iHeart User Reviews

iHeart: Radio, Podcasts, Music

iHeartMedia Management Services, Inc.

Entertainment

Music

Reviews Summary

Positive highlights

🎨

This app hasAesthetically pleasing and user-friendly design

📚

This app hasVast and diverse selection of music and podcasts

🔍

This app hasEasy to navigate and discover new content

🔁

This app hasSeamless playback experience across devices

🎧

This app hasGood audio quality for free users

Negative highlights

💢

This app hasExcessive and disruptive advertisements, even for paid subscribers

🔀

This app hasInconsistent and frustrating song/podcast playback order

🔋

This app hasHigh battery drain and background activity issues

🔒

This app hasAccidental subscription sign-ups due to poor UI design

🤖

This app hasLack of human support and reliance on automated responses

Top reviews

Most RecentHighest RatedLowest Rated

Tricked into automatically enrolling.

I’ll start by saying I love the IHeartRadio app. I’ve been using it for almost 10 years now. It’s great because I travel for work and when in my truck in areas where there’s no local stations I can still have music. Plus I love all the podcasts. For instance I listen to the Alan Cox show that’s airs in Cleveland Ohio. They have all the shows from the past year so even if I miss a day or two I can go back and listen.

However yesterday when I opened the app I had a popup window asking me to subscribe to a monthly trial. I tried to close the window and it automatically enrolled me in monthly subscriptions. I’m amazed apps can even get away with this. You basically tricked me into getting the subscription. You took advantage of the in-app purchase and since I have touch ID enabled there’s no way to avoid it. Judging by the reviews and the post on the Apple forums this is happening to a lot of people. I was able to contact Apple and let them know what was going on and have the charges blocked. I shouldn’t have had to go through this process at all. I feel bad for all the people that aren’t going to realize it happened and be billed. If this happens again I will delete this app.

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Buckeye chris

6 years ago

Response from developer

Hi Chris, we appreciate your feedback and apologize for the less than ideal experience. We'll make sure to pass along this feedback to the right people. If you have any questions or concerns, please send a message to ios@iheartradio.com.

iheart shakeups are stupid and why I’ve uninstalled

I’ve always preferred to use iHeartRadio to listen to KIIS1065 for years. But the most recent update, when listening to the station and they have ad breaks they seem to be having iHeartRadio targeted ads “it’s an iHeartRadio shake up! Shake your phone now for an ad”

This is stupid. I want to listen to KIIS1065 and there’s been times where the Kyle and Jackie O show hasn’t even went for ad break just yet and it comes on (obviously the producers pressing for it to happen), I want to listen to the exact stream that’s on a FM radio and not have iheart targeted ads. I’ve started using tune in for the station until this is rectified (if ever, seems permanent)

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szarcasm

6 years ago

Response from developer

Hi there, thanks for the feedback. Ads help keep iHeartRadio free for everyone. If you feel you're experiencing an excessive amount of ads please let us know. Email ios-au@iheartradio.com and make sure to let us know the station and time you heard the ad.

Can’t create account

I’d love to review the app but after several hours of trying to create an account and being told every time that the confirmation link has “”been sent!” (Spoiler alert: it wasn’t), I’m giving up.

Expat Maria

6 years ago

Response from developer

Hello Maria, so sorry to hear about this trouble. If you're still having an issue, we'd love to help! Please email us ios@iheartradio.com and we'll get the music playing for you.

Australians can’t sign up for subscriptions access

My initial thoughts was good for Music discover. But like what others have said tends to repeat what you liked rather then play new stuff. I wanted a streaming service that suggested new stuff based on what I had already liked. You could try not liking so much to workaround.

The free app is good to try at first but you will want subscription access but guess what if in Australia you can’t sign up, US only. For me ability to download is important to save on data usage but also because live in rural area where reception is patchy.

Giving a low rating because their app, help or iTunes Store description no where does it say subscriptions aren’t possible in Australia. The app is fairly useless in free form as to limited.

IHeartRadio support said : “At this time our paid subscription features are only available within the U.S. “

I will amend my 1 stars to 3 stars if they update help, iTunes description to say subscriptions US only. My time was wasted thinking it was possible only to learn I can’t.

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AnthBD

6 years ago

Response from developer

We wish we could offer the subscription service in Australia too! But all the help and store descriptions should be fixed now as long as your phone is set to AU English. Thanks for trying us out!

American Top 40 with Casey Kasem!

