An app for my banking needs for NBAZ that’s user friendly but prone to problems
The cons: This app has given me a variety of problems. From loading issues to login issues, etc. this app can be frustrating. There’s also times where the summary of my accounts doesn’t come up and where things fail to load completely. Between three financial apps I have, this one has given me the most problems.
Some insight: Although I do live in Mexico I live about an hour from the U.S. Mexican border. I have Wi-Fi. I also have a cell phone plan from a well known phone company that includes sufficient data coverage and size for Canada, the U.S. and Mexico. Also, I have an American phone.
One last note: I have been able to pretty much tell when I can use my phone to check my finances. I check offline when I have a nearly to complete cell phone signal. I check online when my Wi-Fi is working.
Response from developer
Thank you for your review! Customers providing feedback is one of the best ways to help us make improvements. We would like to understand more about your experience and address any concerns, if you could please reach out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT.
No Zeros Now?? Numbers instead of Debit names ???
Also the series of numbers and letters at the BEGINNING of each transaction is NOT helpful at all!!! (from the customers view in your app OR on my statements) it’s way easier if we can see the NAME Of the business or transaction!!!
Please fix these things!!!
Thx
Response from developer
We apologize for the inconvenience. We will be correcting how transactions are displayed in a future enhancement. If you are experiencing an issue with auto-pay, please reach out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT so we can better understand and troubleshoot with you. Thank you!
Pending Transactions
However, I do have one disappointment: I would like to see pending transactions. It’s frustrating to see an available balance far lower than the actual balance and not be able to see why.
Other than that, the app is great.
Response from developer
Thank you for your feedback! If you are unable to see pending transactions, please reach out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT so we can better understand your experience and troubleshoot with you.
They need to hire a teenager to write a new app
It doesn’t allow you to do anything with your account. No mobile deposit. Very user NOT friendly.
I’m sorry I didn’t go with another bank for business checking. The whole bank is pretty cheesy and things take 10 times longer than working with Chase.
Response from developer
We're sorry to hear you are unhappy with our app. We would like to understand more about your experience and address your concerns, if you could please reach out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT. Thank you!
