ActivoBank User Reviews

Banco ActivoBank (Portugal), SA

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Fails at the first hurdle!

Fist question is which language to use. Portuguese or English. Select either one and it confirms that the selection has been made yet to commence as a new customer everything is in Portuguese!
So, the language setting is useless. Maybe it gets better but somehow I doubt it!

@213£fryds

4 years ago

Response from developer

Hi. In order to help you please send us the description of the problem and your details (NIF and mobile number) to mobile@activobank.pt. See you soon. ActivoBank

Great app, shame about the popups

Why do I get a popup about 'Bunda na fofinha' doing some live session if I've got ALL notifications disabled in the app?
Respect your own settings before nagging customers please...

FMadruga

4 years ago

Response from developer

Hi. We ask you to send us a description of the problem and your personal details (NIF and mobile number) to mobile@activobank.pt. See you soon. ActivoBank

For banking bad.

App regularly complains about missing connectivity (not true). So it has to be the backend. Mind this is a banking app, so my trust goes towards 0.
UI glitches: disappearing back-buttons from navigation bar in settings view.
All in all, it looks fancy and interaction is great. But guys, it‘s banking! Robustness comes first!!!! This is not en par with any other app (deutsche, revolut, zkb).

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MarioBewegt

5 years ago

Response from developer

Hi! Thank you for your feedback. If you have a minute to spare, please send us your suggestions to mobile@activobank.pt. See you soon. ActivoBank

Great UI

The major enhancement to the app a few months ago is really good. Lovely interface and generally a pretty responsive app with lots of functionality.

aDrLis_Paris

5 years ago

Response from developer

Hi! Thank you for the positive feedback. See you soon. ActivoBank

Always striving to be better

This has always been one of the best banking apps on my iPhone. I’ve got british, danish, and dutch bank accounts, but Activo’s app tops them all. I very much hope they’ll keep it that way. I’m still trying to get used to the new user interface, but I think I like it already. Love the new design.

manocas

5 years ago

Response from developer

Hi! Thank you for rating us. See you soon. ActivoBank

Stupid login process

The old app would log me in using Face ID every time. The new one opens on a blank blue screen. I have to press login and then it randomly refuses Face ID and requires a PIN. Either use a PIN or use Face ID. Switching randomly just means nobody ever remembers the PIN because they haven’t used it for so long. This is a terrible design pattern and does nothing to improve security.

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ALeebooboo

6 years ago

Response from developer

Hello, thank you for feedback and suggestion. Best, ActivoBank

New design is all looks, no utility

The most recent update tries so redesign the whole app. It destroys something that was really good, simple and straight to the point. It became a copycat of modern fintech look and feel, and now lots of operations require more clicks and scrolls than before.

Classic example why you should never go for complete redesigns.
You should always make UI changes gradually, learning and iterating based on user feedback

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dudup

6 years ago

Response from developer

Olá, Agradecemos o seu feedback. De modo a podermos recolher as suas sugestões e ajudá-lo nas situações de navegação que reportou agradecemos que nos envie o seu contacto para mobile@activobank.pt Obrigado ActivoBank

Como é possível lançarem uma nova versão sem suporte para iPad?

Sim, é possível instalar a app num iPad. Mas enquanto não for possível utilizar a App na horizontal é a mesma coisa que não existir no iPad.

Esta situação ainda é mais grave porque se trata de uma nova versão da App.

podeserantonio

6 years ago

I cant rotate the screen

I have a keyboard with my iPad and iPhone and I cant use this app on the horizontal.

A aplicação so funciona na vertical, como e possível? Um banco totalmente online tem que apoiar as plataformas digitais e depois tem uma falha destas.

António Gomes