Check in still doesn’t work
Downloaded this app before COVID because I was going Aria. Couldn’t get online checkin to work then. Deleted the app in frustration. Forgot about that experience until I downloaded again a few days ago to try to online checkin into my room again and fail again. Will not recognize drivers licnese or passport. Still a useless app. Will need to remember next time not to waste my time on this app a third time.
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rubbish !
passport photos are not accepted..can’t use ..they are just data harvesting ..uninstall ..they like having you stand in line …!!!
Doesn’t work
Terrible app. Won’t recognize my passport or drivers license after taking multiple pictures.
Nothing special with some flaws
This app is simple app to check your mgm rewards account and doing in app check in to skip the lines at the counter but that’s about all. Every time I have purchased a late check out option via the app the hotel never seems to actually be notified I have opted for that option and have to confirm with the front desk each time. The mobile check in is good but you cannot reliably use the mobile room key to use elevators and make it up to your room.
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Terrible customer service by management after ER alarm issue Labor Day weekend at 3:30am
There was an emergency alarm went off at 3 AM in the morning we went out to check out of the hotel at 4:30 AM the manager was rude to me as if there was a problem with me asking for a refund due to me being black he was racist treated me poorly, refused to give me a receipt after requesting a refund for my stay die to the ER alarm issue. Ruined our entire trip. I WILL MEVER STAY AT THE LUXOR. I don’t recommend that you stay there after this experience, and Luxor has been my go to hotel for over 16 years, I’m saddened to say I’ll never stay there again due to the alarm issue and the fact that o received such poor service from manage.
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Totally non-integrated experience
1)app sign up did not recognise Non American IDs
2) channels not connected. You book and late checkout time but auto emails tell you to checkout early. Your room key gets cancelled.
3) check out tool does not recognise your booking as it thinks you checked out early.
4) so you are have to queue TWICE for over 20 minutes.
If you enjoy the 1980s hotel experience this app is for you 😡
Very Poor user experience.
2) channels not connected. You book and late checkout time but auto emails tell you to checkout early. Your room key gets cancelled.
3) check out tool does not recognise your booking as it thinks you checked out early.
4) so you are have to queue TWICE for over 20 minutes.
If you enjoy the 1980s hotel experience this app is for you 😡
Very Poor user experience.
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Luxor Hotel
The stay was nice, however a few updates could be done.
First update website photos to current look because they are definitely deceiving. Also, take tint off windows so you can see outside, put a refrigerator in room, microwave, coffee pot since you don’t have complimentary breakfast also a lightweight comforter on bed would not be bad. water does not get hot enough to shower. The iron is so old and out dated it’s unbelievable. I mean come on guys we’re paying lots of money to come here to stay. I know you have the money it’s lots and lots of people coming and going. Enough about Luxor, Vegas is a wonderful place to visit!!
First update website photos to current look because they are definitely deceiving. Also, take tint off windows so you can see outside, put a refrigerator in room, microwave, coffee pot since you don’t have complimentary breakfast also a lightweight comforter on bed would not be bad. water does not get hot enough to shower. The iron is so old and out dated it’s unbelievable. I mean come on guys we’re paying lots of money to come here to stay. I know you have the money it’s lots and lots of people coming and going. Enough about Luxor, Vegas is a wonderful place to visit!!
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Scanning of Identification
It took me 2 hours and three devices before I could get a picture of my ID to work.
Great people!!
So I was trying to link my mlife account to mgm rewards and I tried everything to make it happen and just couldn’t. So I called them and talk to the most sweetest lady in the world and she helped me thought it all in a matter of minutes. Not only did she help me she helped me book my room found me the cheapest date got me free slot play and got me a couple nights comped. I couldn’t believe it I’m not used to help over the phone like that it was simply put “ Excellent” so I’ll se ya in September!!! Make sure there’s a slot machine with my name on it with a big win!!
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Great Casino / Broken Rewards App
I’ve had nothing but good experiences at the MGM casino/resorts as well as the online gaming apps. However I DL’d this app for access a detailed view of rewards as it’s not fully accessible in the BetMGM app.
When clicking on the “Rewards” tab at the bottom of the screen I always get the same error message “We’re Sorry, something went wrong on our end. Refresh and let us try again.” I also get this same error msg when trying to access other areas of the app like “My Info”. I’ve seen other users mention this as well, you’d think this is something that would be taken care of ASAP.
When clicking on the “Rewards” tab at the bottom of the screen I always get the same error message “We’re Sorry, something went wrong on our end. Refresh and let us try again.” I also get this same error msg when trying to access other areas of the app like “My Info”. I’ve seen other users mention this as well, you’d think this is something that would be taken care of ASAP.
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