I HATE the customer service here
So I just wrote a long email, but it just like went away, but I’ll just explain again. I had to call three times each time I gave them my information and the second time I called I had to answer a series of Questions. They asked me a question whether I remembered if I had like what was last in my cart. And I answered to the best of my ability was in my safe for later because she said I could do that too. The test which was really dumb because I was spent like an hour trying to do this altogether just calling customer service and I only that was my second time calling. By this point, I was just upset because I failed the test over a silly question and that’s not really fair to me. Then I called for a third time and the lady said I had reached the limit that I could try and update my account and I have to WAIT A MONTH.
I told her that that was insane just because I was trying to update an email which probably could’ve been done in 10 minutes for them, but they had to make it so much more difficult. In conclusion, their customer service is dumb so don’t get logged out like I did.
I told her that that was insane just because I was trying to update an email which probably could’ve been done in 10 minutes for them, but they had to make it so much more difficult. In conclusion, their customer service is dumb so don’t get logged out like I did.
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Don’t pay extra for fast shipping, not worth it.
I paid extra for shipping to get a package delivered as fast as possible, not wanting to commit to prime. This is my first time doing so and I’m never doing it again. It said it will be 1-2 days, which was good enough for me, I had a reason as to why I needed within the next 1 or two days. The other option was free shipping to get it with in 5 days. Anyways, my package was out for delivery, only 8 stops away, which was not bad. Suddenly the app lost connection to the truck, never restored the signal to the truck back. Now it said it will be delivered by 10 pm. It hit that time, then it said it would still be delivered today. 30 minutes pass, it now says I won’t get it within the 5 day range. So i basically paid extra for no reason. Now I’m worried because I’m not sure if they lost my package? Or maybe delivered it to the wrong house?. Or for some reason they returned it to the ware house last minute?. Not sure, but is safe to say I’m never doing it again. Oh! And the kicker is! It won’t let me track my package at all to see what happened to it, or it won’t let me refund it after those days.
Regardless of all of that, I haven’t had any issues with the app. Just that.
Regardless of all of that, I haven’t had any issues with the app. Just that.
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Where did customer support go? Add ability to filter by free shipping. Add sort by price in fresh
The app is still missing key features to make it more user friendly. Here are key needed improvements: search filters don’t work. The search function is really bad - I get all kinds of garbage. Need to add a way to exclude words. For ex searching for an iPhone case keeps showing me for the max model. Gave up and went somewhere else. The filters and sort choices aren’t followed. I’m searching for a desk with a specific width, I chose that and alll that I get is everything but that width. Why bother having a filter if it’s not usable? Or I put a price cap and filter by price and the results are in a random order and beyond the filters I’ve set. Understand if it’s one or two but 70% of results don’t fit the search terms and filters. Need to be able to filter for free shipping even if not prime. The search - need to have a way to go back to the search list, now i spent lots of time going down a search list then by mistake hit another “tab”at the bottom and my entire search list is gone. I lose where I was in my search, and need to start all over again. The typing/word processing is primitive - please add autocorrect or something like that - to type a review or ask a question on my phone takes 4 times longer than needed and I give up midway.
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Please notify customers of changes
The app is fine. But there is nowhere to contact customer service support via email. They want it all filtered through their ai bots first, but none of those issues apply which leaves me with no option to contact. This seems to be the better option since it is a website and app developer issue. Delivery instructions recently changed leaving far less available options and removing my selected option without notice. This last week I had been having packages left at the default front porch instead of my selected option…the problem is my house is right in front of a city bus line and a high school bus stop…we experience a lot of mail and package theft. My selected option (leave at back porch) had made the packages not visible from the street and experienced no theft for the last 18 months. Please, if changes like these are made, the customer should be notified of the update instead of assuming it’s the delivery driver not reading their screen. I do utilize lockers, but this isn’t always an available delivery option.
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Where did customer support go? Add ability to filter by free shipping, cmon. The app is stillClunky
The app is still missing key features to make it more user friendly. Here are key needed improvements: search filters don’t work. The search function is really bad - I get all kinds of garbage. Need to add a way to exclude words. For ex searching for an iPhone case keeps showing me for the max model. Gave up and went somewhere else. The filters and sort choices aren’t followed. I’m searching for a desk with a specific width, I chose that and alll that I get is everything but that width. Why bother having a filter if it’s not usable? Or I put a price cap and filter by price and the results are in a random order and beyond the filters I’ve set. Understand if it’s one or two but 70% of results don’t fit the search terms and filters. Need to be able to filter for free shipping even if not prime. The search - need to have a way to go back to the search list, now i spent lots of time going down a search list then by mistake hit another “tab”at the bottom and my entire search list is gone. I lose where I was in my search, and need to start all over again. The typing/word processing is primitive - please add autocorrect or something like that - to type a review or ask a question on my phone takes 4 times longer than needed and I give up midway.
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Tech Issues Since Update
I couldn’t find anywhere inside the app to report a technical issue with the app (NOT a customer service complaint or order issue) so my issue report goes here instead.
