Decent app incompetent pharmacy
The app itself is not bad. The problem is if you ever need to renew a prescription cvs is incompetent. I used the for a couple of years, and every time I added a prescription or renewed one, I would have to callc s multiple times. Customer service is unhelpful in most cases. I had them send me a recall letter, for a prescription and they wouldnt even send me a replacement. I even had to renew the prescription (which took several calls back to cvs to proces).. I finally gave up after cvs was unable to fill a refill after 4 months during which I called many times and wasted hours. In all these scenarios I also eas in touch with my dr office in case it was on their side. After switching to another pharmacy I can say it is definitely on the cvs side. I am able to consistently get prescriptions from a real pharmacy next day. Will never do business with cvs again.
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Worst App
This really is the worst app. If you don’t have high blood pressure before using it you definitely will after. But don’t get excited- they won’t let you refill your BP meds- because of course they know better than your Dr. there is nothing simple about this app. Tell it to use facial recognition- go ahead. But it will still ask for a password that it will refuse to recognize. Want to refill a prescription? Nope! Not gonna do that even though it was last refilled 3 months ago. I am convinced they make it impossible to use so that you need more meds that the app will refuse to give you even though a medical professional prescribed them. I really really hate this app and I am forced to use it because of course. Insurance. For meds that aren’t even addictive like for BP or cholesterol. This app will completely ruin a perfectly good evening. This app will tell you to renew a med and you’ll do it then it will chastise you and say it’s too soon. This app makes you think hmmm I’d rather die than try to use it to refill a prescription.
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Technically works
This app is terribly designed. You have to re-login constantly, but password autofill doesn’t work because my phone doesn’t recognize the app as being affiliated with the Caremark website. The loading animation looks like a Windows Movie Maker transition, and it’s genuinely disorienting. None of the text elements are centered. Buttons that look like they should do something when pressed aren’t actually buttons. Notifications are glitchy and inaccurate. All of this speaks to the app being coded by an amateur, which would be acceptable for a small family pharmacy, but not an actual corporation with the resources to hire a professional.
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Slow, fails to adhere to basic usage guidelines
I’ve been using this app for several years and have yet to find it helpful. Inevitably, I have to make a phone call because the app is too slow or simply malfunctions. Today, I submitted two refills, one went through and the other failed due to “heavy volume”. But there is no indication if I need to resubmit the failed order or not. For UX improvements, start by presenting just the sign on button-prior to sign on everything is locked. Second, do a full app review of buttons, text links, and input fields to A) standardize throughout, and B) conform to modern mobile app development UX standards (for example, don’t hide the “see more Rx” at the bottom of the list, just fetch it as I start scrolling down; also, replace all text links with buttons) - two ideas, if implemented will vastly improve the usability of the app.
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Out of meds
For the past month and a half I’ve been trying to transfer my meds to this pharmacy. It’s been a nightmare. I’ve been out of my most important prescriptions for a week now. I had an order that was finally in process, only to be cancelled???? I have another med that I’ve been out for several weeks already that isn’t going to be refilled again until the end of the month. There’s no place to complain. Instead I have to just sit here and wait until you all decide I’m allowed to have my medication. I’m also being overcharged for the medications I have actually gotten. I’ve called multiple times. I’ve called both Caremark and my med providers. I hate this service. I just want my medication delivered to me. Why is that so hard?
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Difficulty using the app
Using the app is extremely awkward. When I clicked on refill prescriptions several prescriptions were listed that were not due for a refill. The one prescription that I was interested in filling was fenolfebric acid. I then had difficulty finding where I could input the prescription number. Once I found it and input the prescription number my request was processed. You apparently have redesigned your app and it is extremely unfriendly awkward and difficult to use. You need to use some common sense and think about the users perspective.
Respectfully
Dixon Neas
Respectfully
Dixon Neas
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App is crap
I can't believe I'm saying this but I actually miss the Express Scripts app my employer had previously.
This app is confusing, slow, missing core features, displays inacurrate or conflicting information and can't auto log you into its web version which it dumps you to because of all the missing features.
