Leave a Review Zappos
Slick app. Incredibly helpful live chat service.
I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term!
I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes.
I don’t normally agree to review apps, but this experience warranted it!Show lessricharddustin
A non-shopper’s dream app
Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get this app and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.Show lessFosterp92
Best online purchasing experience ever.
I’m shopping online every week.... ok, fine, almost every day. Whenever I spend more than $100 on an item I do a little more research than I usually do. Shoe shopping online is something I’ve never had good luck with.
Zappos made it easy! I got the wrong size, they sent me a return label. I called because to repurchase the correct size was the day after the sale. They honored the sale price and made me a VIP!! It doesn’t get any better! My new shoes arrived the next day!
I just ordered another pair, different color! Love them! And love Zappos!!!Show lessATOP4U
Great service!
I’ve used Zappos on & off for years. Usually thru the app.... so when I changed phones I no longer had access to the old email. The rep I spoke with was very very patient, considering my 3 year old grandson was interrupting every couple of minutes wanting me to play with him. Also I couldn’t remember which address they had, since we’ve moved a couple times in the last several years. She was awesome, waiting til I could find some paper with the most recent previous address. Then I was able to get back into my account & complete my order.Show lessCraftygrrl
Too easy....dangerously easy to use
Zappos does it right! The selection of brands and styles, the layout of the app and their customer service make it a no brainer.
I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short.
While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the Zappos app!
And the free shipping!!! Seriously, who still offers that with EVERY purchase!
Buy with confidence, but beware because you will be back.Show lessNelaskan
Awesome app and company but app needs some tweaking
I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping.
It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!Show lessbe_lovely
Developer Response
Hi there! Thanks so much for this well written review and feedback. We have some great updates for you: the add to list notification is a bother no more (we make the option available under Add to Cart), we enhanced our video experience for better playback and performance. Please give us another whirl. Hope you had a great Thanksgiving!Customer service
They have great customer service. I am a person who buys constantly from them because of the business I do. I did not realize you had to sign in and out every time to be eligible for your points. I kept wondering why I was only receiving a small amount when I know I have bought already 50 - 60 pairs of shoes from them. The nice gentleman on the phone explained to me how it worked and what I was doing wrong. He then proceeded to look over my account and ended up giving me some points. I thought that was really sweet because he did not have to do that. Cuddles to Zappos.Show lesssister1120
LOVE is an understatement
I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.Show lessstaay
Best customer service!
I had an issue with a pair of shoes I had received. When I emailed to complain, I received an immediate response. I was at first afraid it wasn't going to be what I wanted to hear, but it was more than what I had expected. On top of accommodating my needs to have a pair of shoes in time for a little girls Christmas gift, I also received a courtesy certificate towards a future purchase. Even more so, when I went to make this new purchase, miss you certificate had expired, but as soon as I contacted customer service, they reissued it to me right away. Zappos customer service team is not only speedy and effective, they are also very friendly and personable! I recommend to all my friends use Zappos!Show lessIzababy
Class.
Wondering if Zappos is going to give workshops on customer service. I think there’s a lot of internet companies that could use a couple of lessons. I’ve been using this company for a few years now and it’s one of- if not the best for shoes. I’ve had a couple of issues that were resolved in seconds of calling them. I’ve bought many pairs of shoes,boots, and Trainers. They've always arrived on time and the issues I had were from the Manufacturer’s defects not them. The last shoes were from sketchers and again no issues. Would recommend this company to anyone seeking shoes.Show lessFinglas-Man
