Your company struggles
Your Net-a-porter app times out and kicks me up after 15 minutes of usage. Payment times out and screen freezes any time you have promos and increased traffic. The pricing often is higher by 20% when shipped to Qatar than shopping tax fees in Europe. Yet, the import tax in Qatar is only 5%.
In addition, yoox, your outlet company is a fraud. Better close it. You keep on adding old inventory at exaggerated prices. Your catalogue staff is terrible with no attention to description details and clear photos of item sides and back. Your management plays with prices changing it several times throughout the year. An item may cost 2005 more or less when re-listed. Stock is so old and often damaged, dirty, and often wrong size or items are sent. Last time I ordered nearly 2,000 Euro to Qatar through Rami Shinnawie account of my husband and without any notice, I could no longer return these old damaged and not fitting properly items at your expense. The shipping back to Italy of that big box was 400 Euro, so I decided to give the items away and NEVER shop with Yoox again ( I shopped with Yoox for 20 years first from USA and then when I moved to Qatar)
In addition, yoox, your outlet company is a fraud. Better close it. You keep on adding old inventory at exaggerated prices. Your catalogue staff is terrible with no attention to description details and clear photos of item sides and back. Your management plays with prices changing it several times throughout the year. An item may cost 2005 more or less when re-listed. Stock is so old and often damaged, dirty, and often wrong size or items are sent. Last time I ordered nearly 2,000 Euro to Qatar through Rami Shinnawie account of my husband and without any notice, I could no longer return these old damaged and not fitting properly items at your expense. The shipping back to Italy of that big box was 400 Euro, so I decided to give the items away and NEVER shop with Yoox again ( I shopped with Yoox for 20 years first from USA and then when I moved to Qatar)
Show less
Beautiful app, crashes so much
Love the app for most of my shopping, but browsing is such a pain because after a bit of scrolling, the app crashes and I have to relaunch it. Happens over and over until I have to give up. Other than that, pictures, searches, and the ability to go back to where you were looking easily, without scrolling back to find it, is really nice.
Show less
Luv this app and the hip, classy apparel I can have at my fingertips within a “half-minute.”
Luv the easy access to high fashion ready-to-wear and major market labels, beautifully curated, from such a fluid, user-friendly e-tailer; all while sitting around at home in my undies at 11pm. Only complaint is — have some sales and discounts for good customers. See Shopbop — when they offer their “a few times a year” 30% off, I usually empty my “wish list” into the cart and have a party.
Show less
Shuts off unexpectedly while browsing
I love the layout and feel of the app and I only have 1 complaint- the app shuts off while I'm browsing products unexpectedly. I'm not sure how widely or frequently this issue is felt by other users, but it is a big disruption for me. This shut down is a relatively new issue I've faced and this happens every single time I'm on the app. Please fix this. Otherwise, this is a wonderful app.
Show less
I had to check out as a guest
I did a password reset and have yet to receive a password reset email. Did this 3 times. Finally just checked out as a guest. But, They had the style of sandal with the height that Saks didn’t have. And, overall I just love this site. The password reset just needs to act faster if that’s the problem.
Show less
Best fashion app
I’m so loyal to Net-A-Porter. They have the best selection, great sales and the shipping and customer service is great. In terms on shopping on the app. This is the best fashion retailer app. It’s easy to scroll or targeted shop.
App Review
Overall slow to process. Glitch with the shopping bag vs wish list, it doesn’t display the images of the c items in the shopping bag.
Why I love Net a Porter
I enjoy looking at the clothes (most of which are way beyond my budget!) for the style and beauty. I have treated myself to several items over the years and have found them to be timeless. I enjoy the articles, which contain up-to-date style tips and news.
Amazing service
Thank you net a porter
You are pleasure to deal with and will always recommend you to others
Love your products ❤️
You are pleasure to deal with and will always recommend you to others
Love your products ❤️
Great service
I always get great service when I order from New a Porter. Their website is VERY easy to navigate and returns/exchanges are seemless . I have had to reach out to customer service a couple times and they were always very professional and meet my needs. Net a Porter is definitely my go to website for ordering premium/designer items.
Show less