The web site is even worse at least me trying to use it from my phone.
I also end up getting the app stuck on black pages.
All I want to do it refill prescriptions and it seems to fail the most here. It can’t show me prices and when it does it can’t tell me why it costs that much and even worse when looking at different pages it shows zero. The progress on the refills it blank so I have no idea what is going on. When I try to change payment information to my FSA it tells me sorry feature coming soon and dumps me to the web which continually keeps asking me to log in multiple times or preform multiple security checks.
This app is confusing, slow, missing core features, displays inacurrate or conflicting information and can't auto log you into its web version which it dumps you to because of all the missing features.
The web site is even worse at least me trying to use it from my phone.
I also end up getting the app stuck on black pages.
All I want to do it refill prescriptions and it seems to fail the most here. It can’t show me prices and when it does it can’t tell me why it costs that much and even worse when looking at different pages it shows zero. The progress on the refills it blank so I have no idea what is going on. When I try to change payment information to my FSA it tells me sorry feature coming soon and dumps me to the web which continually keeps asking me to log in multiple times or preform multiple security checks.
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Like mail service site can be confusing
I love the mail service. Since I do not drive it is much easier to have it mailed then to ask someone to pick up meds. I find the site a little confusing. There are meds that don’t show that should and vice versa. That usually mean a CS call but they are great. The waits can be a little long at times. It seems when I finally figure it all out they update or what I call screw it up so it takes time to figure out again but that is the way of all these sites.
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App does not function
I get a txt that I can pickup my prescription at the local CVS. I like to check whether it is cheaper without insurance before I pickup my pills. Next the App tells me “too early” and does not provide the information of the pricing.
Also today I received a txt message that I must approve the high copay for one of my medications before CVS Caremark will ship it... wow I use this exact Med already for many years and always pay the exorbitant high price/copay. The txt did include a link that goes nowhere. Next I login in my App and discover that I cannot approve in the CVS caremark app, but must call CVS caremark to say “yes please charge and ship ASAP” like I have been doing for 4 times a year during more than 5 years...
Also today I received a txt message that I must approve the high copay for one of my medications before CVS Caremark will ship it... wow I use this exact Med already for many years and always pay the exorbitant high price/copay. The txt did include a link that goes nowhere. Next I login in my App and discover that I cannot approve in the CVS caremark app, but must call CVS caremark to say “yes please charge and ship ASAP” like I have been doing for 4 times a year during more than 5 years...
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Who developed this?
I had trouble logging in. They forgot user and password functions are terrible. You cannot retrieve with common information to other organizations like sending a reset to your email or cell.
Went in the app to submit feedback and while typing the app crashed twice, and the 3rd time the submit button didn't work. I had to try zooming, scrolling, and finally mashing the area near the button for a minute to submit.
My doctor submitted a prescription over a week ago. It's still not here, so I'm without a maintenance drug i need for my thyroid and it's starting to affect me physically. No email or text notification that my script has shipped... nothing. Called support, they tell me it shipped on the 19th (the day i called), no wait, it shipped on the 13th. Um, I'm not sure but it says it's in Indianapolis right now but doesn't have an anticipated arrival date.
I like the 90 day scripts for the time saver and the "set-it" and forget it, but i could've driven back and forth to Walgreens 12 times in the time I've spent on this and without going over a week without my meds.
Went in the app to submit feedback and while typing the app crashed twice, and the 3rd time the submit button didn't work. I had to try zooming, scrolling, and finally mashing the area near the button for a minute to submit.
My doctor submitted a prescription over a week ago. It's still not here, so I'm without a maintenance drug i need for my thyroid and it's starting to affect me physically. No email or text notification that my script has shipped... nothing. Called support, they tell me it shipped on the 19th (the day i called), no wait, it shipped on the 13th. Um, I'm not sure but it says it's in Indianapolis right now but doesn't have an anticipated arrival date.
I like the 90 day scripts for the time saver and the "set-it" and forget it, but i could've driven back and forth to Walgreens 12 times in the time I've spent on this and without going over a week without my meds.
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