Since the last update (approx one week ago/late October 2024) when I swipe or click the “back” arrow to return to the previous page—usually the search results list—the app takes me back much further than the previous page. Since the last update, I’d estimate approx 80% of the time I swipe or click to return to JUST the previous page, the app takes me back several pages or back to the landing page. (Where you can quickly view & manage orders, lists, account, etc.) Additionally, the search box is not retaining my search terms anymore (or perhaps it’s just lagging wayyy behind ??) So I’m forced to retype/restart my search EVERY time the app takes me back too far. It’s time-consuming, it’s frustrating, and it’s a PITA.
DEVS: If there is actually a way to provide app feedback/technical issues from INSIDE the app, I couldn’t find it. I am not new. While you’re doing updates, could you please place that option in an EASY-to-find, obvious place in the app? Thanks.
Since the last update (approx one week ago/late October 2024) when I swipe or click the “back” arrow to return to the previous page—usually the search results list—the app takes me back much further than the previous page. Since the last update, I’d estimate approx 80% of the time I swipe or click to return to JUST the previous page, the app takes me back several pages or back to the landing page. (Where you can quickly view & manage orders, lists, account, etc.) Additionally, the search box is not retaining my search terms anymore (or perhaps it’s just lagging wayyy behind ??) So I’m forced to retype/restart my search EVERY time the app takes me back too far. It’s time-consuming, it’s frustrating, and it’s a PITA.
DEVS: If there is actually a way to provide app feedback/technical issues from INSIDE the app, I couldn’t find it. I am not new. While you’re doing updates, could you please place that option in an EASY-to-find, obvious place in the app? Thanks.
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New UI on IPad is appalling
I know that no one is going to read this or care, but I have to say it anyway. In a recent update they changed the UI on the iPad. Before, it showed an item I was looking at on the left of the screen and various controls (add to cart, buy now, change color/size) on the right of the screen. In other words it looked similar to the website version and made full use of the width of my large iPad screen. Now, for some reason I cannot fathom, they decided to make it so it show the item as a panel the full width of the screen with a ton of white space to the left and right and the controls below that. In other words it looks exactly the same as the portrait mode version (on iPhone), but with abhorrent white space. I have no idea what prompted them to make this change or what its purpose is. Possibly they just wanted to make the image of the product bigger, but they already had the ability to zoom and even pull up a full screen version. Really I think they just got too lazy to maintain a separate iPad version, and I hate that more and more companies are doing this with their iPad version apps.
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My true issues and thoughts
Shopping in The Drop is sometimes confusing and frustrating. It’s actually a hassle because you have to search high and low for items that should be readily accessible for your viewing. Stop doing this and put it all together for our shopping pleasure. I understand that you have your influencers that are showing their style and I love it but at the same time I’d really love to not have to decipher each item and then go an excursion to find it. The app has been dropping like crazy lately! This is an absolute nightmare and a frustrating experience as well please work whatever bugs you have out PLEASE and thank you! And I have had an absolute awful experience shopping for plus size homecoming dresses for teenagers that aren’t looking homely and matronly. Please start vetting your vendors who offer these sizes for updated designs and actual plus sizes and not just Asian sizes trust me our measurements and proportions are very different. Matter of fact just make a department for The Drop consisting of such items because they have the sizes down to a science!!!
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I feel scammed
I pay for prime & I don’t know why! I get delayed packages. Funny because I had better delivery before I got prime, that says a lot about how they treat their customers that pay them monthly. Dont get me started on the “deals” & “discounts”. They list it on “sale” for the regular price or maybe A LITTLE cheaper. It’s not worth it. Most of the “coupons” you have to subscribe to something to even get. I feel robbed because I only got prime for the deals thinking they’d be worth it. I’m lucky if I can get $20 off a $400 item. That’s crazy. So essentially I’m losing money every month paying for this because Im not purchasing anything because the deals are not worth it. It seems like none of the cheaper essentials go on sale! BOO !!! It’s always the crazy expensive things that go on sale that I don’t need like a self cleaning litter box that gets discounted to $450 👎Yeah you get prime video, but they have a horrible selection and I have to watch ads… on a streaming service I pay for and also don’t use. I want the 2 day shipping and actual good deals that they claim that they have! I pay for the deals. WHERE ARE THE DEALS!?
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This company could do better
I ordered a 3 pack of screen savers for my iPhone but when the Package showed up at my gate empty,I realized the driver had to get out of their truck to drop both mine and my gf’s packages and couldn’t tell that it was empty? I messaged customer service about receiving an empty package,offered to send them a picture of the broken package. They told me there was “ no need, they believed their customers” then told me I’d have to “send back the item”. I guess I wasn’t in the mood to repeat the situation so I told them “never mind I’ll just buy another one, it literally cost $4. This time I’ll order off eBay. Also pay attention when you order shoes. I thought I was ordering a pair of orange Pumas but when I changed the size apparently they totally changed the shoe. I didn’t notice it until I received the cheapest pair of Chinese garbage shoes that didn’t look anything like what I thought I ordered. They gave me 30 days to return them but unfortunately I live on a island in Washington and there isn’t any convenient places to return them, I assume that’s the scam baca use I don’t think anyone would buy the shoes they sent intentionally..
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