Leave a Review Citrix Workspace
Cannot use iPad Magic Keyboard
EDIT: Great app! The Magic Keyboard works now!! Updating review as there’s no way to submit bug issues so had to post it here.
One small thing: Not sure how key-holds are processed bc logging in to a windows machine, “alt+tab” to switch between windows doesn’t work as expected as it removes the keyhole of alt in less than a second.
— Old Issue —
The app does not seem to support using iPad’s Magic Keyboard and Trackpad (iPad Air 5th Gen) for the cursor and keyboard use. Moving the cursor / clicking does nothing and I need to use the touch screen for everything which defeats the purpose of having this equipment and app on the iPad.Show lessEpic. 🐍
Signing In is too much!
I am sick and tired of signing into this dang app. Weather I go to another app or let the screen timeout it always requires me to re-enter my password. It gets old. Add a settings option to turn this off or at least stay signed in for much longer periods of time. It use to load back up automatically after I would wake up my iPad but now I have to close the app all together and start it back up from the beginning. TerribleShow lesst.lo7698
Last Month the Keyboard, this Month the Mouse
App is plagued by tons of bugs that at this point make it completely unreliable from an enterprise perspective. Whenever I logon to my Remote Desktop the keyboard works fine but I cannot touch or click anywhere on the screen. Even more confusing is if I have an external monitor connected anything on the external monitor registers clicks… just not anything on the iPad screen. Considering even buying a different system at this point cause it’s beyond frustrating to get an auto-update to a new version that bricks my entire work-remote setup.
Edit: going on two months and still no update to fix the mouse - when’s that coming, Citrix??Show lessgtfan12
Developer Response
We truly apologize for the inconvenience. We are aware of this issue and are working on fixing this soon. An upcoming release will include a fix and we will keep you posted on when it will be made available. Reply: We do have a fix that would potentially address this issue. It's scheduled for a mid November release. Will update once it is available. Edited (14th Nov): Please update to the latest version (22.11.0) of the app available in the store today, it has some fixes for the Mouse and keyboard issues reported. If it addresses your issue, request you to please reconsider your rating for the app.Ok overall
Working remotely, app is a bit slow. Doesn’t show it’s working/loading pages very well leading to multiple clicks and multiple windows opening. When using keyboard for inputs, tends to cover bottom of screen making it hard/impossible to accurately enter data on longer forms. Split keyboard is only a slight relief.Show lessDivemaster Brian
Alt option does not work
This is one of the best programs that work for our off site employees. Except for one option. Some of our employees who have the Apple Mac Pro are unable to use the Alt option with the program. We have gone to Apple about the problem and been informed that the problem is with the program not the computer or laptop. Any assistance would be appreciated.Show lessVanessa Ren
Getting there…
Please give us a way to disable the stupid keyboard bar and the Apple keyboard overlay when a Bluetooth (or wired) keyboard is in use. Also, please find a way to keep it from timing out ~30 seconds after switching focus away from the app. It’s a huge pain to re-enter password + 2FA creeds every time. It would also be awesome if Citrix could use the system-configured mouse tracking speed settings. Also, what’s up with the whole screen moving up an inch every time text is entered with a keyboard? The only way I know how to fix this is to CMD+Tab away and CMD+Tab back to the app.
Using an Apple Magic Mouse feels great on an iPad Pro M1 12.9”, but it feels weird within Citrix. It’s hard to describe. Speaking of that, the natural scrolling setting needs to be read from iOS system settings. I had to toggle it off in iOS and again in Citrix to get it working the way I like it.Show lessLithiumP4
Now worthless on IPad Pro
Recent updates have made Citrix essentially unusable on an IPad Pro with attached keyboard. Screen frequently “scrolls up” I guess to better see the bottom of the screen, but the mouse still works as though the screen never changed, meaning you have to point about an inch above what you want to click to have a chance of clicking on correct button. Also now a large black bar appears across the bottom of the screen with keyboard and other options on it which does an excellent job of covering up a bunch of the screen and when you have a keyboard attached to the iPad is completely useless. Every time you click the icon to make it disappear it comes back a few minutes later. Without an update, has made the IPad Pro unusable on any Citrix based platforms.Show lessjeff79797979
It gets worse and worse after each update! It’s almost unusable!
I bought an iPad/Keyboard earlier this year purposely for logging onto Citrix. First few months of using it was great, no issues, worked flawless for me. But each update makes the app worse! I wish I can downgrade. I am on a on-call rotation and you can imagine my frustration when trying to use this app to fix critical issues while I’m away from home.
Alternatively I purchased Screens VNC on my laptop at home and just remote into it to log into Citrix. That’s a headache itself with resolution issues but way better then using this app!
Citrix Support, stop working backwards and get this working! It’s been at least 2 months since it’s been usable for me.Show lessEhuizar
Was great, now it’s not even good.
I used to be able to use this app just fine on my iPad. Then out of nowhere, it just started acting up on me. I can’t use my magic keyboard unless the onscreen keyboard is toggled. You can imagine how annoying it is to try to work and navigate around your screen with a big digital keyboard in the way. But what really drove this review was that, as of recent, it randomly logs me out multiple times throughout the day. When this happens, it won’t notify me, the only way I know is because the app will start glitching and won’t allow me to click or type anything at all. This obviously is extremely disruptive to my work since I have to log in again every time with a 2-step verification. But as of today, regardless if I’m logged in, the keyboard will not type at all. Keep in mind, my trackpad works just fine, but it doesn’t allow me to actually type. The pop up box for the word suggestions is picking up the letters I enter, but they are not displaying on the virtual desktop. You can see the type tool blinking as it usually does when you’re typing in a Word docs, for example, but no words actually populate. Each time I’ve reached out to Citrix, they tell me they can’t help.Show lesstorylynn13
Recent update has totally messed up this app
I use Workspace daily for my medical practice and over the past 2 weeks the program is horribly annoying to use o an iPad. The floating keyboard self activates (despite attempts to remove that “feature” in the settings). Often when this happens a space is created at the bottom of the field at which point the mouse clicks do not align with location of the mouse on the screen. Also, if try to multitask I lose the ability to type, so I have to bring back the annoying keyboard which engages that other problem and the vicious cycle continues…
Please, for the love of god fix this problem. My patients and I are counting on you.Show lessDr. DAaaVe
