Jay
Easy to book a room! Virtually impossible to cancel! Can’t even get my reservation up!! Load of rubbish..,
Mobile check in is trash
I was told I could use mobile check on the day before and could get my room number. I needed this a day in advance to schedule hair and makeup with a mobile company... the app offers the option to change the card on file before you check in so I chose to do that and I really wish I hadn’t. I am not able to check in bc I did that and when I called they said there was nothing I could do I would now have to wait until the next night when I arrive. If you can’t use the mobile check in once you change your card then you shouldn’t have that available as an option at all. Really hope this is the only bump I run into with this trip
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Disappointed with the Room
Paid an extra $400 for upgrade as we are celebrating our anniversary but should have checked room before agreeing room has no view and noise from delivery trucks can wake you up early
Have spoken to reception and was offered further upgrade for $130 or move to a lesser room on higher floor but would have to move all our clothes etc but we have only 3 days to stick it out
What’s made it worse was our time at the Westin time Square was great with upgrades and sparkling free of charge
Need to check room in future lesson learned
Have spoken to reception and was offered further upgrade for $130 or move to a lesser room on higher floor but would have to move all our clothes etc but we have only 3 days to stick it out
What’s made it worse was our time at the Westin time Square was great with upgrades and sparkling free of charge
Need to check room in future lesson learned
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Slow
Really slow loading
Not Happy with this app
This app is not worth the download it was absolutely no use. We checked via the app so we didn’t have to stand in the huge line, then followed the app instructions to go to the room all the way through the hotel only to be told we could do that and the only way was to stand in the line at the lobby check in. Thanks
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Mobile check in errors
I attempted to check in and obtain my mobile key about 10 times. Each time it recognized my reservation, located my credit card, then failed on final step with error message that I’m not allowed to check in because the reservation is not associated to my account. Getting help for this error was impossible. Reservation desk says they are not able to assist with the app and transferred me to the front desk. Front desk gave me a new reservation number saying the app doesn’t recognize alpha characters. Same error with the all numerical reservation number. The app is not allowing the convenient mobile check in I expected.
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Love MGM
My husband and I would not consider ourselves as large gamblers, yet we would consider ourselves fun junkies. We enjoy going and doing fun things. We find we so much enjoy going to nice places surrounding ourselves with nice people. We find being gold members give us the access to nice vacations or breaks and we are treated with respect and kindness that we really enjoy. We understand nothing is “free” but we enjoy the perks and exposure to deals that make it extremely attractive. We love the atmosphere at MGM RESORTS and the staff is so friendly and the food and drinks are great and the action and energy is downright fun. Well worth what we spend for the return. Thanks MGM.
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Response from developer
We really appreciate the time you took to write this review. We are so glad you have enjoyed your experiences at MGM Resorts and look forward to seeing you in the future!
Worst check in experience ever at Luxor
MLife app only checked in one of two rooms booked. Elevator card reader would not hold my floor number so took me 30 minutes to finally find an elevator that would hold my room number. Front desk solution was to change my room. How is changing my room going to get my room key to work in the elevator card reader. Walked what seemed like 3 miles from parking garage to front desk, back to front desk for correct keys to 2nd room then the elevator problem. This is the worst experience and way to start my family Christmas trip. Killed any holiday joy I had. Will never stay at this hotel again and am a professional meeting planner so will let everyone else at my company not to book this hotel until they have a guarantee the elevator card readers work correctly.
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A small & packed powerful place!
A great place to have some serious fun! It’s really not small but close. Yet, it offers to all a place to dream big and simply have fun. Tons of slots and there are many to choose from too. Always keep in mind that when you go to the MGM it’s for entertainment and the hope you hit it big! All the get quick rich ideas are great but use common sense in the end.
I say to all, go in dreaming and enjoy the reality of the ‘Here and Now’ because your trip back home will be filled with either laughter and a good time, or maybe a nice fat check from the MGM casino of Springfield, MA.
I say to all, go in dreaming and enjoy the reality of the ‘Here and Now’ because your trip back home will be filled with either laughter and a good time, or maybe a nice fat check from the MGM casino of Springfield, MA.
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Quick and easy! 5/5
Easy
