Mashreq UAE User Reviews

Mashreq Bank PSC

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Some serious bugs

This app have some serious bugs, whenever you trying to speak to assistant or customer service from the app, they log you out, I am starting to doubt if this is genuine Mashreq bank application or a fake one

carmen145

a year ago

Response from developer

Dear carmen145, We aspire to offer you an enhanced experience and are committed to resolving any issues you may have encountered. Your feedback is valuable to us. You can contact our Customer Care team at 04-4244444. We look forward to the opportunity to serve you better. Regards, Mashreq

Promised my kids 300 aed for account opening, received nothing

Really poor , messaged everyday for weeks until we opened a kids account, never received any of the bonus promised

AML!998

a year ago

Response from developer

Dear Customer, We are sorry to hear about your experience. We would like to know more about it. Please write to us through our Mashreq Online contact us page: https://www.mashreqbank.com/en/uae/personal/help-and-support/contact-us Regards, Mashreq

Unable to use application properly

I am new customer of Mashreq. I use other bank account and recently I started using Mashreq credit card and now I want to open a conventional/Traditional current account (Not Neo) of Mashreq it will be good for my transaction and payment for my credit card too. But I am unable to open an account by website and application also. If I go to website to open an current account, I have to use existing customer then I takes to application by default then again it shows error. I can’t even use all option on the application. I am facing this problem (shows error while we use accounts option-Apologies, there was an error This is because of a technical error, we're aware and working on it) from day of activation of credit and using application to till date. Your team not fixed it yet even after raised complaints till now. I am very disappointed. Please advise and do the needful. Kindly don’t sent your website link to browse there because it useless. Please resolve the application error issue which am facing while using account option. Please don’t respond me by sending online complaint link because I have done it already but no use. I am not sure about this application that I can use all option even after I open account by visiting branches or wherever. Kindly fix this issue.

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AMPU156

a year ago

Response from developer

Dear Customer, We aspire to offer you an enhanced experience and are committed to resolving any issues you may have encountered. Your feedback is valuable to us. You can contact our Customer Care team at 04-4244444. We look forward to the opportunity to serve you better. Regards, Mashreq

This app is my top choice for swift payment’s

This app is my top choice for swift payments. It offers a highly personalized experience, and I've encountered no bugs or issues.

Shuvoraj Biswas

a year ago

Response from developer

Hello Shuvoraj, Thank you for your kind words. We are delighted to hear that you're enjoying the new app experience. Your valuable feedback enables customization of our services to offer the best experience for our users. Regards, Mashreq

Good

It offers a highly personalized experience, and I've encountered no bugs or issues.

Rony007s

a year ago

Response from developer

Hello Rony, Thank you for your kind words. We are delighted to hear that you're enjoying the new app experience. Your valuable feedback enables customization of our services to offer the best experience for our users. Regards, Mashreq

Mashreq App

Very user friendly and easy to use. As good as any in any part of the world

Bald accountant

a year ago

Response from developer

Hello Customer, We are committed to providing every customer with the best banking experience and we are constantly striving to make sure that every customer feels taken care of. Thank you for the 5 star review. Regards, Mashreq

Terrible app

App is full of ads rather than keeping a clean interface with data that actually matters to you.

N-A-M-8-8

a year ago

Response from developer

Dear Customer, We are sorry to hear that you are encountering issues. We would like to know more about your experience. Please write to us through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreqbank.com/en/uae/personal/help-and-support/contact-us Regards, Mashreq

Subpar service

App is ok, but pushes a lot of Ads continuously.
The bank’s services and response time are subpar and they continuously miss their own SLA. It happened to me with 3 different requests, where they tell me it will be ready in 2 to 3 working days but takes at least 6 working days.

hxsme

2 years ago

Response from developer

Hello Customer, we wished for a much better experience for you and want to fix this. Please share details here: https://www.mashreqbank.com/en/uae/personal/help-and-support/contact-us. Hoping to serve you better. Regards, Mashreq

Delivery agent issue

I apply online to open a bank account 10 days ago still delivery agent didn’t come to activate my account

Simanto 11

2 years ago

Response from developer

Local transfer

Easy quick and efficient

elie jose

2 years ago

Response from developer

Dear Customer, we’re happy to hear about your positive experience. Thank you for taking time out to appreciate our services. Your feedback means a lot to us. Regards.