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ZERO app support
I have emailed multiple times. I have tried the "reset your password" button over a dozen times with ZERO response back. I tried the "message us" button to chat...and yet NOTHING. The app is great, but my district won't let me update to the current version. In all of that, I have tried for over a year to get a hold of someone at this company and get nowhere. I've lost all 24 of my seating charts by not being able to log in. As a music teacher of over 500 students, the seating charts are crucial for me. Alas, I will have to look elsewhere.Show lessPianomanharry
Subscription
I have been using this app since 2017 I believe. I love it. Although right now I need support and I am not getting it. It says I don’t have the premium subscription yet I do. It doesn’t expire until February. No one is answering my requests for help.lil_italian_man
A great app with zero support
I’ve paid for premium since March and loved the app for classroom management. Since May I’ve been unable to access my account via the browser and seating chart functions do not work.
Have tried contacting support several times over the last five months with ZERO response. It appears that the developer has vanished with our money.Show lessIrritated_Teacher
Appears to be abandoned software
I had used the app for several years, but the authors no longer appears to support it. I have renewed my annual subscription (twice!) to unlock the key features I need - attendance categories - but the software does not acknowledge the renewal, confirmed by Apple, and ITWorx tech support has not responded to my requests for two weeks. This is an eternity for software designed to help me organize daily data, and Apple will not refund me after the second renewal attempt. I’m reluctantly shopping for a new app to replace this. From App Store reviews, it appears other users have faced similar neglect from ITWorx.
Caveat emptor: avoid the in-app purchases with this software.Show lessCatdaddy Keys
No customer service
Updated: After months of no response, an update has arrived that fixes the problems described belowーso I have updated my star rating. However, I am still really worried and have begun keeping paper records in case this disaster ever happens again.
Great app but zero service when there are problems. I have never written a review, but this seems to be my only hope at getting help. I’ve contacted them and had no response for months. The app removed my paid features despite having an active subscription, so in the middle of a semester, I can’t keep accurate records. Also, the option for syncing stopped working a couple months ago, and when I contacted them, I also still haven’t gotten a reply. It always says they are out of the office until Sunday, but week after week, there is no reply, and now I am paying for an app but not getting the paid features that help me to do my job. I suspect there is a staffing shortage or something, so I hope that this review will get someone’s attention because soon I may have to switch to another form of record keeping.Show lessChompchomp777
No support and crashes
I’ve had this app for a couple of months, and after a few weeks, it stopped letting me login. I subscribed to it and everything. I tried to get some support but nobody ever answered me. This has left me unable to use the app.I can’t login on my phone anymore and when I use my iPad, it doesn’t let me sync anything. This app is garbage.Show lesssardonnica
Lost access
I used this for years and found it very useful, but recently I was randomly logged out of the app and now I can’t get back in. I’ve been to the website to change my password but it simply won’t send me an email with the relevant link. I also can’t get any response through the chat. I’m going to have to cancel my subscription.Show lessJonClay1
Useful and easy
I use this app every day. Loaded pix and can even print out a seating chart for the sub (screenshot). However, it frequently says I have not paid and blocks my seating chart. Tech support does not respond for weeks at a time. I'm very frustrated because when it works it is a useful tool.eHistory
Disappointed in support
Ive used this app for years and have always tried to get other teachers to do the same. Up until last wee it was perfect for my needs.
For some reason, as of last Friday I could no longer log in and have access to my notes and grades. I’ve tired hundreds of times to request a new password.. but never get the email to do so.
Tired using the message us feature, to no avail. Always get the same message saying they will be back tomorrow.
Even went as far as contacting the app developer to explain my issues. Have heard nothing from them.
I have report cards due this week and this app was ideal for that.
As a teacher I can no longer suggest fellow teachers use this application. Please find something better. Learn from my mistakesShow lessCmadigan
Stole my money… again
This is the second time this has happened. Last year, my subscription renewed but I was locked out of premium features for weeks. During that time I contacted their customer service which took forever to get a response. Once I got someone in the chat, it took forever to explain and for them to understand. Well, here we are again. Same thing, but I have not been able to get ahold of anyone. I tried their FAQ suggestion of refreshing. That did not work, and there is evidence of my purchase in my iPhone subscriptions. I don’t know how they can’t get away with this. The have stolen my money… again… I lost my seating chart, do not have online access and cannot input tardies. This app is a nightmare to deal with. AVOID!!!Show lessROBBED TEACHER
