Reliable
The App is still very reliable in Canada even though Telus Mobility bought ADT Canada a few years ago. Although it is outdated it still works great for me!
Connection Issues
I was going to give 5 stars but over the past two days, I have had connection issues with the ADT Pulse app connecting to my alarm system. I have contacted ADT more times than I have been able to count in the past two days and tomorrow a tech will do a virtual call once again for the second time in two days to try and resolve this issue. All of the techs via either chat, phone, or in-person have been amazing but are unable to fix the problem. The only way I can get my pulse app to connect is to activate a sensor then the app connects. Until I do that it either says it still connecting or it says it's not connected. The techs can't find out why this is. I need my app to work with my alarm system so my wife doesn't have the headache of manually having to arm and disarm the alarm system. I am letting you know of this issue in the hopes that you may find a fix for it so other people will not have this issue. Me and my wife need to have remote access to our system so this is one less issue she has to deal with in her day-to-day life. As they say,… happy wife happy life… and to have this issue fixed will make my wife and I both very happy. 😊 So… I'm hoping you can look into this and find a solution to this problem. Maybe between you and ADT, a solution can be found. 🤞
Show less
Response from developer
Hello. We are so sorry for the frustrating experiences. Please reach out to us at alwaysthere@adt.com with a copy of these concerns as well as the address and phone number for where the services are located, so we can review further to assist.
No screen rotation. App useless
App is virtually useless to me now. App used to rotate the screen when viewing video or live camera so you can see picture details. It stopped doing that for over a year now. When it first happened, I figured it was just a glitch and mentioned it to support a couple times. I had hoped with each app update it would be fixed, but now it's time to lodge a major complaint here, as I've stopped using the app due to this issue rendering it useless for me.
I access my account on my phone 99.9% of the time. Even when you could rotate and expand the screen, it was still not as good as a huge desktop monitor for details, but you could see good enough detail in full expanded screen mode on your mobile to be useful. The tiny preview window is just that. Preview. You need to expand it to see details. Now you're stuck with tiny preview screen.
You cannot see details on a screen that does not rotate when you rotate your phone. They even removed the little "expand screen" icon which was always on the lower right corner of video and snaps. So this whole downgrade was ON PURPOSE. And it IS a downgrade. They broke it on purpose. And THAT is why I am now posting this complaint here in the hopes they will fix what they destroyed and restore the seamless screen rotation for proper viewing of one's security videos and snaps.
I'd give this app 5 NEGATIVE stars if it was possible at this point.
I access my account on my phone 99.9% of the time. Even when you could rotate and expand the screen, it was still not as good as a huge desktop monitor for details, but you could see good enough detail in full expanded screen mode on your mobile to be useful. The tiny preview window is just that. Preview. You need to expand it to see details. Now you're stuck with tiny preview screen.
You cannot see details on a screen that does not rotate when you rotate your phone. They even removed the little "expand screen" icon which was always on the lower right corner of video and snaps. So this whole downgrade was ON PURPOSE. And it IS a downgrade. They broke it on purpose. And THAT is why I am now posting this complaint here in the hopes they will fix what they destroyed and restore the seamless screen rotation for proper viewing of one's security videos and snaps.
I'd give this app 5 NEGATIVE stars if it was possible at this point.
Show less
Do not buy
We pay 100$ a month and have had nothing but issues. Hours of videos of the wind just blowing in our backyard, call and get told to adjust our recording settings is all they ever say, and we have done it several times just to suffer the same issue .. We won’t have any videos recorded for the rest of the month, due to being at 90%. I got a notification telling me to clear my videos out, I spent hours deleting videos only for the customer service rep tell us it doesn’t work that way, once you meet max limit it will no longer record until the next month. We asked her then why it sent notifications telling us to do that and she responded with “ I’m really not sure” 🙄 a woman in my neighborhood had a man try to get in her front door and was wondering around her house, NONE of her ADT cameras picked him up and she only got proof for cops from her ring cam.. save your money, they lock you in an impossible contract and don’t care about customers satisfaction. Our alarm has also been triggered several times and they don’t even call.
Show less
Doesn’t work anymore
Not sure what you did but this app doesn’t work for the last few days.
so bad
when i open the APP，the network connection was lost
Security system is great. App is not up to snuff
I think with todays ongoing 24hr outage I decided it was time to review the app, while it’s not enough for me switch to an alternative it’s definitely frustrating. House came with ADT installed, but requires a separate router (wasn’t compatible with the Google home router) and required a bunch of little boosters around the house to work properly. Even with all those gadgets, the app is still absurdly slow. Takes forever to buffer the doorbell when someone rings the doorbell. By the time it shows the live video the person is gone. Better yet, the clips rarely show the moment that person rang the door bell. Again, not knocking the security system cuz it works great, but I’ve got 1 GB WiFi with points all around the house, the slow speed of the app is not something I can solve for aside from saying it was installed improperly or the app is just not efficient. I don’t know how it has 4.8 stars, maybe other security system apps are worse by comparison. Today the app has been down all day, with no explanation from the company as to why. Considering I pay $70 a month for this to be working (app inclusive) to protect my family and i, I think it goes without saying this is pretty unacceptable. Not expecting some reimbursement but just venting frustrations at the end of it. Even without the 24h+ ongoing outage the app is subpar at best.
Show less
Response from developer
Hello we do apologize for any frustration this has caused you. We have been advised the APP is up and running. Thank you
ADT Service and this App is Horrible
The last update has made this app function more poorly than before. The cameras has NEVER loaded instantly in the app allowing us to view someone knocking at the door or walking around our property. Now, it lags so long that by the time the camera loads the person has left, or is ringing the doorbell for the 6th time waiting for someone to answer. The camera loads so slowly it only records a little bit and misses initial approach to the house or cuts the video off too quickly. It also disconnects the cameras from the app giving error messages when there is no reason (my high speed wifi that I upgraded per ADT recommendation is working and there are no problems for all other devices/apps, etc.). Now I can’t arm or disarm using the app. This problem has been ongoing for over two weeks. The first issue has been going on since installing the cameras. I spoke with an ADT agent and was told to get instant viewing like my daughter have with her Vivent Alarm system, I would have to upgrade my alarm package to a higher priced package. I CAN’T wait until my contract ends. I’M HEADED TO VIVENT, and I don’t care if it’s more. I’ve seen how they work and they’re way BETTER. Before you say to call, I already did (several times) and issues still persist. Please fix this app!!
Show less
Response from developer
We're terribly sorry about that. Please connect with us directly at 1 800 238 2727 when you have time. We can help. - Mazen
App works great
Great app very intuitive. Lots of useful features and easy to use automation. You can see the amount of time and effort that goes into a high-quality app like this.
🤡🤡🤡
Doesn’t even deserve one star. App is slow and unresponsive and doesn’t always work. Sometimes the app doesn’t allow me to disarm because the app seems to think the system isn’t armed. Sometimes the app doesn’t allow me to arm because the app already thinks the system is armed. It constantly sends me these notifications regarding loss of connection to server and subsequent notifications regarding reconnection to server. I used to think this was because cellular service in my area was bad, but now I think the Pulse app is just broken due to ADT’s incompetence. Why? Because I’ve totally shutdown the system (i.e., unplugged the power and removed the internal battery), but the Pulse app is still sending the same push notifications regarding disconnections and reconnections as if the Pulse app still thinks system is powered up with a bad cellular connection. How can my system be constantly disconnecting and reconnecting to the server if it’s totally powered down?
Show less
