Leave a Review SuperShuttle
Highly satisfied!
Our driver communicated with us throughout pick-up. We flew into LAX and there was a certain shuttle we had to take and her directions were clear and precise. She loaded our luggage and was very sweet and friendly. We were super excited to ride in a Tesla for the first time and she answered some of our questions about it. She started our vacation out in such a positive manner and made us feel welcome. I would definitely recommend this service. It was a little pricey due to it being a holiday but you get what you pay for.Show lessRebecahS
Works really well.
I wrote an earlier review to complain that if you make a reservation by phone there is no way to use the app for that reservation. That might still be true; I have not tested. But using the app to make and track a reservation is way easier than doing it by phone. I’ve used the app for several trips and love it.
Edit: We used this app to get picked up at SJC to go home. The driver said he was at the parking garage of Terminal A. We did not know there was an entrance to that garage from the baggage carousel area, because we have never used that parking garage ever. It took a while using cell phones for the driver and us to find each other. SJC has changed the limo pickup rules a couple of times in recent years. I suggest better information about finding the pickup area in future. Nevertheless, I highly recommend this service.Show lessSandy Campbell
Will Not Use Again
Super Shuttle in Kansas City, MO advertises these rides as “direct”. When I arrived in KC, there was a mix up on their end. Their dispatch assigned a driver to me and that driver said they’d didn’t receive my trip, so I ended up sharing a ride with another person and we dropped them off first. That’s not a direct ride.
On my return trip back to MCI, there ended up being 4 of us from 4 different hotels in the van. When I have to stop at 3 other hotels on my way to the airport, that’s not a direct ride. When I made my travel arrangements based on this being a direct ride to/from the airport, I didn’t have 3 other stops factored into those plans because it said it was direct. The only reason I used them for my return ride to the airport was because I paid for both rides at one time in advance.
Please stop advertising it as a direct ride if it’s not. I won’t be using Super Shuttle anymore.Show lessTheRealShire23