MGM Rewards User Reviews

MGM Rewards

MGM Resorts International

Lifestyle

Travel

Reviews Summary

Positive highlights

🔍

This app hasDetailed information about restaurants, entertainment, and amenities

🔑

This app hasConvenient mobile check-in and digital room keys

🤝

This app hasFriendly and helpful staff at some properties

🏨

This app hasClean and well-maintained rooms at some properties

🏊‍♀️

This app hasEnjoyable pool experiences at some properties

🍽️

This app hasGood food options and dining experiences at some properties

Negative highlights

🔒

This app hasIssues with mobile check-in and digital room keys not working properly

🗺️

This app hasLack of property maps and directions within the app

🤖

This app hasOverly reliance on technology without human supervision

🔍

This app hasMissing important information like comps, events, and drawing entries

🛏️

This app hasOutdated and poorly maintained rooms at some properties

🔊

This app hasThin walls and noise issues at some properties

🧑‍💼

This app hasInconsistent and sometimes rude customer service at some properties

💰

This app hasFeeling of being nickel and dimed by the rewards program

Top reviews

Most RecentHighest RatedLowest Rated

Needs fixed!

This app needs a lot of work. There are some nice features about it such as checking restaurants and entertainment, but it also has a lot of flaws. First I couldn’t do the mobile check in for some reason. Then I was sent an email for mobile check in but it kept timing out. So when I was finally able to complete it I get to the hotel and their kiosk is down and I had to stand in line anyway. Then somehow the mobile check in had upgraded my room to an ADA room?!?! Again lots of issues within the app and the system as a whole. It would also be nice if the app provided property maps so you could find things easier.

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