SO Many Issues Just Trying To Sign In
I cannot seem to EVER sign in “cleanly.” By that, I mean by simply entering my email and password. “NOPE, that password is not correct.”
I click on the little eyeball icon to make sure I’ve entered it correctly. I look at the email address I’ve entered. Why, YES, it IS correct— at least it was last time I reset it (last time I opened the app, …. Because…..it always, Always, ALWAYS…. “Is not correct” and had to be reset.
If you try your password (that you KNOW is correct because you wrote it in your little password book along with the date you had to reset it) …. If you try three time, BOOM! Locked out! Gotta wait (sit in the corner) for a while. Or reset it, which you have to do EVERY STINKING TIME you attempt to open it.
And you cannot use any previous password, any letters, numbers or symbols you’ve ever used, and any previous language. I’m exaggerating that part but not by much.
Exasperating is the “cleanest” word I can use for review purposes.
I generally give up.
It is the same whether on the app or the website.
And NO, their software IS the issue. I know what password I used — I am VERY meticulous at writing it down, along with the date I had to change it. This one has a whole page in my password book of passwords/dates crossed out because they were reset.
Ridiculous!
Crappy software? Crappy platform?
I click on the little eyeball icon to make sure I’ve entered it correctly. I look at the email address I’ve entered. Why, YES, it IS correct— at least it was last time I reset it (last time I opened the app, …. Because…..it always, Always, ALWAYS…. “Is not correct” and had to be reset.
If you try your password (that you KNOW is correct because you wrote it in your little password book along with the date you had to reset it) …. If you try three time, BOOM! Locked out! Gotta wait (sit in the corner) for a while. Or reset it, which you have to do EVERY STINKING TIME you attempt to open it.
And you cannot use any previous password, any letters, numbers or symbols you’ve ever used, and any previous language. I’m exaggerating that part but not by much.
Exasperating is the “cleanest” word I can use for review purposes.
I generally give up.
It is the same whether on the app or the website.
And NO, their software IS the issue. I know what password I used — I am VERY meticulous at writing it down, along with the date I had to change it. This one has a whole page in my password book of passwords/dates crossed out because they were reset.
Ridiculous!
Crappy software? Crappy platform?
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Collects your info but doesn’t work
They will take all your info but then the app doesn’t work. Completely useless. Just a bad faith info grab, that’s all. Hotel will tell you it’s app owners’s fault. So who knows who own your passport and credit card info. You have been warned.
Don’t waste your time
So glitchy errors, won’t send you text, won’t read your passport, won’t let you check in
Needs to be redesigned from the ground up
Obnoxious user experience. App does not allow basic features like changing personal contact details or deleting the account. Forces me to either turn up in person at an MGM service point with ID (to change a personal detail, such as correcting a spelling mistake in my name) or fill out some form on their web site (for account deletion).
Assumes everyone lives in the US by enforcing MM/DD date format rather than using what’s configured in iOS system settings.
Will not let me search for a hotel booking that’s under a different name; insists that I use the name on the MGM account. Not only that, but if I had made a reservation using my middle name instead of my first name, the app wouldn’t let me search for my other name. Online checking and digital keys feature completely failed to work because of this absurd limitation.
Keeps asking for lots of personal details for even the simplest of tasks. Why do I need to enter my full postal address and post code just to delete my account, you’ve already authenticated me with my username, password and FaceID, just go ahead and proceed with my request?
Just utterly a poor user experience. Needs to be redesigned to be much more friendly to the user. Avoid until then.
Assumes everyone lives in the US by enforcing MM/DD date format rather than using what’s configured in iOS system settings.
Will not let me search for a hotel booking that’s under a different name; insists that I use the name on the MGM account. Not only that, but if I had made a reservation using my middle name instead of my first name, the app wouldn’t let me search for my other name. Online checking and digital keys feature completely failed to work because of this absurd limitation.
Keeps asking for lots of personal details for even the simplest of tasks. Why do I need to enter my full postal address and post code just to delete my account, you’ve already authenticated me with my username, password and FaceID, just go ahead and proceed with my request?
