Leave a Review Grindr
Bad app, even worse customer service.
I was recently banned without being given a reason when I contacted customer support. Not only was my profile banned but both devices I used to login were both banned in their system as well, so I can’t create a new profile even if I wanted to. I know for a fact I didn’t do anything that warranted a device ban. I’ve seen a lot of other trans people mention being banned for no reason other than for being trans and it really sickens me to think that a business like grindr, which is supposed to be inclusive to the LGBTQ community is being prejudiced against some of their customers. Who are these employees that are banning these profiles? Also, I contacted customer support multiple times and didn’t even get a response until a month and a half later. At least they apologized for that part. There seems to be no accountability or answers for unwarranted bans from their employees. I will be contacting the Better Business bureau.Show lessStripped0131
Dangerous
I’ve had someone use my photos for about a year and each time I reported them and reached out to support the profile would take days to be taken down. That profile also unknowingly harassed some of my direct reports from work which made for a very awkward conversation - something I never thought I’d have to deal with as a manager. Additionally, they actually offer zero support in terms of preventing this type of behavior. I ended up hopping off the app hoping they’d get bored but they persisted.
There is no verified status (tinder has), and no internal system that tracks similar photos being uploaded by other users. It’s actually quite funny that when you post a photo you have a period of waiting where it needs to be approved. Why aren’t people caught at this stage for using someone else’s photos? At a bare minimum if you’re charging that much for ultimate - you need to include some safety features. Ideally, incorporate safety for all users.
App works as intended, but is extremely unsafe to use. There is nothing stopping someone from creating a fake profile using your photos and ruining your reputation.Show lessBluefaux
Don't Pay for a buggy app
I've never paid for a dating app before. A couple months ago, I decided to give a few a try. While most of them have been great, paid grindr is actually worse than the free version. You consistently have to force close the app for some of the extra features to work (the recently viewed tab for instance). The paid version has a message search feature. This has never, ever worked. In fact, it's crashed the app every time I've ever tried to use it. I don't bother anymore. I recently opened the app and found that the interface had reverted to the free version, as if I had cancelled my subscription (I hadn't). This is the second time this has happened.
The worst part? I've opened tickets about most of these issues. They've never fixed any of them after multiple app updates. They just tell you to force close the app, or delete and re-download it. Anyway, I'll be cancelling my subscription soon, and I wouldn't recommend the paid version to others. You're just paying for a buggy app where the free version is much more stable.Show lessLazarus Riley
Can’t get into account
3 days now I have restarted my phone and iPad I have downloaded again same window enter number then I get to many attempts. Customer service reported and they are now not even responding. I cannot enter email address for account it’s the same window when reinstall it every time. I don’t have another number to enter. I can’t get the app to do anything other than enter your number. I have done everything that’s on the web to fix this I have reported is over and over. Customer service doesn’t read the issues I’m having they want me to do things that I can’t do because it’s the Sam screen over and over. What is the fix what do we do about this. I have requested a phone number to talk to a live person and can not get one. I have done everything again now 3 daysShow lessfts1966
Bad verification cannot get account back
I signed up for Grindr under the unlimited membership and mistyped my email address. Since Grindr does phone verification and also does not send a welcome email, instead of verifying email address and then phone, I was never aware of my mistake. Now I am locked out of my account and I have sent them my photo I’d and my profile pictures and they are not able to restore my account to me after 3 support tickets. I will be talking to the attorney general. I sent in my pictures and my drivers license and they say I can’t have my account unless I know the email address. Why can’t you use the phone that I verified it with. If you can’t give me my account with my own pictures then what hope is there. I called the company and left a detailed message. The system is flawed for sure. It needs to verify your email and your phone instead of just phone. If you sign up make sure you type in and screenshot it what email address you used otherwise if you lose it you are likely screwed.Show lessMattyHart
Security risk caused ban
This apps support and security are abysmal. My profile was hacked by their lack of security allowing someone to reset my password. Support simply banned me after I was hacked and was no help in me recovering profile and they didn’t even believe that I was hacked until weeks of emails. They just said I know it was you. I lost that account snd had to make a new one but they did not delete the hacked profile. This app is full of scam artists snd drug dealers they do nothing about. The scams are run by the support staff themselves. That’s how they never get banned. My new account was banned for absolutely nothing. I’ve sent three emails which they’ve ignored and filled out the form in support to have ban lifted but all they did was resend a link for me to fill out the same form. So obviously support is just AI software and not a real human. I read online that Grindr net profit from New York City alone is enough to keep the company afloat so obviously why should they care about quality control and keeping customers happy.Show lessheyllewllew
Grindr is grinding itself away
Grindr go ahead and chew your own leg off. You are eating away at your product and customer base and goodwill. You should never have sold out, that’s when you went downhill. Foremost the price. Y’all lost your minds when you thought people would pay your original price for “unlimited”. You squandered those of us who had been paying for “Xtra” on that. I’d go with $99/year but even that is grossly pushing it and forget that $150+ mess you keep angling for. Connection has been better lately but messages are still hit & miss coming through at times. Like how long now have we had instant messaging? Other apps seem to have conquered it a decade ago but you’re still working on it. Also the catfish and the bots on there are out of control but you won’t let people verify themselves and reflect that confirmation in their profiles. Identity and data theft is rampant. The negatives are outweighing the positives lately and you seem perfectly fine with that. Just keep grinding away at yourself.Show lessRolltideguy77
