Leave a Review Zappos
Love it!
My original review is below. Now I am wondering what on earth has happened to Zappos. It used to be that an order of several shoes would come in a large box two or three days after I placed it. Now the shoes dribble in over weeks. Shoes that I ordered NINE days ago have not even shipped. The last time I ordered shoes to try for a vacation they came too late. This time I thought I had compensated for the new (mystifying) slowness, but apparently not. While all other on-line stores sped up their responsiveness, Zappos seems to have become lax and indifferent. As a customer, I guess I'll have to become indifferent, too. Too bad. They had a wonderful game plan.
Old review: I have hard-to-fit feet and love being to check out shoes in privacy. The easy return policy is wonderful. I appreciate being able to filter for wide shoes and to see alternative views. I know I end up buying more shoes than I would if I had to go in a store, have an employee run back and forth to fetch boxes from the back, but I also know that my shoes are more comfortable. That said, I have a wonderful shoe store in my area so I only look on line after I have visited it. They specialize in comfortable, healthy shoes, so for dress I am glad I have Zappos!Show lessA2gretta
Zappos rocks!
This company has been my go to (first, for shoes but now everything else they offer)! Why? Because they ship in days or less and offer returns longer than anyone! Customer service can’t be beat! I accidentally had a package shipped to my moms address (since the last time I ordered, it was to go to her and then I didn’t check to see the default mailing address was changed to her) and my mom is out of town for three months! So, I called yesterday about the problem and the very nice representative told told me not to worry! She sent me the same item and it is scheduled to arrive today, at no extra cost! I am not sure if this treatment was given to me for being a “VIP” customer, but it makes me want to keep Zappos as my “go-to” for online ordering, that is for certain!!! If I had some extra money, I would buy stock in this company!Show lessbullcat67
Best Shoe Store Ever!
Throughout my life I have had to shop multiple shoe stores to find even one pair of shoes. And typically those shoes only “sort of” fit. But I needed something on my feet. I was blessed with a double-E width foot, so I was that girl that had to wear the dorky shoes while the others wore cute shoes. In those days (60’s) parents believed in putting kids in a well built shoe to give our feet the proper support you know!
When Zappos hit the market I was elated! I could order shoes based on well written descriptions and customer reviews. And right from the start they delivered expeditiously. I even ordered 2-3 pairs at a time, knowing that most likely I would be sending 2 pairs back and occasionally all three. But that was just fine with Zappo’s. They made me feel appreciated and that it was okay to have wide feet! They wanted me to be happy with my shoes, that I mattered. This is one happy woman now! The selection of shoes is over the top amazing, ever since Zappo’s I actually have cute and well fitting shoes. Discovering Zappos literally changed my life. To all of you at Zappo’s , that comprise this service oriented, we care company, my hat is off to you! Thanks forever more. PattyShow lessGalveston gal
Over the top service
I literally had a problem solved by a customer service rep at Zappos that was one for the books. My daughter had her heart set on a strappy pair of heels for a very special event and they were sold out everywhere. I had purchased shoes from Zappos previously and was aware they were high calibre service so I phoned them and told them they were out of the shoes, my daughter was panicked and time was running low. The customer service agent, who sounded more like a CEO type, said he would check their Canadian supply that might not show in the US version of shoe stock. What!? Low and behold he found the very shoe, size and color in Canada and sent it by FedEx to us in Los Ángeles. It was almost too good to be true!! And my daughter danced the night away with her fabulous strappy heels. Thank you, Zappos, for your more than excellent customer service!Show lessLesliemak
No Other Way to Buy Clothes
I have been using Zappos for over 15 years now and I would not shop any other way. If you know your size then why root through a bunch of stores only to find they are out of your size. I just log onto Zappos, put in my desired product and 99.9% of the time they have it and I get it in about a day or two at the most. And hey, even if you’re not sure of your size you can order a couple sizes because Zappos makes returning items so easy. You don’t even have to leave your house.Show lessGgfhud
Best service!
I will forever be a Zappos fan! Taking care of the customer is priority and it shows. My husband ordered a pair of heels for me, which unfortunately didn’t fit. We did the exchange deal a few times and the shoe and my foot just weren’t meant to be. Not only did every single exchange happen flawlessly, but super quick; when the customer service rep we spoke to for the refund heard how much I loved them, she found them in another brand or store and ordered them and had them shipped to me! They fit perfectly! Thanks for making me a fan for life!Show lessFlohrs
The best place to shop!
Zappo’s is the best place to shop ever! They have so many different types of top level, brand name merchandise with competitive pricing and good sales. In addition to the competitive pricing and good sales, they offer additional coupons and incentives to people who join their site (no cost or commitment). But the best thing about shopping at Zappos is the customer service. If you join Zappos, you have up to 365 days to return an order. They are great about refunding your money and always so cheerful. If I have a choice of ordering from Zappos or another place, I’ll always order from Zappos.Show lesspso61
App is fine but Service has dropped off severely
I have been a loyal VIP customer for 20 years and would shop no where else for shoes. The processing and shipping was crazy fast usually being received the next day due to VIP perk of overnight shipping. Now I am reconsidering, it takes them 3+ days to process order and then they are not even honoring the overnight shipping but sending items via snail mail. They are still using the pandemic as an excuse but it has been a year and most online companies have found a way to return to normal and the ones that do not suffer the economic consequences as we have seen are going out of business, ie Ann Taylor, Brooks Brothers and I would hate to see Zappos on that list, it is sad since the selection is great but many times I can not wait a week or more for items. I will have to consider other vendors who will honor they promises.Show lessjazmin4510
Love Zappos but....
There’s one thing Zappos can do to make shopping on their app a lot easier: There should be a “back“ button on the shopping cart page so you can go right back to the page you were just viewing. It is maddening to go through all the filters and find a shoe you’re interested in, then quickly click on your car to be reminded what you have in it, then you can’t just go right back to the shoe you were just looking at! So that’s the *only* reason I have to give it 4/5 stars. Otherwise I love Zappos, been shopping there for years, and I’m sure I’ll continue to do so.Show lessYesliketogame
Need a “Save for Later”Option
Yes, I know you have a “favorites” option on this app, but when I load up my shopping cart and realize I spent too much money, I’d like to have the option right from my cart not to just delete the item but “save it for later”. As it is now from the shopping cart the only option I have now is to delete it and then maybe find it again later. This option would definitely add to yours sales on my end! Zappos is my favorite clothing/shoe company, please add this option to your app and the app will quickly become one of my favorites, too!Show lessHauged
