My app won’t load
It was good while I could access the app. But now, despite numerous updates, when I open the 1st for women app, it automatically shuts down or closes. I tried deleting it and reloading. But it still does the same - closes and shuts down?
Disgraceful
We had been insured with these people for a while. After we had requested to cancel everything listed under our policy number/name they still continued to deduct payment from our account. We are currently in the process of trying to get our money back however they are stating that we are not entitled to it as we didn’t specifically request a certain product to be cancelled which fell under the same policy number just to be clear. They are misleading people and actively legally stealing from clients. Don’t accept their VAP cover or any cover from them in that matter. The company is disgusting
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Pleasant experience!
I had a great experience, from submitting my call request to being called back in seconds. Onboarding process was also very simple and I was able to complete the registration process in minutes. Grateful to the consultant who spoke to me
Really the best insurance for women
Reliable and understanding. I was having financial difficulties and I explained my situation and the agent was so compassionate and understanding. I feel safe all the time, like I really have an angel watching over me.
Crashes and closes
The app won’t open. As soon as I open it, it flashes up and immediately closes. Now I don’t have access to my roadside assist or panic button :((
Fatima
Thank you Thank You, from the very first day 1st for Women surprised me with their professional service, their commitment and their understanding of my predicament I found myself in. Having a brand new car, financed and not having comprehensive insurance was a sure headache however just ONE phone call to 1St for women and it was covered. The consultant was so patient and understood my needs. The follow-up calls and thereafter the cover for my house and content was a breeze. I highly personally recommend 1st for Women to even MEN out there!!!! You will be pleasantly surprised how easy it is to cover the women in your life!
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E Smit
Excellent and professional assessors, you are kept up to date and they do also care that you are safe and healthy unharmed. Truly empathetic always keeping you informed and at ease. Thank you your service is invaluable and I am very happy that I have you to support me with in the bad times, as well as the good times. *****
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Poor service when making a claim
FFW has the worst client service ever when it comes to claims. Had a vehicle accident and I put forward a claim and a week later still no communication from them. On the app it says an advisor was assigned my case but the so called advisor has not made any contact with me and no one responds to the messages I send on the app. My question is why put a feature on the app but have no one constantly monitoring it so that they reply to customers. Poor service very poor I’m such an unhappy customer right now
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So far so good
Simple app with a user friendly interface, my claim to 15 mins to submit and within a week my car was sorted I’m impressed
Feeling safer already
Feeling less anxious now that I have so many safety services at my fingertips
Vehicle damage claim
When logging a claim on the app, no copy of your claim gets emailed to you, there is no log or record of any photos that you submitted via the app. You have to photograph directly through the app you cannot upload a photo, and the photos do not get saved to your photo album.
Absolutely no communication from anybody as to what the next steps are. It’s unclear whether you must pay for the vehicle and claim back or whether you should get quotes.
There’s just absolutely no communication, even when calling the call center you get promised to call back, but no one calls. The communication via the app ends once your claim is submitted. It doesn’t matter how hard you try to communicate via the app, nobody responds. Even through the WhatsApp facility, nobody responds. Same with email.
I deeply regret signing up with FFW. I am now driving around with a damaged vehicle and no assistance.
As an extra bonus, about a year ago, I tried to submit a claim for tyre damage, cost of a new tire +- R6000. Their reimbursement? R1000.
Just useless. Biggest scammers ever. I do not pay a cheap premium either, which is the worst part.
Absolutely no communication from anybody as to what the next steps are. It’s unclear whether you must pay for the vehicle and claim back or whether you should get quotes.
There’s just absolutely no communication, even when calling the call center you get promised to call back, but no one calls. The communication via the app ends once your claim is submitted. It doesn’t matter how hard you try to communicate via the app, nobody responds. Even through the WhatsApp facility, nobody responds. Same with email.
I deeply regret signing up with FFW. I am now driving around with a damaged vehicle and no assistance.
As an extra bonus, about a year ago, I tried to submit a claim for tyre damage, cost of a new tire +- R6000. Their reimbursement? R1000.
Just useless. Biggest scammers ever. I do not pay a cheap premium either, which is the worst part.
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Information disappears
I advise users to take screen shots of all information added to app or you will have no proof of what you sent in. I sent photos but later my claim was rejected as they disappeared from the app
I’m ready to move houses
The service is horrible to be quite honest. I had two messed up tyres (two separate occasions ) claimed both times and never received help . I just recently claimed for my windscreen and apparently my claim has been finalised and I’m just waiting on Glasfit to send me a WhatsApp link , it’s going on a full month now and they don’t even bother following up with me. No information about the access fee also and right now they just informed me my premiums are going up by about R500 . I’m ready to take my business elsewhere thank you very much.
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Refuses to open
My application refuses to open which is not ideal when urgent assistance is needed, and certainly not helpful when their client service department does not operate on Sundays and public holidays, and when the call centre just directs you back to this app. It also doesn’t help that when you try to make contact via the call centre that they do not recognise your ID number. It is also bizarre that while the client services department is closed on Sundays and public holidays, the sales department is always open. This strongly implies where their priorities lie. Since the poor service and app do not excuse the high rates I pay to cover my car, I will be searching for a new insurance provider.
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Household claim
The app is easy to submit but I don’t know if the consultant assigned even go through the updates. I have uploaded photos of receipts no updates.
I then got an email requesting information which I emailed back, to be asked of the same information.
This is my second time having a horrible experience in claim process. Either consultants are overworked thus cannot attend to all cases accordingly and on time or they are just incompetent.
I then got an email requesting information which I emailed back, to be asked of the same information.
This is my second time having a horrible experience in claim process. Either consultants are overworked thus cannot attend to all cases accordingly and on time or they are just incompetent.
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My insurer
Everything on the app is easy to access. Even with the panic buttons everything works perfectly and they respond on time. Updates are given about your claim every day. Thank you.
Perfect
Life made easy ,every thing is done in one tap. No issues.
Easy to use
App is very user-friendly and I’m able upload my documents and photos without any issues. Really grateful to have chosen this company as my insurer. Hopefully the claims will be just as smooth.
Such a beautiful app
Thank you for having such a great app, I did have the issue of my app closing when opening it, but then I deleted it and reinstalled it, and it works ❤️
Supportive
I have been insured with first for women for around 6 years now and this is the first time I have had to navigate a claim. The app is intuitive, easy to navigate and bought a sense of calm to my being after the stress of navigating a minor accident.
Feeling very grateful to this company for the support they offer to women.
Feeling very grateful to this company for the support they offer to women.
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