Leave a Review Zappos
Why I Love Zappos!
This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!Show lessDukies Dad
“Add to List” Banner Lag
When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait.
It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.Show lesssbtokarz
Developer Response
Hi sbtokarz! I completely agree. We recently removed it when you hit the heart on the top right. Thank you for the review!BEST SERVICE PERIOD!!
This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect serviceShow lessAlabamaworTley
Order and returning is easy
To be honest it is nice to go into a store and buy a pair of shoes that are just perfect. It seems that it is getting more and more difficult to do. But with Zappos they have the selection and sizes so I can order what I like and decide at home what works. Returning for free with the click of a button and printing out a return label from my phone is a breeze. And no 30 day return policy! It’s a whole year to make decisions. Not just shoes, but swimsuits, winter coats, and clothes for my teenage boys (who hate shopping and Zappos’s makes it painless!) Thanks customers for all of the product reviews too. I count on reading many of those to make my decisions, but sometimes I just buy and decide on my own because of the great return policy. Thanks Zappos’s!Show lessBeaugene
Great app until now!
I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!Show lessStevemellor
Best website ever
I shop online for just about everything. Shoes can be hard to shop online for but with Zappos they make everything so easy and everything comes so fast it’s perfect for ordering last minute gifts. If you need to exchange for a different size they ship the size you need out free (and fast) and they won’t even charge you twice unless you don’t send the first pair back within like 14 days. No other website does that I think it’s amazing. I would like to see some more coupons, promos etc but either way I will continue shopping at Zappos.Show lessLmn1590
Almost perfect
I love the ease of shopping on the Zappos app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if the app would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.Show lesshow many nicknames must i try?
Amazing customer service and product selection!!
I purchased a pair of shoes 2 weeks ago for my son and it formed a hole. I inquired about the return policy and it was a no hassle return! I emailed them and got a response less than 30 minutes! To me that’s light speed because a lot of online shopping businesses do not reply right away like that. They refunded my card no questions asked! They even let me keep the defective shoes. We will be donating them.
I’ve always enjoyed their 1 day shipping because I’m a busy mom of 4 and it’s hard for me to step into a mall so they have made my life much easier! I love their selection of products and superb customer service!!!Show lessBnem1900
Zappos are indeed the BEST website to order from!
I made a huge mistake on Jan 4 and ordered a pair of short boots from an ad that popped up on my iphone! Impulse shopping! Believe it or not, it is now Jan. 29 and I still do not have the product! I have contacted the sellers by email two times, and they promptly email me back saying my order is being processed. I have a feeling, when I do receive them, I will be returning them and order a pair from Zappos’s! Zappos have easy website, fast, easy, next day delivery and free delivery both ways! What more can anyone ask for? Nothing! KSShow less22can
Zappos
Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :DShow lessDonna Land
