Bugs or just garbage?
Welcome to the 311 Riverside app, where logging in is the ultimate endurance test for your patience! Ready to pay your utility bill? Great! Just log in. Oh, you already logged in? Too bad, do it again! Did they have a 10-year-old design this app as a school project?
Want to attach a photo to a request? Well, guess what? The app will swear your photo lacks location data, even though it clearly does, and despite giving the app full access to your photos, it insists it doesn't have permission.
Okay, so maybe taking a new photo will work? Think again! The app flat-out refuses to use your camera. It's almost like it’s saying, “Nah, I’m good. You deal with your broken streetlight on your own.”
All in all, the Riverside 311 app is a masterclass in how NOT to design a user-friendly experience. Stick to calling 311—at least your phone won’t lock you out or pretend your photos don’t exist.
Want to attach a photo to a request? Well, guess what? The app will swear your photo lacks location data, even though it clearly does, and despite giving the app full access to your photos, it insists it doesn't have permission.
Okay, so maybe taking a new photo will work? Think again! The app flat-out refuses to use your camera. It's almost like it’s saying, “Nah, I’m good. You deal with your broken streetlight on your own.”
All in all, the Riverside 311 app is a masterclass in how NOT to design a user-friendly experience. Stick to calling 311—at least your phone won’t lock you out or pretend your photos don’t exist.
Show less
311 Super heroes!!!
We always know we can call Riverside 311 to get help with anything!!! Maybe this Fall I’ll be calling for help with cooking a turkey. Who needs 1800butterball🤣
The app is buggy
When I try to submit a photo, the app closes. I’m usually sending photos after selecting the “homelessness” category.
It also requires me to enter my User Name and PW every time I open the app on my iPhone. It never giv s the option of auto-populating those boxes.
It also requires me to enter my User Name and PW every time I open the app on my iPhone. It never giv s the option of auto-populating those boxes.
Calling 311
The “311” does not work. I tried dialing 311 again today and was told that it doesn’t work. That’s happened several times in the past. I have a good cell signal. I got to the message. I can call other people but not 311.
The recording says “the service you’re requesting is not available in this area“.
I have tried it in other areas and got the same recording on different days.
The recording says “the service you’re requesting is not available in this area“.
I have tried it in other areas and got the same recording on different days.
Show less
The 311 Riverside Picture/txt App
I love the Riverside 311 picture/txt app because it’s a great way to communicate to Riverside of areas that need repair. I do follow up on my request to see if Riverside does fix the problems. I’ve noticed they close my request when they have read my request and the repairs are eventually repaired. Hurray for Riverside and the person who developed the 311 Riverside app. It works.!!😀
Show less
Glitchy and not user-friendly
Glitchy and not user-friendly. It would have been easier to send an email.
They make it too hard to report issues, crimes, etc. sure makes the stats look good.
App does not recognize address even when typing in the suggested address found when verifying. After calling and leaving a message, I went back in and the app looked and worked very differently. Also, when word was misspelled, the suggested words just blinked very rapidly and would not accept a choice. You’d think with a city as large as Riverside, they’d make sure the app works! Also, there should be a way to estimate or describe the address as street numbers are not alway visible or even correct on the internet. Frequently, when trying to report an issue or even a crime, the city makes it too difficult. I suspect many give up and crimes never get reported; sure makes our city stats look better.
Show less
Review of 311
A convenient and efficient way to report concerns and problems !
Riverside 311
The app is easy to use and can be used ‘on the spot’. Very nice.
Request
Wish I didn’t have to use it that often but request seem to be handled promptly.