Just utterly a poor user experience. Needs to be redesigned to be much more friendly to the user. Avoid until then.
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Caesar’s rewards are better
MGM will nickel and dime you to death with their rewards. If you are only going to Vegas it might be alright but if you want to stay at other MGM resorts I’m told I don’t have comps. I’m a pearl rewards member. I’m 2/3 the way to Gold. I even signed up for credit card thinking that might help with room reservations but it doesn’t.
Ceasars always offer me comped rooms no matter if I was just at one of there hotel/casino. You would think that was a good thing for MGM but I was penalized for my trip in April 2023 after talking to one of the rudest hosts I have ever encountered with MGM national harbor in Maryland. The hotel is beautiful but so are all the Ceasars hotels/casinos.
No need to keep using the MGM credit card but incentive to give my credit card business to ceasers. Let’s face it with the above higher than normal APRs they charge you would think they would want you to use so they would benefit from the high APR. Guess business is good for them. Plus for me since Caesar’s opened new Casino much closer to me.
Ceasars always offer me comped rooms no matter if I was just at one of there hotel/casino. You would think that was a good thing for MGM but I was penalized for my trip in April 2023 after talking to one of the rudest hosts I have ever encountered with MGM national harbor in Maryland. The hotel is beautiful but so are all the Ceasars hotels/casinos.
No need to keep using the MGM credit card but incentive to give my credit card business to ceasers. Let’s face it with the above higher than normal APRs they charge you would think they would want you to use so they would benefit from the high APR. Guess business is good for them. Plus for me since Caesar’s opened new Casino much closer to me.
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Living in 2009
This app needs to get its act together. It logs you out every time you use it. The ID me thing is an utter pain. Doesn’t work at the hotel room doors or elevators. Why bother? It did nothing but waste my time.
I’ve spent time at MGM,Ballagio &Aria
I can say from the time I went in the front doors at all the properties they are well run. I send electronic check in and used my MGM Gold card to get extra keys an information by passing the regular check in lines. I was showed which direction to elevators as well as a valet to take my luggage up if I needed one. The room was always cleaned perfectly and I always ask for strip view and if it’s available they give it to me. I called down and ask if I could schedule times at all the restraunt’s and we got that all done quickly. I would recommend reservations in all the main restraunt’s especially steakhouses, Italian and Chinese cuisine. When going to other areas on the strip it’s important to know during special events Uber raises there rates do it’s basically close to taking a cab which in some cases saves you walking time. When weather is nice all the pools are beautiful and spacious. I like Aria a lot since breakfast and coffee are right off the elevators. Ballagio is fantastic and the steakhouse I would highly recommend and try to get good fountain view 7:00-9:00pm. Always a please to stay and again I can’t say anything bad. A lot of concerts at the Park MGM so I would recommend Aria if going to concert. All of these 5 *****.
Brad K
Brad K
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Useless app
Nothing works on this app. Check-in has lots of bugs and continuously pops up error messages. Tried to book show tickets as well and was unable due to errors… Less than stellar experience and makes me not want to come back to Vegas at all.
Too much reliance on technology without human supervision
No one is there monitoring the elevators when the card reader doesn’t work. When your app doesn’t load properly is that a guest cell phone issue or a hotel issue? Regardless, on a second issue when you are a paying customer it’s the hotel issue and you shouldn’t have to take rides up and down the elevator waiting for your app to load to the key and the to ultimately work to attempt to get to your room. Congratulations, you removed 20% of your staff. Likewise you’ve removed 33% of hotel value while increasing costs. You may have made money but your integrity is shot. Karma will come.
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Reset password doesn’t work for a bunch of us
I use this app about a year ago and was happy with it. A large group and I just rebooked at the Mandalay Bay for a conference and no one can reset the password to login to the MGM app. We have tried in chrome on the laptop, an incognito window, via Safari on new and updated iPhones, and other devices. No one is able to click into the text boxes to change your passwords. It’s a shame that MGM continues to have such obviously simple bugs in their app. We had a dozen people today that were trying to pay MGM money to check in early but cannot even access the app to see the reservation.
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