Bravofly User Reviews

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Booked 4 flights, got NADA

Truly amazing app. Can’t reach out to any so-called “customer care” or secure a ticket. So I booked 4 times with them yesterday, return tickets Beijing to Seoul, such a waste of time. It could be because of the ongoing situation in China and flights are being canceled at the moment. It’s good that they at least refunded everything within 12 hours. Other than that, I don’t know what to say. I’m less mad now cos I booked from another channel.

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Emeowry

2 years ago

Response from developer

Hello, We are sorry that you encountered problems while booking in the App. Unfortunately from your description, it's hard to understand why the flight was canceled. But our customer care team always makes sure you get a refund in case of booking problems. We hope you'll still enjoy your trip. The app team"

Daylight scams

This app is built on scam service. There is no way to talk to a real person unless you’re living in EU. The company will book an itinerary with an airline when you purchase the tickets, but would not buy the tickets at that moment. Since airline prices can change any minute, by waiting for days they are accessing your money and not buying tickets, and are scamming you. They are well known for cancelling the tickets before flights and they would never refund you. Thor refund process is non existent and is in place only because a business needs one. Never buy anything from this scam. This review for the company itself not for the correctness of the app. The app shows what’s on the website.

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CodeBase9

2 years ago

Response from developer

Hi CodeBase9, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team

Bravofly is a total scam - don’t waste your money with them

Bravofly has the worst customer service, it is impossible to talk to someone that can actually help you when you have an issue. They lied to me multiple times about changes allowed (I bought a special insurance for this), and then they tell me it's not possible and that they offer me a refund of only airport fees... This is a total scam, and I should have been reading the online reviews before purchasing anything with these thieves.

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Fredscapades

2 years ago

Response from developer

Hi, Thank you for your feedback. We are sorry to hear you weren’t satisfied with your booking experience. Unfortunately, we are required to follow service providers’ cancellation policies, and are unable to offer a full cancellation if it is not approved by them. For more information you can refer to our FAQ in-app. The app team

unable to confirm any bookings

I would score negative point if have. they jsut destroyed my plan，unable to confirm my booking but still sale the tickets. worst APP ever.

wade19930628

2 years ago

Response from developer

Hi, Sorry that you’re having problems. Try uninstalling and reinstalling the app, and check your signal is stable. If it’s still not working, let us know using the feedback form: Profile > Leave app feedback. Please provide as much detail as you can, and specify if you’re on iOS or Android. We’ll try to fix it as soon as we can. The app team

Fraud.

Complete Fraudulent service. They will overcharge you. Do not buy anything.

zuqinain

2 years ago

Response from developer

Hi , The amount you’re charged should always match the final price displayed in the app. Before validating your payment, you can review this price. If you believe that we’ve made a pricing error, you can contact us using the “Need help?” section in the app. The app team

Scammers

Don’t buy tickets from Bravofly they will scamming people for years

Salisbury 9

2 years ago

Response from developer

Hi, We are sorry that you weren’t satisfied with your experience. We would like to help but need more information. If your issue is about the app, you can report it using the app’s feedback form: Profile > Leave app feedback. If your issue concerns a booking, please refer to the app’s “Need help?” section. The app team

The service is a scam

They provide a countdown to order your tickets but the ticket is not protected. After charging, they are prone to revoke your purchase even after purchasing within their timing window. What this means is that the price advertised is not necessarily the price that is available. Additionally, while their business operates in the United States, their customer service is only accessible via international call. After they revoked the tickets I purchased, I was charged $63 dollars for calling customer service. They aren’t in the business of brokering tickets, they are in the business of hidden fees and disingenuous scams.

Edit: I see the developer responded. Save your breath. As countless others have indicated, this app is a scam. Don’t trust it.

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Da Bull Tim

3 years ago

Response from developer

Hi, The amount you’re charged should always match the final price displayed in the app. Before validating your payment, you can review this price. If you believe that we’ve made a pricing error, you can contact us using the “Need help?” section in the app. The app team

Customer service

One of the worst customer service experiences I have had, if you could choose no stars I would!

The Online chat bot does not help in the slightest, when you do get through to a person online help is minimal and I have tried several times.

The number provided on the website is only automated and does not put you through to a customer service representative, the only option for that bring you to an automated message saying customer service is closed indefinitely due to COVID.

Advice to all : DO NOT BOOK WITH BRAVOFLY

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Daly2413

3 years ago

Response from developer

Hi , Thank you for your feedback. We are sorry about the delay. For some queries, our Customer Care Team has to contact the service provider and wait for their response. However, they always make sure to get in touch as soon as they have any updates. Many thanks, The app team

Charged for premium service; HORRIBLE

Booked a flight and paid a premium for cancellable flight. Tried to cancel within 6 hours of booking and was refused. AVOID.

bignbright96

3 years ago

Response from developer

Hi , Thank you for your feedback. We are sorry to hear you weren’t satisfied with your booking experience. Unfortunately, we are required to follow service providers’ cancellation policies, and are unable to offer a full cancellation if it is not approved by them. For more information you can refer to our FAQ in-app. The app team

Double Charged BEWARE

This company double charged me for my booking, charged me 5 dollars a person for digital boarding passes and were no help at all the reverse the charges. Do not try and save the money. Not worth all the headaches as they made my account negative. Had to open a dispute.

Chrissymariebee

3 years ago

Response from developer

Hi, The amount you’re charged should always match the final price displayed in the app. Before validating your payment, you can review this price. If you believe that we’ve made a pricing error, you can contact us using the “Need help?” section in the app. The app team