Used to love this app but recent updates aren’t helping
I used to love this app from 5 stars to 3 this week -things were easy to find so I could travel and watch shows live, watch recoded shows, watch on demand, update/schedule recordings and delete shows I had watched. Now the delete recordings feature has suddenly stopped working, my recordings are full (with a bunch of shows I’ll never watch) and new shows I love are not recording. BIG bummer. Hope they fix this soon - there are complaints on the forum, so I am not the only one with the problem, but the “fix” Att directs you to is directions on how to delete - that don’t work. Hope they fix the bug soon!
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App Not Working
Tried everything. AT&T from “India” technical support has no clue. When you can understand them, they read off their scripted response and really offer no help. I have had Uverse for several years and it is ALWAYS an issue. AT&T has some of the worst services and terrible technical support. The amount of money that customers pay, you would think AT&T could provide a service that consistently works. It is like a Mounds Bar. “Sometimes it acts like a Nut and sometimes it does not”. The few times it does work, it is nice but do not get to experience that too often. AT&T makes promises to get your business, then after you are a customer, it’s like they just don’t care or have knowledgeable technicians to resolve the problems. Google it, I am certainly not the only one with this issue. You would think AT&T makes enough profits to handle their business.
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Direct TV come first
Failed since the purchase of Direct TV. I’m still having issues with U-verse. They are trying their best to fade it out but there are people out there that bought into this lousy system years ago and grew to like it.
After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!!
This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber.
Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on.
Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future.
After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!!
This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber.
Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on.
Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future.
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Absolutely the Worst Company Ever !!!!
Get Ready At&t cause this will be Posted everywhere... This company just recently tried to SCAM me so BEWARE ! Due to none payment they Cut me off , so I said I got to pay Rent anyway “ Just don’t charge me for services I don’t use” So She said “ Thats how we do it” It was off for a month, I reconnected to what I thought was the bill OWED.. Then i found they kept cutting off my cable within 2 weeks “TWICE”. & kept DOUBLE BILLING ME , they tune changed “Oh our policies and Procedures are when your U-verse is cut off due to none payment you are still entitled to pay the bill” Thats the Stupidest thing I’ve ever heard, that they don’t even have a Rebuttal “Thats just policy”. Now since your hands are tied kiss my BEHIND , I’ll take my money to somewhere who Value there long time customers & only charge For The Services Rendered. Save yourself the Headache, they gone try to screw you over 1st with the DOUBLE bills then you know what’s coming.. SCREW YOU ATT..
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Happy customer
As a person that’s limited in activities they’re able to do for health reasons the tv and internet is my main path to the outside world. I’ve had all other tv providers and U-verse and the U-verse app are great. I can watch my recorded shows while I wait at my Drs office instead of reading the provided 10 year old magazines if I’ve forgotten my book. So I can always take or recorrd my shows if I forget. All in all so far as a customer of just a month so far I couldn’t be more happier. The only two drawbacks that I see are lack of on demand that stinks and the price. I can live with those the price isn’t so high that I would not have gotten it or make me unhappy with it and the in demand i can live with because you can download the apps for whatever channel you watch and because of your U-verse subscription you will be able to watch they’re online content which is what’s on demand anyway. So all in all I think that U-verse is a great tv choice all the way around.
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Remote control function won’t work
I just spent over an hour on the phone with AT&T tech support trying to get the remote control function of this app to connect to my U-Verse receivers. Or to just connect to one - I have 5. I keep getting an error message that says, “U-verse wireless gateway not found,” despite that my phone is clearly connected to my U-verse gateway. Every other function of the app works fine but not the remote, which I was hoping to use to eliminate the extra U-verse remote controls I have lying all over the house. If you’re in app development for AT&T, please investigate this and address it in your next release of this app.
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Must be Vigilant with U-verse
The cable and TV service, when operating as contracted, is very good. However, staying operational has been a small battle for me. In the first four months using U-verse, the modem has been replaced twice. Whenever repair service is performed it is necessary to then check the AT&T billing. If you are on a PROMO contract, AT&T could cancel the PROMO rate and replace it with the standard rate explaining that the repair service appears as a ‘New’ installation in their system. This is curious as all documentation and communication leading to the repair service state that client lost both TV and WiFi service and is requesting a repair of the U-verse service. In conclusion, U-verse service is good. The AT&T contract administration is a bit questionable/dicey during the first four months. Can they redeem themselves in the future? Only time will tell.
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Good, but...
I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits.
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Why is your app so bad?
I have a membership to four different streaming services. Three of those apps never give me trouble.
Why is your app so bad?
1) Don't even bother with the 'favorites' star. The moment you log out and back on and try to use the favorites link to easily watch your shows, it doesn't work.
2) Don't be a busy person because if you are in the middle of a program and have to pause for too long your show will not continue playing. You will have to completely exit out and reopen the app.
3) I keep getting 'licensing rights' errors when clicking on shows that show in your top menu. If I try to close the app and go back in too many times, I then get a message that I have opened too many sessions.
4) Keep getting errors stating I don't have access to certain channels when I do in fact pay for said access. I have to close and reopen app several times in order to fix.
5) Experiencing a sorely un-missed lag time pixellation that I thought was a thing of the 2000's, not this decade.
As I said before, I also have three other streaming apps on my same tablet. I do not have any of these same issues with those other apps. Hire some free college interns to help your IT department figure out how to iron out these kinks.
Why is your app so bad?
1) Don't even bother with the 'favorites' star. The moment you log out and back on and try to use the favorites link to easily watch your shows, it doesn't work.
2) Don't be a busy person because if you are in the middle of a program and have to pause for too long your show will not continue playing. You will have to completely exit out and reopen the app.
3) I keep getting 'licensing rights' errors when clicking on shows that show in your top menu. If I try to close the app and go back in too many times, I then get a message that I have opened too many sessions.
4) Keep getting errors stating I don't have access to certain channels when I do in fact pay for said access. I have to close and reopen app several times in order to fix.
5) Experiencing a sorely un-missed lag time pixellation that I thought was a thing of the 2000's, not this decade.
As I said before, I also have three other streaming apps on my same tablet. I do not have any of these same issues with those other apps. Hire some free college interns to help your IT department figure out how to iron out these kinks.
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Not2 Shabby. Shabby,......,... just not 2 Shabby.
I have been reading some negative reviews & don't understand why. The way I used the app. is 2 program what I want to watch then watch it at my leisure. Works well & I
haven't had any problems. Read the paper in the morning, program what I think I would like 2 C, C it when I have time, then delete it when finished. Works well, without problems.
Sounds like my original review, it’s exactly what I would have said again. If anyone reads these reviews & doesn’t enjoy this app, your not watching much TV. Also, if you’re reading a paper or seeing a show on a passing TV while your away, stop & open the app, set it 2 record, watch it when U want when U get home again.
It’s really that simple.
haven't had any problems. Read the paper in the morning, program what I think I would like 2 C, C it when I have time, then delete it when finished. Works well, without problems.
Sounds like my original review, it’s exactly what I would have said again. If anyone reads these reviews & doesn’t enjoy this app, your not watching much TV. Also, if you’re reading a paper or seeing a show on a passing TV while your away, stop & open the app, set it 2 record, watch it when U want when U get home again.
It’s really that simple.
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