Keeps charging company account
Great app overall, but having two accounts (personal and a company account) within the app is really annoying. The default must have switched to my company account the last time I updated the app and since I never consciously changed it, I ended up with several personal trips charged to my company account until I noticed it. It’s great that you can switch so easily between them but I don’t appreciate the automatic swap of the default option, also you miss the icon on the top right way too easily so I think it would be very helpful if the app would quickly warn you every time you’re using the company account.
Show less
Great idea poor execution
I'm currently in Vietnam for a few months and was advised to get uber or grab taxi for local transport, I thought uber being the most familiar that I would use it. In practice the app for me is terrible, it asks repeatedly for me to verify my phone number and once the app is open the page to verify my phone number never appears, plus it rejects my card method of payment. Customer services say this is my bank not authorising international transactions but grab taxi works just fine, and also has the option to pay a certain amount of money in exchange for credits so your rides are already paid for in one go until you top your credits up again. So it's not my bank that's the problem, it's uber. Everyone around me, at least, finds uber frustrating and expensive compared to fares on grab taxi which I only learned existed a few days ago, but is far better than uber and does exactly the same thing just in a more efficient and user friendly manner. My first ride with uber worked fine as I paid cash, but now it wants me to verify cards that I don't even want to pay with for security reasons and won't even accept the card details and simply says "invalid" (nothing more because that would be too useful...) even if I wanted to use uber I can't, so if anyone has any issues I recommend grab, it's exactly the same service and works more smoothly (for me at least)
Show less
Worst customer service and credit card hacks
1. Uber customer service is worst as if your account is hacked and someone else is using it than you can kiss your money goodbye.
2. Basically uber saying to their customer that it's not my problem.
3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it.
4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages.
5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry.
2. Basically uber saying to their customer that it's not my problem.
3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it.
4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages.
5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry.
Show less
Not a valid or responsible choice....
The app said a ride was on the way for an hour... we actually waited.
Only wanted to go from Richmond Hill to Aurora at 12am...
Apparently the civic address was "unrecognizable"
Anyways the Cab company found us fine and within 12 minutes of us calling.
Wouldn't ever use again...
Only wanted to go from Richmond Hill to Aurora at 12am...
Apparently the civic address was "unrecognizable"
Anyways the Cab company found us fine and within 12 minutes of us calling.
Wouldn't ever use again...
iOS11 let’s you do this anyway. Poor marketing attempt
iOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers.
The update in iOS 11 is a direct response to this slimy behaviour.
Don’t try and market it as anything else.
The update in iOS 11 is a direct response to this slimy behaviour.
Don’t try and market it as anything else.
Show less
Bad service
No support, no phone number you can call and figure your issue out. Just and endless menus of FAQs.
Easier to take a taxi.
Easier to take a taxi.
Payment problem?
I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment
No payment option ?!
My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then...
Calgary, AB
I have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better.
always on tracking. Gone!
they removed always on tracking, 5 stars!
