Mashreq UAE User Reviews

Mashreq UAE

Mashreq Bank PSC

Productivity

Finance

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icon cannot change back

Why icon is changed automatically? And there is no way to change back! Please solve this asap

wenkaiyang

2 years ago

Response from developer

Dear Customer, we are sorry about it. Please write to us through our Mashreq Online contact us page: https://www.mashreqbank.com/en/uae/personal/help-and-support/contact-us Regards, Mashreq

Not working anymore

The login screen stays forever after face id check

sweet_princess85

2 years ago

Works well for most things but recent updates have made the app worse

Recently the Salam points value has been removed from the dashboard, it is now hidden at the bottom of the next screen under redeem, had to call mashreq to find this info.
Also, the new updated app no longer provides details of my loan, I was advised I need to go back to 2005 level of communication and call for mashreq to send me a payment schedule of my loan instead of being able to view it online like I was able to do 3 months ago.

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Junboville

2 years ago

Response from developer

Dear Customer, We are sorry to hear about your experience. Kindly share with us your registered mobile number and email ID via inbox on any of the below channels and we shall have our customer care unit assist you further. https://www.facebook.com/Mashreqbank/ https://www.instagram.com/mashreq/ Regards Mashreq Bank Team

Not able to update

I tried several times but not updating and not able to use this aplication please help me

siyad vazhayil aboobacker

2 years ago

Response from developer

Dear Siyad, We are sorry to hear that you are encountering issues. We would like to know more about your experience. Please write to us through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreqbank.com/en/uae/personal/help-and-support/contact-us

Easy Efficient Banking

Mashreq Al Islami bank provides efficient on line service which is essential & very convenient for non resident customers. This is key benefit for those who have investment in Dubai. In addition favourable Exchange rates of foreign currency are most welcomed.
Best Regards,
Riyaz

Shada Malik

2 years ago

Response from developer

Dear Shada, we’re happy to hear about your positive experience. Thank you for taking time out to appreciate our services. Your feedback means a lot to us. Regards

Good

Good service

Fati Momin

2 years ago

Amazing Bank

I’ve opened many bank accounts, but this one has been the best experience overall. Quick and clear process. The banker came to my home to check my ID, get signature etc. and handed me my new debit card - saving me a trip to the bank, or a long wait. Now I can do almost all my banking from the phone. My friend recommended Mashreq to me when I came to Dubai, and I’m happy to also recommend it.

My only issue is that I have to click to activate face-rec for login. This is an unnecessary click each time, and should be automatic like other apps.

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Jeppe1273747274728

3 years ago

Response from developer

Dear Customer, We are happy to hear about your positive experience. Thank you for taking time out to appreciate our services. Your feedback means a lot to us. Regards.