. You are put in an AI chat and then you enter your email and then they never contact you. VERY EXPENSIVE for zero support and limited usefulness. STAY AWAY.
Developer Response
We appreciate your feedback and understand your concerns. We're constantly working on improving our app and appreciate your input. For any specific feature inquiries, please visit our Help Center at help.thefabulous.co. Thank you for trying out our app! The Fabulous Member Care team.I actually really love this app. The suggestions and structure it provides has been motivating and supportive, I have been using it for like 2 weeks and already notice an improvement in my executive functioning and ways I support myself!
The only thing is I get a little frustrated/overwhelmed by all the buttons and options on the dashboard. When I click Centering it takes me to writing out tasks for my day- which I like to do- but it’s confusing because other places in the app centering is meditation/focus music. I wish I could click centering and get a meditation/focus prep and then have another button for planning my deep work room.
Also, it’s hard for me to find the account settings home/my profile. I actually have not been able to find the button at all!
Overall, however, a great app I will continue to use
Developer Response
Thank you for your feedback and for using our app! We're glad to hear that you find it helpful and that you've noticed improvements in your executive functioning. We appreciate your suggestions regarding the dashboard and the Centering feature. We're constantly working on improving the app, and your feedback helps us prioritize our updates. As for the account settings, you can find them by tapping on the menu icon in the top left corner of the app. If you have any further questions or need assistance, please visit our Help Center at help.thefabulous.co. Keep up the great work, and thank you for being a part of our community! The Fabulous Member Care team.I really love the Fabulous app, and have been a member for almost a year. Decided to try out this app, and even though I have photo evidence of “no questions asked refund, even if you forget to cancel,” I GOT CHARGED $90 even though I attempted to cancel. There is almost no content, compared to the Fabulous app. They said to make a refund request through the App Store, they denied it. PLEASE GIVE MY MONEY BACK! This company is overseas, and I haven’t heard anything back. I am so upset about this, I’m a low income mom with adhd, was just hoping for a helpful app, not getting conned. I’ve spent 3+ hours on the phone over various days this week with Apple support supervisors. The only thing they can recommend is to keep contacting the Fabulous company, and to try to email corporate. I am so frustrated and angry.
Developer Response
We're sorry to hear about your experience. We understand your frustration and we're here to help. Please visit our Help Center at help.thefabulous.co to find the answer or submit a request. The Fabulous Member Care team.
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