09/27 UPDATE - Completely useless
UPDATE: the update that ADT recently pushed has been like night and day. I have had close to 100% consistency on using the app (either through wifi or cell service). I'm SO extremely grateful they made the adjustment that I'm sure many people desperately needed. I'm giving 4 stars because I still have issues with the actual system, but the app has been great so far!
If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access.
If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access.
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