Leave a Review Zappos
I love Zappos but new website is slow, buggy, with page delays
I love Zappos. They’ve updated the look of their app, and I found it non-intuitive to use. I did get through it, but it took persistence, and a few tries before I could even get shoes to show up. Then the filters did not work initially - it told me there were no flip flops in my size and color. I knew that was not right. So, I started again. Each page took 15 to 20 seconds to load, and each time a buffering spinner presented itself. I have fast internet and great reception. I made sure my Zappos app was fully updated - it was. I’m on an iPad. Before the app was updated, the Zappos app worked just fine, and never ever were there page delays. And, I never had filters not work. Hope you get it all worked out, Zappos.Show lessSwampgirl9
Developer Response
We are terribly sorry for the issues that arose while trying to find products and appreciate you reaching out! Your feedback will be forwarded to our development team to look into the bugs you experienced. Let us know if there is anything else we can help out with.Purchasing experience
If you're going to purchase shoes from Zappos download the app in your App Store make an account it will help you resolve any new changes or problems "Wrong size, too wide, incorrect shoe delivered, or even no what you were expecting. It made my purchasing experience good it helped me resolve my problems, and would recommend you install the Zappos application before making your shoe purchase. I Have been using Zappos for all Work shoe purchases, first purchase was in 2019 it was a brown WE Wolverine shoe it ran small so I returned them. Reordered and gotten a narrow shoe returned that one and 3rd time was a charm gotten correct size and comfort. Happy with that shoe, I purchased same one for 3 consecutive years. Last year I ordered a tan pair of boots that weren't steel toe. I wasn't fond of the look, but when I wore them they fit good and were the most water resistant shoes that I had purchased. Currently just purchased a pair of steel toe rancher boots looked at reviews, previous purchasers state the shoe runs longer that size selected, so I will see. So far after 4 year going on 5 they have made me upset or leave.Show lessTheAdvantageous
[shoe shopping for the soul]
Still is and always has been THE Greatest customer service experience I’ve ever had, especially with shoes. Having mild cerebral palsy has always made shoe shopping a laborious process and such a disappointment that I always put it off and probably have a sock collection that’s out of control! Having one foot only sorta a 9.5 foot and the other just enough larger that it’s uncomfortable. I am aware that most of us has one foot bigger than the other but it always felt more obvious because most of my friends are ~7. Styles always seem to sputter out around there..no more fashion just enough to function as a shoe… that’s IF the company even DID half sizes that high… my little foot would walk out of my shoe. If I become sick or tired I end up dragging my foot…ruining either the tip or wearing down just the one heel….and I can’t even wear actual high heels. Those cute slip ons are slip offs and my flips only flop. It truly is exhausting and excruciating. I appreciate the returns are free, especially hassle free…I don’t buy shoes often still, but I always go through Zappos if possible! Oh, and one year they sent me an actual birthday card! I cried happy cries!! I am now anxiously awaiting my newest pick -hoping they will be perfect but even if they aren’t the shoes for me-I’m never anxious about it! Thank you, Zappos, I appreciate your existence and expertise! 🤍Show lessms.sleepless
Love Zappos
I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.Show lessAHB549
Best pricing, fast & free shipping online shoe shopping ever!
After more than at least a half-dozen purchases of shoes (I’m a shoe junky), I’ve yet to seek a return/refund. The shoes (assorted “tennis” shoes, I don’t play the game), but a LOT of booties, mostly heeled, have been worn indoors and out and still don’t show it. Well, except for their molding to my feet. I’m tall with what my mother used the term “pencil box” feet, just like hers. She’s gone now 😣🌹, but I still hear her voice in my head saying “you paid WHAT for those???” That’s moms for you.❤️. Mom? I still hear you, and will forever love you, my dear departed best friend. And yes, I paid THAT MUCH for my booties - you’ll LOVE them!
Anyway, I’ve only needed to re-sole one pair, and they are my faves. Thanks 🙏 for letting me lament about my mom. She’s always and will always be my my best girlfriend.
~ juli 🙏😎🌈🌷Show lessjuliflyer
Out of Stock Notification NOT Working
Shopping on my IPhone and would love to use the out of stock notification feature and it's not working. I can't favorite the shoe because it's out of stock so that kills the option of going back to look to see if it's in stock again unless I keep a running list of shoes I'd like to check on. I messaged an agent who told me to tell them what shoe I wanted to get notified about and the agent would set up the notification. Are you kidding me? With so many shoe sizes out of stock is that the best Zappos can do? Zappos does not show up in the notifications section of the iPhone settings. Please fix it. You're a great place to shop, but this makes me tire of using your site to shop.Show lessLlaggoon
Best website and customer service
Zappos sets the standard. I can always talk to a human being if I have an issue with my order and it always gets corrected appropriately. I have never had an accounting issue with Zappos, they always refund promptly. Once I had a one-year-old and a three year old in my sisters wedding and I had to order and return shoes for them to walk down the aisle three separate times due to their foot growth before we actually settled on our final size. With two little boys and rapidly growing feet my life would be more challenging without this wonderful service.Show lessBrookserthanYou
SEARCH ENGINE DOESN'T WORK!
I love the Zappos website! However, I am greatly disappointed with the app. There are zero filters for shoe size, width, or heel height in the app. I love those filters on the website bc they are so helpful and convenient. Also, the search doesn't work properly at all. For example, I searched for "wedge for women size 9", and it returned all kinds of jeans along with shoes. It doesn't help and is very inconvenient bc it returns many thousands of results and doesn't narrow anything down. Yet the Zappos website only showed wedges in my size after I entered the exact, same search request on it. This app needs so many fixes in order to be useful. For now, I'll stick with the website.Show lessRose2451
Best place to shop
I fell in love with Zappos years ago when I was on a quest for the perfect purse. I love their website where you can see your selections from every angle and on a real person. Ordering is so simple and so are returns, if necessary. Some other sites have misleading claims (i.e. materials/country of origin). I’ve never had items misrepresented.
I took a vacation to Alaska and needed some hiking boots but didn’t know what size. I ordered the same boot in two sizes. It was so simple to return the size that didn’t fit.
I have never had a bad shopping experience with Zappos!Show lessGrani loves to shop
Zappos is the best
Started shopping for my shoes at Zappos about the same time I got my first desktop computer, I think in the 1990’s. Before that, I shopped at a nearby shoe store that carried more double wide shoes than any other local shoe store. But they didn’t have hiking boots or athletic shoes. Now all my shoes come from Zappos. Usually I just put in my size, 7WW or 7EE, and browse. Sometimes I’m looking for something more specific, like hiking boots. I finally discovered my favorite hiking boots, Merrell Moab 3 mid waterproof. They only come in wide, not double wide, but are more comfortable than several other pairs I have bought that were supposedly double wide. Lovely that I can return things that don’t fit just right, and it’s my own fault when I’ve decided to see if shoes would get more comfortable after being broken in, then didn’t. It is also a wonderful way to send shoes as a gift. Love you, Zappos!Show lessTeresaFW13