Back when I had my car, I was paying $30/month for Sirius XM expressly for the purpose of listening to one Casey Kasem show each week. Someone on Facebook had suggested that I login to iHeartRadio and simply search “Casey Kasem”, and I found a channel that streams just American Top 40 shows from the 70s and 80s 24/7! Being only 25, I was never able to listen to his shows live, and Casey had passed just as I started getting into his shows in 2014. I had previously only kept iHeartRadio on my iPhone and iPad to be able to stream a station out of Grand Rapids, Michigan in November and December each year when they switch to Christmas music. Needless to say, I stream American Top 40 through iHeartRadio at least 1-2 hours a day, and often listen to it for extended periods while at work. Thank you iHeartRadio for making it possible for me to listen to an icon I didn’t get to know until it was too late.

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wxntrafficfan

6 years ago

I do love the radio options

Although there are a few things I feel that could be better.

I feel like skipping songs shouldn’t be an exclusive thing only paid membership people can do an unlimited amount of times, cause on the radio station that is titled my name’s favorites, a lot of stuff is mixed in there that I don’t actually listen to. And also, despite giving them the thumbs down, they reappear again. What’s the point of giving that song a thumbs down if it’s just going to show up again?

I know I’m nitpicky, but these are things I feel that could make the experience better for the users that can not afford a membership or a subscription. Cause right now I cannot work and I wanna listen to music how I want to...and that’s skipping over stuff I don’t like to get to what I do like.

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Cherie Fairy

6 years ago

Constantly refreshing

I love this app but the last few months it’s gone downhill. Constantly stops mid-song for no reason and you have to completely shut down the app and restart to get it going again and even then who knows how long you’ll get before it goes again.

Currently every single song for the last 6 it’s stopped partway through.... :(

I have strong internet and all my apps etc are up-to-date so really unsure why it keeps happening. Nice to see other comments about the same issue to know it’s not actually just me

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Jsycar

6 years ago

Response from developer

Hey there, so sorry to hear you're having trouble! If possible can you please shoot an email over to ios-nz@iheartradio.com and let us know a bit more about what you experienced? Looking forward to hearing from you.

Had enough

I like listening to the radio at work on my night shift but have had enough of this app, it continually stops and buffers ( I’m talking at least every 5 minutes) had an absolute gut full have tried reinstalling app switching my phone off but hasn’t made no difference, I see a lot of complaints here for the same thing so don’t you think it’s about time you fixed it so it’s bye bye iHeartRadio

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Tucxytx

6 years ago

Response from developer

Hi there, we're sorry to hear about the issues that you have experienced. To best address your concern, it would be incredibly helpful to know more about your experience. Could you email ios-nz@iheartradio.com and give our team a little more feedback?

It’s getting worse not better

I use this app mainly to listen to Newstalk ZB (it means I can listen to Auckland talkback when I’m in Christchurch). It is becoming increasingly unreliable, continually stopping for varying lengths of time. I listen to talkback mostly which makes this extremely irritating when it cuts out mid-conversation. This is happening on both my iPhone which I use in the car and my iPad which I use at home. When it works it’s great but it is definitely getting worse. This app needs some serious developer work😡

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Raisin3

6 years ago

Response from developer

Hello, we'd appreciate some more info so we can help! Can you contact us via email to ios@iheartradio.com? Look forward to hearing from you.

To download or Not to d/l ?

I was going to dl the iheartradio Free app & thought I would check out the reviews before doing so. I was quite intrigued by the various array of issues that people pointed out, so I kept reading... first few reviews, I saw the response to the Reviewer’s issues by iheartradio was that they wanted to resolve whatever issues they were having & to please contact (email) them, so they can further address the problem(s). I thought, “Wow, they really do want to make sure that the problem is resolved for that person & seem to be taking that extra step in doing so.” Then I kept reading....I would have to say that each & every review that I read, the response was always the same , “pls contact (email) us, so that we can look into this issue and help you resolve it. “ Then I realized, why wouldn’t they address the issue or at least write down a foot note to the review,addressing the outcome & HOW it was corrected!!! I decided NOT to dl the app at this time bc I’m not if all the issues written about were ADDRESSED & CORRECTED ?? It’s great that you guys address the concerns and ask people to contact you for help -but how about letting the rest of us reading the reviews know how things turned out? Were the issues corrected & MORE IMPORTANTLY, How??

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cbry1188

7 years ago

Response from developer

Hi there, thanks for taking the time to provide this feedback! Since a listner's Apple ID and their email address are not always the same we can't always 100% link reviews to contact we receive from users outside of the iOS App Store / iTunes. If we were to note that an issue is resolved for a user we would want to be 100% sure that it is fixed for that particular individual. If you have any other concerns or have questions about the iHeartRadio app we'd be happy to help! Feel free to shoot an email over to ios@iheartradio.com if you have time!