Google Voice User Reviews

Reviews Summary

Top reviews

Save money with Google Voice

I am an American residing in Costa Rica. For some time I’ve maintained my US mobile number with an AT&T prepaid account, which includes wi-fi calling, to handle US business, which was dependent on wi-fi availability, and to have service while traveling to the States. I also have a Costa Rica number which requires a physical SIM card. I recently purchased an iPhone 13 (iPhone 14 doesn’t have a physical SIM card slot) and the world of eSIM was opened to me! After doing a bit of research I found that if I ported my number from AT&T to Google Voice for only $20 (there’s no monthly fee for Google Voice) and install an eSIM from Airalo I no would no longer have a monthly fee. All I have to do is top off my installed eSIM prior to traveling to the US. An extra added bonus is that while I’m in Costa Rica my US number is no longer dependent on wi-fi because of my Google Voice App which works using my Costa Rica SIM data! This change is a win win! I no longer have a monthly fee, I can use my US number anytime I want and the service is fantastic! As inexpensive as the Airalo data is, with Google Voice being free, I am pretty sure that if I returned permanently to the US I would likely continue using an Airalo eSIM and Google Voice.
Show less

Why have the app if it wont work in canada

I dont get it

Best App

Best app but I don’t get to use this number for WhatsApp
And I can’t transfer my account to another Gmail

Doesn’t work in the Uk

I know Google very well. Been with Google over a year and there is a different app that support calls in the UK. But for some reason, this stupid app says ‘Google Voice is not supported in your county yet’
So now i have this idiotic app sitting in my iPad. Google, if you do NOT fix this in the future, you might as well get rid of this app in the UK App Store and i’ll deactivate my account with Google!
Show less

Response from developer

Hi there.Thanks for reaching out. We're working on ways to improve the product further. At this time, Voice availability may depend on your location and Google account type. You may refer to this Help article: https://goo.gle/3brSCb3. Feel free to give out suggestions in the Google Voice app > Menu > Help & feedback > Send feedback. Appreciate it!

Can anyone explain why Google puts its name to this garbage?

The list of issues this app will - on average - bring to your life is very long and uniquely stressful.

It’s an absolute mystery why Google don’t fix it discontinue it?

New app says I don't have a phone number

I used Google voice daily on my old iPhone. One day, the Google voice app shut down and would never open again because it needed an update, but it couldn't update because it wasn't compatible with my iOS. I couldn't update my iOS because the newer iOS didn't support my 3 year-old iPhone. So I had to get a new iPhone in order to continue using Google voice, even though my old iPhone was working just fine in every other way. I downloaded and logged into the Google voice app on my new iPhone. I am definitely logged in to the correct Google voice account, but it says I don't have a phone number. I clearly do, because if my old and new phones are next to each other, Google voice calls ring to my new phone. I have no way to make outgoing calls, see missed calls, access voicemail, or send and receive text messages. Google voice does not have any way to contact customer service. Google, if you see this, how can I get the Google voice app on my new phone to recognize that I already have a Google voice number? I know Google voice is a free service, but this is a big enough issue that I require some customer service, please.
Show less

Response from developer

Hi there. Because phone numbers are a limited resource, it is Google Voice's policy to reclaim unused numbers, so they can be made available to new users. To reclaim your Google Voice number, please visit this link: https://goo.gle/35tfKE2. Also, check out this guide for troubleshooting phone calls https://goo.gle/3b48DUA. Hope this helps!

Awful

Doesn’t forward calls properly, shows notifications but nothing in calls or voicemails, etc and no assistant support to help despite paying for service.

Response from developer

Hi there. Make sure you've updated the Google Voice application to it’s newest version and try restarting your iPhone / iPad. If the problem persists, you can uninstall and reinstall the application again. Regards.

Use different # to verify… Really?

Waste of time actually it’s very similar to the issue of getting signed out of your Gmail account because you lost your phone number and they have no way of verifying you yet. This is the same company that is literally the search engine for the entire world and has information on everyone.

Very annoying please try verifying with a different number. Do I look like I have seven different phone numbers? What is that? Obviously, I have access to the number that your old number is attached to. It seriously a bigger problem than just Google voice because I still have no access to my Google account in my Gmail account and I have lost so many accounts because I can’t verify myself. Just to have a hole in your email and a whole new number and I try to use the service and I can’t because my number is attached to an old Google account and I wouldn’t be surprised if that person that signed out of there and all the account and can’t access it.

So I would recommend that you save yourself a headache because you might have a number that is already affiliated with an account. Which is stupid because they should all be in the same thing isn’t that the whole thing with Google Docs etc. so it just doesn’t make any sense because I already have a phone number affiliated to my Lincoln. He said that I want my calls to be forwarded to my number anyway it’s just dumb.
Show less

Can’t answer calls

I’ve followed all the forums and tried everything (connected to my mobile, etc..) but every time I answer an incoming call it cuts off 👎🏼

Response from developer

Hi there. Check out this guide for troubleshooting phone calls https://goo.gle/3b48DUA. You can also visit our Community Forum for any additional assistance: https://goo.gle/34DGfqR. Hope this helps!

When you don’t want to give your real number.

So I got this APP years ago when I was selling a few items on Craigslist. A great comfort when you don’t want just anyone getting your home/cell number.
Most of the time the APP/ service works great. Yes, its sometimes hard for the transcriptions to be accurate, just like any type of voice recognition. But it does a good job notifying you if you have a call voicemail and such.

I have no problem “verifying” my forwarding number, but I have to wonder. Just got a new iPhone, and you know Apple, once you buy their products, little support or concern to the customer after that. Especially when it comes to 3rd party APPS. Anyway, I had to set up the APP again AND verify my number. A week or 2 later google wants me to reverify? Maybe an automated thing or bug with APP. Anyway, still works good.
Show less

Alternatives to Google Voice