RE: Outstanding customer service
We have been with ATT for years. We continue to stay because of your outstanding customer service. Once again this evening, after being without TV for 24 hours on a few of our receivers, Terrell, did an excellent job at troubleshooting and helping me get back up and running. Not only was he knowledgeable on the technical aspect, but he had an excellent customer presence. From beginning to end he was professional and caring. ATT, you should be honored to have such wonderful people on your team.
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Even AT&T Tech agreed this APP does NOT WORK!
I have an iPhone X, so quite capable of handling any app - EXCEPT for the LOUSY, FAKE APP that AT&T touts as being so great. Really? How can an app be great when it won’t even log in to account without “ERROR” caused by app and the MOST ANNOYING message to “try again later”!! I’m so frustrated with this. I just switched from Comcast where I had a streaming app that worked flawlessly! I’m happy to save money getting rid of highway robbery Xfinity, but it appears that “trading down” comes with problems that the provider apparently could care less to fix. What’s even worse? An AT&T tech doing install LAUGHED when I asked about app, stating it never works for him either, and hears the same from 100’s of customers.
Here’s my question AT&T, if you can’t make the U-verse app ACTUALLY WORK...why have the darn thing? I’m deleting it AGAIN. I hoped reloading would help, but NOPE, same annoying frustration.
I’ve read all the reviews that are like mine and find it hard to understand how this many complaints would be left without the company actually CORRECTING the APP so it WILL WORK!!
ONE year contract and then switch again if still no improvement. Tired of these overly high priced cable/internet...packages that makes you pay for crap you don’t want and what you do want, doesn’t work!
Here’s my question AT&T, if you can’t make the U-verse app ACTUALLY WORK...why have the darn thing? I’m deleting it AGAIN. I hoped reloading would help, but NOPE, same annoying frustration.
I’ve read all the reviews that are like mine and find it hard to understand how this many complaints would be left without the company actually CORRECTING the APP so it WILL WORK!!
ONE year contract and then switch again if still no improvement. Tired of these overly high priced cable/internet...packages that makes you pay for crap you don’t want and what you do want, doesn’t work!
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ATT U-VERSE APP receives a GOLD STAR!
This APP is so convenient & such a plus to be able to have access to. Definitely worth paying your cable bill to be able to enjoy your cable options inside & outside your home. I just recently moved to a new city, currently I do not have a tv in my room but I am able to still access my favorite tv shows & entertainment through my phone. I give this app a 5 star rating just for the convenience of having it. Great way to stay updated & also, pass time through out your day. I was unable to watch one of my favorite shows on tv the other day, could not find the channel or the show on my tv on demand, pulled my phone put & was able to watch the premiere of my show on it. Thanks AT&T, makes you so grateful for the growth in technology.
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Guide limits
You used to be able to see as far into the future with guide on the app as you could on TV but now barely 6 days out. The only thing more aggravating than this idiotic artificial limitation is trying to tell someone at AT&T about it. Handed off to three people (first two in sales) before anyone even understood what I was trying to tell them and then he promised to tell his supervisor about it.
Frequently it will refuse to schedule a program for recording for no apparent reason; even though the on screen guide allows it without a problem.
This app could and should be great and convenient but it is apparently the ignored “step child” of their service. I should take off another star for the constant pop ups soliciting a positive review of the app.
Frequently it will refuse to schedule a program for recording for no apparent reason; even though the on screen guide allows it without a problem.
This app could and should be great and convenient but it is apparently the ignored “step child” of their service. I should take off another star for the constant pop ups soliciting a positive review of the app.
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Better quality needed
When watching Sports, the feed pixelates and skips so you miss a lot of action. When viewing through other apps, it’s perfect. It’s very frustrating and forces me not to use this feature when it comes to sports. I would complain about not being able to stream sports on CBS, ABC, Fox, or others, but, if it works like the NBC sports stations, they wouldn’t work anyway.
I love the concept and when it was introduced, none of these issues were there. Definitely a value add IF it was like it was at inception.
I love the concept and when it was introduced, none of these issues were there. Definitely a value add IF it was like it was at inception.
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Worthless app! Waste of time!
Don’t waste your time downloading this app, even if you do have iPhone. Doesn’t matter. Only thing that you can do with this is sign into your account and schedule a recording. Live tv offered one option which was some boring news commentary. You would think that you could access your recordings to watch since they have a tv remote in the app. But no, it does nothing! No access to On Demand or your recordings! AT&T needs to get their act together and make their content available to their customers like Directv’s app. For a company so big you’d think they could create a decent app with all that technology. No wonder people are going to Spectrum and other companies. They’re taking a lot of money from us but what exactly are they doing with it? This doesn’t rate 1 star but I had to choose
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WiFi vs. Cellular conflict
I have a U-verse package that includes internet & phone. I have unlimited cell service with AT&T also. I would like to know why I can only access my recorded shows on my iPad if I am on WiFi. I have an unlimited cellular plan that my I-Pad is connected to that I can’t use for my recorded shows. I can watch live tv, but not recorded shows. My cellular service has more range than WiFi. I’m not always where I can get to WiFi. I’ve noticed some apps are so insistent on there apps having WiFi access instead of cellular. It almost seems as if they have something against cellular. This app should be able to work with WiFi & cellular when it comes to recorded programs. And in case the thought comes to mind, the On Demand feature doesn’t access every show. I want to be able to access my recorded shows using my cellular connection when I am away from home.
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It’s the small things...
I love the concept of the “on the go” app to go along with my subscription. Just a few small things would make this a five star app. First, the receiver remote function is great but unreliable. Every time my phone or iPad goes to sleep it loses contact with the receiver and takes about 30 sec. to establish contact once I wake the device up. It would be great if they put a “no sleep” capability when the remote is being used. My Food Network app does this so I don’t have to unlock the device with dirty hands. I would think this can be done on this app as well. Second, local channels cannot be streamed. I use it while local so what’s the difference between using an iPad or a tv (except one doesn’t travel well to soccer games and swim meets).
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“Notify me of new episodes”
1 star because you added a feature that has only worked for me on 1 show. The “notify me of new episodes” button has only worked for me on 1 show. It does NOT work on 10 other shows I like.
I’ve made mention of this before in a review. Does anyone read these reviews and attempt even attempt to correct the issues that we the people, spend our time writing up? When an update comes around, why not make mention of what exactly you fixed or improved, rather than just writing “big fixes”?
I’ve made mention of this before in a review. Does anyone read these reviews and attempt even attempt to correct the issues that we the people, spend our time writing up? When an update comes around, why not make mention of what exactly you fixed or improved, rather than just writing “big fixes”?
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Awful App
Having issues watching live TV & On Demand movies. Keeps freezing; running slow; in the middle of watching a movie, it will stop with a message that says “temporarily unavailable”. This is not only frustrating, but very disappointing. I’m paying for a service with an app that hardly ever works. I have only had this service for a little over a month & now seriously considering cancelling it. This App is pretty much hit or miss. Good thing I still have Netflix...no issue there or with the Spectrum App I used to have. To whomever is responsible for this App, can you please advocate for more money & resources to fix these issues? I read that Uverse is pretty much going under due the popularity of DirectTV, but, for those of us who tried to get it, but did not have a “direct line of site” this was the only alternative. Again, very disappointed.
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