App is terrible
I can book anything 😝
Feel deceived
I went through my employer which did not give us the early check in option so we called Signature and the young lady was really nice and said that she would charge us the early bird check in and that there was no need to reschedule our flight. So we got into Vegas at 7am(not expecting a check in until 11) but then was told another front desk employee that there was nothing we could except walk around. So we walked around for 4hrs and now being told can’t check in until 3. We have a surprise birthday party that we flew into from Columbus that we will now not be able to attend. Horrible experience. Now we’re staying at a place that feels like they don’t appreciate our business at all. It’s hard for me to write reviews like this because I am in the industry and I know how it is but we could have been treated way better. Thanks for a great start to my 40th birthday.
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So far been here 5 mins and frustrated
The Lobby Assistant was beyond rude with not listening, over talking, talking down to people and then bad mouthed customers who were frustrated to other Lobby Assistants. I paid for early checking, but I didn’t know I had to check my self in, I had to print my own tickets. I am not trying to get the mini bar open to put some cold items in it. Told by house keeping I have to call front desk, now been on hold for 10 mins.
The AP is extremely impersonal. Give off that you do not care for me, my family, etc. only care about money, probably will not stay here again.
So far not impressed.
The AP is extremely impersonal. Give off that you do not care for me, my family, etc. only care about money, probably will not stay here again.
So far not impressed.
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MGM GRAND
VeryDisappointed starting at the VIP service the only thing they had in there was coffee no refreshments, the service desk employees not too crazy to work. We had dinner at the Tap restaurant two nights, the first night we had Chris our waiter that was amazing and the food was great the second day the food was lousy and the servers were not even trained did not know what they were doing. Our bedroom had a beautiful view of the mountains that we could not enjoy because of this screen on the window that was all patched up and taped it makes you dizzy when you look outside just very disappointing I definitely will not be coming back to MGM I will have to try the other resorts.
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App buggy
Try to mobile checkin and won’t recognize confirmation number. When I try to do it using the alternative, it won’t allow you to use the “resort” drop down which is mandatory to go to next step. Now waiting in huge line.
ID verification Failure
This app does not EVER recognize a perfect picture of my ID to even allow me to check in to my hotel room.
This app is useless.
This app is useless.
Thank you for such a great time
Good Afternoon, we had just got home and I went to the app so I can put it on my phone. But have to say the last 2 days my wife & I had such an amazing time and we ended it with an amazing Breakfast Buffet this morning. We stayed in the water club room 1974 amazing view, the room was Immaculate we needed an extra pillow and within 5 min they brought it up. Every staff member was so amazing. The only problem was I wish I could have stayed longer. Thank you all for an amazing time. This was my our first get away together in 23 year with no kids just us and it was great. Cannot wait to do it again we are trying for August. Thank you.
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Everything nice except check in process for business guests
Room was roomy and nice. Pools were amazing. Casino was great with $15 min bet on Craps tables available most of the time. Many options of video Craps as well. The new Nelly’s was amazing food. The Avenue Cafe was good as well. I did not enjoy the Buffet at all but my husband loved the prime rib. The check in process for trying to use a company credit card was a complete broken process and extremely frustrating. Obviously the front desk and conference booking personnel do not work together well and they are unable to view a credit authorization. I’ll be happy to share more details if you are interested in fixing this portion of your business.
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Buggy and annoying
The app shows my name up to so I assume I’m already logged in. However, certain pages say they’re logging me in and then fail.
Oddly, one of the pages that failed to log in was the page that shows the terms of service I was supposed to agree to. How can I decide whether to agree to the terms if the app won’t show me the page?
Since this app wouldn’t show me the MGM Rewards program terms, I looked them up in a separate web browser and decided against signing up because the document felt like it was 100 pages long. Plus, on the off chance I ever have a disagreement with MGM, why is MGM requiring me to use arbitration instead of a court? If arbitration is a good option for me, make it optional. Since MGM requires it, I suspect it’s good for MGM and not for its customers.
Something like 80% of the app worked as expected so I gave it 2 stars instead of 1 star, but the app and terms definitely haven’t given me a good feeling about my upcoming visit.
Oddly, one of the pages that failed to log in was the page that shows the terms of service I was supposed to agree to. How can I decide whether to agree to the terms if the app won’t show me the page?
Since this app wouldn’t show me the MGM Rewards program terms, I looked them up in a separate web browser and decided against signing up because the document felt like it was 100 pages long. Plus, on the off chance I ever have a disagreement with MGM, why is MGM requiring me to use arbitration instead of a court? If arbitration is a good option for me, make it optional. Since MGM requires it, I suspect it’s good for MGM and not for its customers.
Something like 80% of the app worked as expected so I gave it 2 stars instead of 1 star, but the app and terms definitely haven’t given me a good feeling about my upcoming visit.
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Confusing process and very time consuming apo
Whoever created this app should be fired!
