Poor customer service
Each time I made a requested, the response I received were what is my information. However, after I provided my information. They disappear never reply to me again.
Did not receive a response to my request
Why have s go through all of this if you are t going to respond? I tried calling but no one answers.
App improvement needed
App does not automatically know my address even though I provided it when I created my account. Shouldn’t have to te-type that.
Pictures
Could not upload pictures
Riverside Resident Connect (311)
Very easy to use. Always very prompt in completing requests
Form field
Multiple error when you put street name with “St” not intuitive or enough direction to just put street name without the “street” extension. Frustrating to have to figure out why the error message kept popping up that said street # or intersection error and it was neither.
App not working
Every time I try to submit a request it tells me to log out and log back in and then it still does not work
Great but needs improvement
The City of Riverside‘s 311 app is great to get different requests taken care of (graffiti removal, abandoned trash, etc) but can use improvements like remembering my sign in credentials and displaying a confirmation screen when my requests are submitted instead of kicking me out of the app to go back to the login page.
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Wonderful App - City listens to requests
311 app helps the City to respond quickly to where attention is needed 😁
Latest Update Is a Step Backwards
The latest update to the app put a black background in free from text boxes and the font color is black, so at least from the app, you can’t see what you’ve typed.
Also, the login screen doesn’t offer to remember credentials or use Face ID to login on iPhone. A previous version at least remembered your credentials. Not a huge defect, but the UX has taken at least a couple steps backwards into 2002.
Also, the login screen doesn’t offer to remember credentials or use Face ID to login on iPhone. A previous version at least remembered your credentials. Not a huge defect, but the UX has taken at least a couple steps backwards into 2002.
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