App Trouble
I logged on to my CVS App account and in the beginning I could see all my prescriptions. Once I ordered my refills and went back to look a my full list, all of my medications were missing. I did everything that the Help Center instructed me to do as well as deleting the app and reinstalling the app. As well as turning my tablet on and off. I called the local CVS and they gave me a number to call (800-SHOPCVS) and was on hold to speak with someone for over an hour. I got tired of waiting, because that amount of time on hold was not only unacceptable but it was also unprofessional. Is anyone else having this problem? If so can you please share how you solved this issue!
Unhappy Customer
Unhappy Customer
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Too cumbersome UIUX experience compared to desktop functionality
I can’t do many of my critical tasks that are “on-the-go” actions like checking message center responses. Additionally, checking drug prices is entirely too complex. I thought I was clicking the CTA/Done button three times before realizing all I was doing was adjusting the pharmacy location vs. doing the actual searching. Ridiculous number of steps. Even signing in is a second action. I stored my password on my phone so this could go faster! I think there is a lot of room for improvement on this app.
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No customer care
A significant failure of this app, is the inability to contact customer service within the app, you instead need to go to the website.
But I can understand why the app developers would want to avoid that , as the “Mail Center” does not appear to support a message chain, every interaction appears to be a new case for the customer service staff (despite being “replies”). In addition, the amount of text allowed is quite limited nor does it allow for any sort of attachments nor external emails (such as the email from my insurance carrier approving the early refill).
I can only conclude that they are trying to make the customer experience so bad, as to force me to move my prescriptions back to the retail pharmacies.
But I can understand why the app developers would want to avoid that , as the “Mail Center” does not appear to support a message chain, every interaction appears to be a new case for the customer service staff (despite being “replies”). In addition, the amount of text allowed is quite limited nor does it allow for any sort of attachments nor external emails (such as the email from my insurance carrier approving the early refill).
I can only conclude that they are trying to make the customer experience so bad, as to force me to move my prescriptions back to the retail pharmacies.
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Excellent Service!
I have been so pleased with their USPS mail service! They are my lifeline to receiving all my medications and their staff have been extremely helpful regarding all my handicapped needs. I rely on them for everything concerning my health and hygiene. Thanks to all of your caring employees. We need your services to us immensely especially during this difficult time of COVID-19. All my best to all of you and stay safe.
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Don’t buy from here!!!! You will be sorry
Worst place to get your prescriptions. Nobody can communicate very well, I was put on hold so many times, one time was for over 30 minutes. Nobody knows anything and has difficulty in even yes or no answers. I will start using my local hometown pharmacy even if I have to pay a little more, at least I can talk to them and generally to the same person each time. By the time I got tired and hung up my blood pressure was thru the roof. Go someplace else if you can, it just isn’t worth it. After a full week still didn’t get my prescription.
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Having a difficult time managing meds on this app
Since using this app I have had more trouble I cannot refill my meds by scanning it I cannot keep the meds there’s no way I ran out of 90 antidepressant pills in only 45 days there’s no way and yet I’m out and now they didn’t refill it when I tried to refill it the other day I got my other meds but not the important one so anyway it’s not that great of a nap right now there’s a lot of issues to 💪 I sure hope this mail order gets better because I prefer my other mail order company but you gotta go with what your insurance says so not that great I’m giving it a one star I login repetitively and I cannot for the life of me it won’t take the password that I put in it’s just one of those things that anyways hopefully it’ll get better soon very unhappy with this app
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Used to be great.
New prescriptions never appear at all. I have to call the pharmacy multiple times to check if they received it and see if it’s ready (which during covid is required, since pharmacies are overwhelmed and understaffed. I’ve spent entire evenings driving to multiple pharmacies to get a single prescription filled, but that’s unrelated to this app.) Search doesn’t work. Enter a drug name and “apply” button is grayed out. Select a time frame and it submits the search automatically (what?) and zero results return every time, even for drugs I CAN see from previous prescriptions. Idk what happened but suddenly nothing is working at all. Not even worth having the app installed.
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At least it does what is needed
This App does what it’s made for yes.
But I could more easier and user friendly. Currently (5/29) that App has 4 different buttons just for prescriptions. With a bunch of random things that aren’t even really need unless you need to change something (payment/profile). A simple Prescription dashboard would fix most problems where you can see all current prescriptions and way to refill or manage right there and to add a new prescription. Then maybe everything else in a side menu
But I could more easier and user friendly. Currently (5/29) that App has 4 different buttons just for prescriptions. With a bunch of random things that aren’t even really need unless you need to change something (payment/profile). A simple Prescription dashboard would fix most problems where you can see all current prescriptions and way to refill or manage right there and to add a new prescription. Then maybe everything else in a side menu
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15+ years
My family and I have been regular customers here for 15+ years! We have had great consistent service with the pharmacists, Samantha and Terry. We miss them now that Terry retired and Samantha is working somewhere else! Thank goodness you haven’t lost Claudia, the Pharmacy Tech!!! Our family relies on the familiarity of the staff! I am sure we will adapt to all the changes and we look forward to the continued support, assistance and kind professionalism Claudia has given throughout all these years! Soon we will get to know all the new employees and they will get to know us! Thank you for taking such good care of us Senior Citizens and the generations who appreciate the loyalty of regular customers!
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Customer Service
The app is pretty good, but you need to be able to update your personal information like your address.
Customer Service is horrible. Took me almost 3 months to get to talk to the correct person. The pharmacist immediately saw that it was as error on their end, and corrected it. If the customer service rep would have listened to me it would have been fixed in the first place. Seems like their quality control was lacking.
Customer Service is horrible. Took me almost 3 months to get to talk to the correct person. The pharmacist immediately saw that it was as error on their end, and corrected it. If the customer service rep would have listened to me it would have been fixed in the first place. Seems like their quality control was lacking.
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